IRISH IRON

Unprofessionalism at its finest. Trying to blame me for miscommunications between him and his crew. Calling me horrific names because he messed up the job; we've been waiting on this fencing since JANUARY, its MAY. Horrible response time over email, text, phone calls etc. A true ******* of a contractor. I have never felt so disrespected in my life. DO NOT use this company for your wrought iron needs, Bill is a horrible man who blames you for his and his crews doings and yells horrible names for no reason.

Fast and professional installation. The finished product looks and works great. I would definitely have work done by Irish Iron again!

This was a custom fabrication that required onsite framing and fabrication at the shop. There were some errors in the original fabrication, but they were corrected in a timely manner. Additionally, some minor issues were resolved to our satisfaction. Bill, the owner was very responsive and attentive to make sure his company is well represented.

We love the railing

During a full backyard remodel we wanted to install iron gates on both sides of our house. We contacted three different contractors to get quotes. Out of the three, only two actually showed up and while the quotes were close we felt most comfortable with the Irish Iron approach. After deciding to go with Irish Iron, Bill told us there was a 5 to six weeks’ delivery time as they were really busy. However, we had a large party scheduled and we really wanted the gates in prior to that. Bill said he would do his best. Two weeks later the gates were in and they look great. During the entire process, we got calls from the office keeping us inform about the progress. After the install we have experienced a couple of minor issues with a hinge and a backstop. However, when contacting Bill, it was a no questions asked experience. We will send somebody out to fix it, and they did within less than a week. We love the gates and we really enjoyed the service from Irish Iron

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A tenant had broken the bracket on a stair railing going from the first floor to the second. I took it to Irish Iron and they informed me that the current bracket (which had broken) was not repairable, but they could replace it. They ground off the broken bracket and welded the new one on. I was prepared to then have to clean, prep and paint the repaired railing.....but no, they not only repaired....they cleaned and painted it for me! Took it back to the condo and had it installed in less than 10 minutes! Perfect fit, looked great.....job done!

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Very punctual both for the estimate and the installation. AJ is a very skilled welder and did a great job of installing the fence across a field of cropping boulders. Bill is very responsive and quoted a very reasonable price. These guys know their job, I will call them next time I need any metal fence or gate work.

He got right back to me.  This is a custom gate and the work was phenomenal . The work was completed in about 30-40 days.  Their communication was fabulous.  Their pricing was $550 was less than another provider we received an estimate from.  They are an A+ provider.

I made a 10% deposit on April 1st. It was supposed to be 4 to 6 weeks later that installation was to occur. After 3 months, I contacted Bill to inquire about install date. That's when he informed me they couldn't get the same spiral wrought iron to match what I already have in place and that he'd need approval before continuing the fabrication of my railing. I approved and he told me they'd be ready to install within a week and a half. Another month went by and he contacted me to tell me they no longer could get the half round stock for on top my hand rails and that it would take a few more weeks to have it machined. My husband works in plant maintenance for one of the major airlines and he showed me an online website where the half round stock can be purchased overnight from a local supplier. Finally, after 4 1/2 months, you read that correctly, 4 1/2 months and only after writing my initial review on Angie's List, did the installation guys finally to the house to install the 2 handrails, each approximately 4 feet long. Bottom line: what was supposed to take 4 1/2 weeks to complete took 4 1/2 months. I will say, however, the finished product turned out beautifully and we are very satisfied with it. If you are not in a hurry and keep badgering Bill, you will not be disappointed with the work. We felt the price was a fair price, too.

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Waited over a month for ETA on railing when I called to discover they had not started on the project, as I did not advise and quot;it was urgent.and quot; Upon approval, railing was wrong measurement, to long. They had to patch bolt holes made in my new steps. They cut the railing and weided it on site, which left the railing bent. I paid extra for a curve in the railing, which was now a bent railing. It took over a month to fix and deliver for the second time. Although the railing looks great, the customer service was very unprofessional, frustrating, and took a very long time (3 months). I would not recommend this company.

Alignment of one of posts was off; paint was sprayed on the concrete; a dent was made in one of posts.

What I was trying to convey to the potential buyer,a company may be great on the initial sell and instal, but what also counts is the follow thru AFTER the product is installed and your check cashed.

Bill and his team did very good work on the gates and installation. I love my gates. They look outstanding. FYI, Bill seems to be extremely busy and he doesn't always get back to you the first time. But, he will get back to you. Make the second call. Trust me. He is a good guy and his pricing is very aggressive. I would use Irish Iron again without hesitation. I have also recommended them to others. My only complaint is that he doesn't accept credit cards. But, if that is the worst thing about the experience, that is pretty darn good.

Update -- July 11, 2014

I have discovered a problem with the powder coat of one of my gates after a year and half. This is very unexpected. Bill says that the gates are out of warranty which, too, is a surprise to me. He said that he is going to talk to his fabricator and will try to remedy the issue. TBD. Until the matter is resolved, I am changing the appropriate grades to and quot;Cand quot; until we have a final resolution. If Irish Iron stands behind the product purchased from them, I will change the grades accordingly to a higher grade. If is my hope that Bill will take care of this issue.

Update 2 -- October 11, 2014

Bill and his team stood behind the products and repaired the problem despite the fact that his fabricator would not. He sandblasted the old powder coat on the two gates and applied new powder coat. They look brand new. They were re-installed and I could not be more pleased. How service providers respond to problems is the true reveal on their character and service. Bill was a stand-up guy and I know your can trust him. I highly recommend him and will use him again.

It has been one year since Irish Iron installed our fence and gate. As I stated before, the reason we chose this company is because they advertise and guarantee a "Powder Finish" that will not rust for the life of the product. I believe a picture is worth a thousand words. The owner indicated the damage to the product was due to my dog. I am submitting pictures to show the quaity of their product.

as stated above

We needed the fencing to contain two small dogs. This required us to have custom built panels that were narrow enough so the dogs could not get their heads through the fence. Project was planned originally to fence a larger area, but then we heard about problems with hawks attacking small dogs. We changed plans and for a while had to suspend the project. When we suspended, Irish Iron agreed that I would cover the material costs to that point but none of the O/H (I was impressed). We eventually figured out a different way to fence, in a way that the hawks were not a problem, did have to order some additional material, and eventually completed the project. It did take more than 3 months from the initial quote to completion, but that was because we had to replan, and had two cycles of ordering the custom panels. The workmanship of the fence is excellent. The curved panels that follow the outline of the pation are very nice, as was the paint job. They even got creative in how to handle the gate in one of the curved areas