Performance Plus Automotive

My experience with Performance Plus has been nothing short of wonderful. I have a Honda Pilot with over 225,000 miles on it. I drive over 500 miles a week. You can see why I need Tony and his wonderful team. I have used Performance Plus for my daughters cars as well. Every time I have been very happy. The cars are always washed before you pick them up. Tony even goes as far as buffing the headlight covers so they are nice and clean.
Tony has answered the phone even on days he is closed. He has offered good options for my repairs and helps guide me on parts he thinks should be replaced or can wait. His office staff Shannon and Beth are very friendly and informative.Performance has fixed multiple problems other shops have missed or been to lazy to fix. I would recommend Performance Plus to anyone who needs minor to major repairs on any car. Tony will take you in the back bay to see for yourself what is causing your car problem. I am so glad I found Performance Plus!

Terrible ! ! ! They do not care about your time issues at all.

Short version: I took my car in for a 2 hour brake and power fluid flush and they ended up keeping my car for five days and then they yelled and swore at me when I complained about it and was told I had a personality disorder . Never again! ! !



Long version: I used this auto repair shop in Jan 2014 for and quot;engine lightand quot; diagnostics and repair for my 2001 vehicle. I had a 10 a.m. appointment and I did not get out of there on that date until 5 p.m. I was never offered a ride anywhere, nor given a call. I had business in the area, so I walked 2 miles to get it taken care of and came back at 1 p.m. The car was just starting to be worked on at that time. I waited in the waiting room and was offered coffee and ice cream. At 3:30 I was falling asleep in my chair and the owner Tony finally came out and said I could talk with the mechanic, Robert. Keep in mind, that during this time, I had to listen to various uncomfortable office conversations amongst Tony and the office girls. They went on and on about ordering lunch, what restaurants they liked and so forth. When I spoke to Robert, I was impressed with his detailed examination of the auto and his recommendations for future service. I told Robert that I understood that this initial visit could take awhile, and he fixed the engine light exhaust problem and I was provided with written estimates of suggested brake and power steering flush (among other items). I got out of the repair shop around 5 p.m., after they insisted on washing my car, which I thought was a nice touch.



I made an appointment to come back on 2/5. However, due to medical emergency of family member, I was unable to keep appointment on 2/5 and called the repair shop and spoke with Tony, who said it would be and quot;Okay to bring it in anytime on Feb. 6.and quot;



I dropped the car off on Feb. 6 at 8:15 a.m for the flush service. I was told the car would easily be done before noon, which was good, because I had dropped my aunt off at her work and needed to pick her back up again at 1:15 p.m. I once I again had business in the area and walked to get it done that morning while I assumed my car was being serviced. I did not hear anything from the shop. At 11:30 a.m., I started walking back and gave the shop a call. Tony answered and told me car was now being worked on, but to come in and look at it. Fine. I arrived at noon. I talked with Robert the mechanic, who indicated that he was having issues with the brake flush, and had the rear brakes off. I agreed that the car probably could use new brake drums and hardware. Tony was there as well. I explained however, that I needed to pick up my aunt and that I NEEDED THE WORK DONE BEFORE 5 P.M., because I was flying out of town the next day. I was assured there would be no problem. Tony gave me a loaner vehicle to pick up my aunt at 1:00 p.m. I returned to the shop at 2:00. Once again, I basically sat in the office and listened to the girls and Tony talk about ordering food and sandwiches and a pizza came for the mechanics. I was just sitting in the background, hungry, listening to all their and quot;comfort issues.and quot;



That is where the problems escalated. Robert, the mechanic, told me the rear brake fluid lines were giving him problems. I asked if I could have my car back and bring it back again another time. I was reassured by both Robert and Beth, the main and quot;office girland quot; that she should be able to get the parts, but maybe it would not be available until the next day. I made myself very clear that if that was the case, I would bring the car back later in the month. Once again I was promised the car would be ready that day. Robert said if worse came to worse, he could manufacture the brake fluid line and I would have my car by 5 p.m. So I sat in the office about 15 minutes. No one seemed to be calling to try to get the parts needed for the car. They were more interested in their sandwiches again. I assumed the car was going to be done at 5 p.m. I asked if I could leave and Shannon, another office girl said and quot;yes..and quot; So I went to a movie at 2:30 at nearby theater.



When I got out of the movie at 4:35 that Thursday afternoon, I received a call from Shannon on my cell phone. She said and quot;Bad news, you car has to stay here until Monday, because we could not get the brake line parts.and quot; I became frantic -I was leaving town for the next 3 weeks, I had many things to get done before my flight left the next day. I replied, and quot;Not acceptable, please think of other solutions.and quot; Shannon stated there was nothing she could do. I once again said and quot;Not acceptable, I need better solutions.and quot; She simply stated, and quot;I can't get the part, there is nothing else to tell you.and quot; I finally was exhausted and said, and quot; Look, I told you that this is unacceptable. I am walking back to the shop, I want solutions or I just want my blanket-blank car!and quot; I hung up.



When I got back walking to the shop, I saw Tony pull up in his vehicle. He was livid. He stated to me and quot;How dare I swear at one of his girls, he wanted an apology.and quot; He swore at me and raised his voice. I told him I did not appreciate his yelling at me. A shouting match ensured by both of us. Tony said I had a piece of s*** car and that I must have a personality disorder because he used to be a psychologist and knew what people with mental disorders were like. I could not believe I being shouted at in this manner.



After that I told Shannon that it was mot my intent to swear at her, but that I was frustrated at the whole situation. If the car was not going to be ready, they should have told me at noon or at the very latest at 2 p.m., so I could have gotten out of there and done my other errands. They did not seem to care about my other commitments, only their shop schedule. Finally, Tony agreed to have one of his workers drive me to the hotel where I was staying. (that should have been done hours prior to that- the girls should have gotten on the phone and told me about the difficulty with getting the part for my car, instead of letting me sit there and listen to them go own about how good the sandwiches they had tasted).



So in summary - Robert was a good mechanic, but the office staff and Tony were terrible. In my opinion, they all need to take a class on customer service, but I will NEVER, ever, use them again.

I had called them the day before about other work that needs to be done. By the next day my battery went dead and I thought it might have something to with the other problems but it turns out it didn't. So I called them again after AAA jumped my battery. They are 6 miles from me. By the time I got there they had the new battery for me and took my car in about 10 minutes after I arrived. I sat in the office area and talked with the girls there, they are super and very hard working. That service center is so busy...it says a lot about their company. Then 'Tony' the owner came in. He was very friendly and we talked about his business and how he treats his customers. He wants people to be satisfied and to return. He believes in being honest and giving not only excellent service but the best price possible. I saw how he treated others when they came in and I was impressed! The whole shop is like that. I was very pleased with everything concerning my visit. I will return to them for the major repairs that have to be done. I highly recommend this shop. I am new to the area so finding someone you can trust and feel comfortable with is a priority. They try to complete the work within one day, no matter what the job is. Just call and make appointment. I highly recommend them. One thing Tony tries to do is not replace everything just because the diagnostic code shows something wrong but rather see what really needs to be done to correct the problem and it's not always replacing everything. I like that! He saves you money and gets the job done!

An excellent experience. The staff are all friendly and outgoing, and it really gives me a nice comfortable feeling when I walk in and it seems like they're having fun. They're there to get the job done in the most cost efficient way possible. They'll work with you, and they'll pull you into the back to show you and explain what exactly is going on and what they need to do. Further, they didn't make me feel like an idiot for not knowing the specifics of my vehicle. It was a very, very comfortable experience, and I will be taking my vehicle back to them.

Excellent customer service with reasonable prices as well as an excellent car wash.