A Better Moving Co
About us
Locally owned and operated. Moving and storage company and have been in business for over 25 years serving the sacramento area. We move anything anywhere. No job is too big or small. Give us a call for a free estimate at (800) -324-6683, you'll be glad you did!
Business highlights
Services we offer
Moving - piano moving, local & long distance, packing. National & international shipping. Delivery services. Crating & palletizing. Equipment rental., storage, supplies
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
71% | ||
10% | ||
0% | ||
0% | ||
19% |
I lived in my 3000 sq. ft. home for 5 years. I hired this company to move us three and a half blocks to a 4000 sq. ft. home. This was 30 boxes and furniture (nothing excessive except a pool table). It took 4 men 12 hours to accomplish this. Two men, spent over 5 hours packing my average size kitchen. They wrapped every single item individually. Including double wrap for plastic items, which they were only moving 3 1/2 blocks. They would carry a box to the truck and spend 15 minutes placing the box in the truck. Never once did I see any of them break a sweat, even after several attempts by me to get them to pick up the pace. I picked up lunch for them, only one thanked me for the lunch, two ate double lunches. After 10 hours I told them to just unload the truck, I didn't care about placement of boxes or furniture. One mover, asked me to go get them Starbucks because they were getting tired and that would help them move faster. Ironically, he was the one doing the least amount of work out of the bunch. In fact many times I found him just standing around watching! We started taking boxes from them because we could move much faster than they were. They also scratched and dented my washing machine. They charge by the hour with an extra $125 per hour for overtime. If they would have sent four men to actually work, and not excessively wrapped non-breakable items or stand around watching someone else work, this job would have been finished much quicker costing me hundreds of dollars less.
I have moved every 3-5 years for the past 20 years. This was the slowest, most expensive move I have ever had. I previously moved from a 5000 sq. ft. home to a 3000 sq. ft. home and the cost was 1/3 of this job. This was a quickly planned move and I didn't have time to have them come give me an estimate. The house and job was described over the phone. We were told that it would take 4 men, two trucks, about 8 hours to complete and the cost would be similar to our previous move. They arrived on time and were polite. The two trucks were more than enough room, they brought plenty of supplies for the job described they just didn't send movers to do the work. We phoned the owner who said, while the job took a long time his men assured him that they worked hard, it was late, and he would deal with it in the morning. In the morning he charged out credit card and then called us to resolve. His resolution was to not charge us for the boxes!
"We respect and value customer reviews, but there are times where we would like to add some facts to make sure the readers will get a complete picture of what took place during a move. We are very sorry that this customer feels taken advantage of and was unhappy with the quality of our crew's work. It is not unusual for a 3000 square foot home to take 12 hours, especially if there is packing involved. In packing our main goal is to pack things safely in order to avoid any damages. It does not matter if you move 10 min. or an hour away. If some of the packing was excessive then we apologize for that. The total cost of the move was $3,940.00 as the customer declared in her statement. However the final amount charged was $3,454.00; the boxes came to$267.00 and $260.00 was taken off for overtime and fuel surcharge, bringing the total credit to $526.00. Our manager called the customer to settle the following morning due to the lateness of the hour when the job was completed and not having the paperwork in front of him. Our manager called the customer before he charged the credit card! He talked to Mr. Longmire who was accepting of the final bill after the adjustment of $500.00. Again we are very sorry that we failed to complete this move to the satisfaction of our customer but we tried to be as fair as possible in our settlement with them."
It is June 28, and we had this company come back to unload the storage container in our driveway. We requested Noel and John, but John had the day off. Noel was able to come back with help from Tom. Once again, the work was absolutely impeccable and fast. It was clear that Noel is an effective leader and a careful thinker and worker. He remembered a bunch of details about our stuff and was able to reverse what he and John had done with great efficiency.
Near the end of the job, Noel and Tom moved a very heavy sleeper sofa that we had not had them touch during their previous visit. I had been dreading asking them to move it into our garage where it could be picked up for use in a foster home. Actually, it was heavier than our piano. As they moved it, at one point the sofa slipped and hit a column which had just been repainted. The result was a tiny nick in the plaster. Noel was beside himself and apologized to me at least three times. He has such a high standard for his work.
I told him not to think on it again. It would be an easy fix (it was), and since that was all that happened in getting that sofa out of our family room, I could not have been happier. He is amazing, and Tom was a great worker, too. If you can, see if you can request Noel. That said, my bet is this company has others like him who do exceptional work. It is a great organization from the front office to the delivery of the service. You can't do any better. AT least that was my experience.
Licensing
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