3D Benchmark Builders

Superb process and result! After weather caused delay, they completed the job in just four and half days. The work crew was quiet, friendly and professional. The material and workmanship were superb. We had used 3D Benchmark a few years ago for new back steps. They did a great job then and again on this larger project. We would call on them in the future.

I will never recommend this contractor to anyone. They and their sub contractors are incredibly sloppy and they don’t own up to their mistakes. Also, they tried on several occasions to say the project was complete when it wasn’t. We hired Jason Robnett’s company last year to rebuild our garage and fence after it was destroyed in a storm. Initial communications were great. They were clean cut and encouraging about getting the garage we wanted. However, once they began building, all the professionalism and communication halted. The subcontractor that was sent to demo the garage dug up our landscaped yard with a backhoe and accidentally pulled up our drainage system (I included a picture of the trench). When we told Jason what happened, he said the demo team denied it. So we sent pictures of the broken drain pipes. They responded by saying the pipes had roots growing threw them and that they didn’t work to begin with. I can assure you they worked well enough to keep our yard from flooding. So the demo team installed a new drainage system and flung clods of dirt everywhere. A couple days after they finished, my husband and I cleaned up after them and tested it. We found that it didn’t work. We told Jason and he refuses to fix it. So now my husband has to dig up and lower part of it so the water drains to the street instead of puddling in the middle of the yard. And after this last rain storm, it is apparent that the new drain isn’t working. There was no communication about the comings and goings of subcontractors and what part of the garage was being worked on next. So when Judy, the budget person, said everything was done, we were shocked. Several items on the scope of work were not addressed and parts of the garage were left unfinished. For example, they didn’t finish the fences and didn’t yet build the new gate, they forgot to apply the last coat of stucco, there were sharp nails protruding from the foundation all around the perimeter of the garage, they promised a layer of gravel and eventually refused to lay it, they forgot to install down spouts, and they left the garage trim a mess with stucco. And when we asked to do a final walk through to show Jason the deficiencies, he said they didn’t do that. He also tried to justify why these things weren’t done and why his company shouldn’t have to complete them. So we sent him pictures and references to the scope of work. I've included in this review pictures of the state the garage and fences were in when 3D Benchmark deemed the project complete. By this point, all trust had been lost, so I put together a “to do” list of all the items they still had to do before the project was complete. This is not something the customer should have to do. They sent Mike out to finish the items on the list. He finished everything and I will say he was very pleasant. Thank you Mike. We paid them the rest of their money and we are glad to be done with them. On a positive note, they gave us a baby shower gift.

They gave me a very prompt and complete estimate. They also were very timely and clean about the job site. They kept me informed as we went along exactly what they were doing. We were able to incorporate a few changes as we went along with the bills. It just turned out really well. My interactions with them were very good. They had good communication.

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Went very well.  Jason worked around my scheduled.  Came out to look at the job on a day and time I requested.  Two days after he looked at the job, his crew came out to start the repairs. Jason had the painters came out to touch up the repairs.  It was the same paint crew that painted the entire house 3 years earlier!  they touched up the repairs to match perfectly.  Looks great. Will use them again for any home repair issue I have.

The salesman was very knowledgeable and after some discussion we realized that my budget would be tight.  I was given allowances in the estimate for fixtures, tile, and cabinets that allowed me to look around and find things I could afford.  The salesman helped me find cabinets that worked well in my kitchen space and looked like the picture that I showed him.   When the workers started on the first day they put up plastic to mask off the kitchen from the rest of the house and put paper on the floor from the front door the kitchen.  I was impressed with how the workers kept things clean during a messy job tearing the old kitchen out.  The new tile floor and cabinets went in just like they had scheduled.  The sink I picked out was damaged in the box and one of the workers went with me to the store to exchange it.  All of the workers were very helpful.  I changed my mind when they were painting the cabinets and they were able to stain the island cabinet instead of painting it white with very little added cost.  My experience with 3D Benchmark Builders, Inc was great an the new kitchen looks like I spent much more than I did.

No details were provided for materials,  no construction details, Price provided was astronomical for work requested

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All of the people that did the work were excellent and we were very pleased with the outcome.

1)Dry Rot Repair : The new siding and old siding does not match up. Gaps all along the 30ft length of the house.
2)Sheetrock in Garage: Not complete. I stated to Jason on the Bid day that the fire wall sheetrock had priority. Not done. 
3)New Door for access to cover 4ftX4ft access opening under house. Jason on Bid day stated that they would build a door that would look nice and match the house siding. What they put together; a cut 4x4 made into a square with a piece of chicken mesh wired tacked to it.
4)10 GFCI Duplex Outlets; I was in the kitchen and pulled my cell phone plug out of one of the new GFCL plugs. The whole GFCI  plug came out of the wall cover and all. 
5)At the time of the Bid I mentioned to Jason that I was going to remodel and get new appliances. He asked if I wanted to donate my old appliances to a gentleman that was getting a new kitchen and did not have a lot of money. I said that would be fine. They took the appliances I was not there. They stated that the dishwasher  line was leaking so they turned my water to the home off. I had some issues with other workers (cleaners) that needed water. I had to orchestrate work done and water/no water issues from three hours away.  Longer story short. When I got up to the house I saw what was leaking went to home Depot and bought a nut/cap cost $3. I turned the water to my house back on. 
I am not going to have 3D back for the bigger items on list 2 and 3.   

The first day they arrived with a crew to remove all the rotted wood from the back and one side of the front of the house. The men were prompt, courteous, and neat. The next two days, new wood was applied, and the final days the second area in the front was stripped and new wood applied. They came when they said they would and were careful to respect my property.

Great service from initial estimate thru completion. Professional, responsive, on time. Excellent work quality. Would definitely use them again.

I first met with Mike Wermes from 3D Benchmark. GTLConstruction had recommended them, which I am very glad they did. Mike walked me through the possibilities after I had explained my goal for my remodel. He listened well.

I was glad that he had many subs. He also was connected with an architect who drew the plans and had an engineer to tells us what we could really do with the bearing wall. The architect was mindful of the existing architectural bump outs and drew the plans to reflect all of it to look like there had never been an addition made.

The project was longer than I wanted. But once you start, you want it done tomorrow. Living with a retired contractor, I know all about the coordination of the work and when the subs are ready when the contractor needs them.

All in all, everything went amazingly well. Mike was always available when I needed to talk with him. I felt like we had a good relationship and could communicate well. 3D was very considerate about protecting the rest of the inside of the house with strong paper on the floors and sheets of plastic hung and taped to keep the dust to a minimum. They provided a Porta Potty for the workers which became a joke in the neighborhood and eventually a landmark for others! One joke was I had done a remodel and added a third bathroom!

I would definitely recommend them!!

I loved working with these guys. R&S made the discovery of the dry rot, called 3D for me and Jason came out the next day to look it over. He then had his estimator, Mike, come out on Monday to do the estimate. Mike was also the one who came out and did the repairs. They were on time, did the work quickly and cleaned up when they were finished. They took the time to answer any and all of my questions. Their work was of a very high quality. I would have no qualms about calling them again.

I hired an electrical contractor to install a whole house fan I had purchased. Unfortunately, that first company was unable to properly frame the hole in the wall to hold up the fan since their employees (they said) did not have sufficient carpentry skill. I then contacted 3D Benchmark who came out the same day I called them to view the work that was needed. We agreed on the price and the next morning two 3D Benchmark employees showed up exactly on time. They built a very solid custom framing system in the wall and hung the fan. They also attached the electrical cord of the fan to the house's electrical system. I was extremely satisified with the professionalism the 3D employees exhibited.

Putting the deck in was a relatively quick process, probably because the guys knew what they were doing.  (And to think my husband thought he could do it himself!  No one knows how grateful I am that this deck does not look like my husband did it himself.)
They laid a foundation of 2 x 4's upon which to rest the Timbertech boards.  Similar to I beams used in the construction of my Tuff Shed, the foundation joists were close together which prevents that wobble effect (which almost certainly would have been the result if my husband built the deck.)
The best part of the construction is that the deck is so close to the house that a permit was not required, yet there is barely 1/16 of an inch gap....maybe 1/32 even.  It looks like it is attached.  And it is completely level with the floor on the other side of the sliding door so there is no big step upon which to trip and fall.  
The deck looks great.  If we had any friends, I'm sure they would ooh and ah over it.  So far, only other workman have seen it (the patio cover folks, the landscapers, etc, but some day we will have someone to whom we can brag to about the deck.

I left a message for an estimate and received a call within a couple of hours to make appointment.  Jason carefully inspected the house for wood rot on the exposed wood surfaces.  Some but not all the wood needed replacing.  I felt he was very honest with what he suggested.  He even looked at the wood repair after the trim painting and replaced more wood on his dime that he thought was bad.  The electricians were great with the lighting install on my steps.  They showed me several new products with updated finishes. Now my steps are illuminated and longer dark at night.  And my lights are much brighter and better than similar products in the neighborhood. I now have a trusted contractor for any work I need in the future. No more worries about getting estimates or concerns about being "sold a bill of goods!"  My neighbors gathered bids for the painting and went with the lowest bid.  They were not completely happy and would not recommend their painter.  That was NOT my experience with 3D Benchmarkbuilders!  I do recommend them.

On time for the very first appointment and all subsequent appointments.  Did not rush throught the design phase and provided details on products and pricing.  Spent time with architect to make sure all drawing were accurate.  Walked all applications and plans to the building department.  Had a company owner onsite during the build.  We did not have to make a payment until the job was complete.  They provided lein releases from the material suppliers after the last check was written.

We met Jason in our neighborhood as he lives here, but also his company 3D Benchmark Builders was doing a lot of work for other homeowners on our block.  Our HOA had recently requested extrior paint upgrades of varying levels.  Jason said he had workled with and painted a number of other homes in our area.  Out house only needed exterior "trim" painting, not the whole house painted, which was a relief to us as we had just purchased the home and this was an unexpected expense.  
Jason and his colleagues did an estimate, which seemed quite reasonable at $1,700.  Jason also came by our home and sat on the front porch with me and my husband to discuss the project.  He pointed out all the "trim" areas that the wood needed to be reaplaced including the railing on the stairwell and a few other spots -- trim that was both the color of the house (biege) and the darker accent color (dark taupe).  He said the estimate inlcluded any and all wood replacement or filling in and the painting as well.  
When the painters called ahead of time to set things up, I quickly realized they did not work for 3D.  3D had subcontrated to a house painter.  Jason never told us 3D would not be doing the job.  If I had understiood this, I would have directly hired housepainters from Angie's List.  Additionlly, the painters knew nothing of the agreement we had to replace fractured wood on the house, and or, outside railings and such as we discussed with Jason.  In fact, the painters said that work would have needed to be done before they showed up to paint.  I immedialtey contacted 3D -- with the painters on-site at my home -- and was told Jason was out of town, but there was never any plan to replace any wood at my home.  I felt like I had been taken lied too, and there was nothing I could do about it with the painters at the house and no recourse with 3D.  
Then I noticed what was being painted -- and what was not.  The painters only planned -- and had been told by 3D -- to paint the trim on the house that was the dark accent color.  They did not have instructions to paint all the house trim.  There is a lot of wood trim on my home -- 75% of it is the same color as the house.  The painters were not planning to touch that trim.  I called the direct painting supervisor and he said that was the deal he made with Jason.  I called 3D again and finally got a call back from Jason a few hours later.  Jason said that the dark trim was always the plan and that he never meant to paint all the trim.  we agrued about the defintion of the word "trim" as the estimate contract said "all exterior trim."  Jason assured me I was wrong but that he wanted me to be happy and he would come by to "check the work" upon his return from travel and we could talk.  
That was over a month agao.  I have never heard from Jason, other than an email invoice from 3D for the $1,700, which I paid.  I am a new homeowner and have never done this before.  I have now learned to act like a lawyer and ask what every single word means before agreeing to anything.  The painting that was completed is very good work -- so I do not fault the painters.  

Talk about timing, Jason and his team delivered a small miracle for our family this summer as we were working against the clock to finish inspections and sell our home.  Our home was to close escrow on July 19th, 2012 and as chance would have it, what was to be a minor 1 hour fix unfortunately escalated into a 3 day all hands on deck fix...but Jason and his team saved the day.  
 3D Benchmark came highly recommended to us from our realtor, so we called to have them do a few minor repairs - replace some dry rot affected trim on our steps, and replace and paint some aesthetic wood trim on a post on our front porch.  Mike, from 3D Benchmark showed up promptly at 7:45 am on a Saturday to help us get the project wrapped up for the final (buyer) walkthrough the following Tuesday.  As Mike was pulling apart part of our porch (2nd level of our 3 story home) he discovered that what was marked as aesthetic damage, was actually water damage from improperly installed water flashing.  In so many words, the beam and post that supported our porch (upon which our 3rd story bedroom and bath were supported) were unsafe - and immediately we had to decide what to do.  Mike quickly called Jason (the owner) to come over (on a Saturday morning mind you) for a second opinion- who showed up and walked us through our options. Bottom line - we needed it repaired ASAP, without sacrificing any quality- so that we could sell our house, in a matter of 48 hours.  Jason sent out a may-day call to his team, and they came as soon as they could.  Within hours our home was up on stilts, and they were off to get the materials needed for this repair.  They worked efficiently on Saturday and Sunday (overtime I'm sure) and by Monday morning, there was a paint crew touching up our home, and cleaning up any trace of any work that had transpired.  The walkthrough occurred that Tuesday, and we closed escrow that Thursday, all without delay thanks to 3D Benchmark.Throughout the entire process, Jason stayed in full communication with us, explaining what they were doing, and was very transparent with everything during the entire process.  He dedicated his team to help make the repairs and have the place like new within 3 days, as to not delay close of escrow.  Jason and his team were very mindful of our property, our diminishing timeline, our hopes to not break the bank, and were extremely courteous and professional throughout the process.  He helped us to navigate our options to seek reimbursement/file a claim with the home warranty company, and even suggested contacting the original contractor to discuss the issue.  He was very informative with regards to both the policies and legal parameters that we needed to consider, and provided all of the documentation and itemization needed to help us file a claim.  Honestly - they were so great.    As a mother of 2 young boys, I was so grateful that Mike made the discovery - and that they were able to resolve the issue without problems.  It was very refreshing to have not one, but many capable professionals at our home during a very stressful time - who worked with integrity, competence and kindness.  We would recommend 3D Benchmark Builders without hesitation.

3d came to my house to discuss my project with me, they were very professional and had an estimate back to me in a very short time. They built a large free standing patio cover in our yard, they completed the project on schedule and it turned out beautiful.