3D Benchmark Builders
About us
Established in 2004, 3D Benchmark Builders is a Carmichael, California-based general contractor specializing in decks, patios, dry rot repair, and kitchen and bathroom remodels. Their team leverages over 25 years of construction experience to deliver quality improvements for homeowners in the greater Sacramento area, including: Folsom, El Dorado Hills, Roseville, Rocklin, Citrus Heights, Orangevale, Elk Grove, Rancho Cordova
Business highlights
Services we offer
Composite Railings, Dry-rot Repairs., Redwood Railings, Wood Shade Structures, Wood and Composite Decks and Patios
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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81% | ||
3% | ||
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2)Sheetrock in Garage: Not complete. I stated to Jason on the Bid day that the fire wall sheetrock had priority. Not done.
3)New Door for access to cover 4ftX4ft access opening under house. Jason on Bid day stated that they would build a door that would look nice and match the house siding. What they put together; a cut 4x4 made into a square with a piece of chicken mesh wired tacked to it.
4)10 GFCI Duplex Outlets; I was in the kitchen and pulled my cell phone plug out of one of the new GFCL plugs. The whole GFCI plug came out of the wall cover and all.
5)At the time of the Bid I mentioned to Jason that I was going to remodel and get new appliances. He asked if I wanted to donate my old appliances to a gentleman that was getting a new kitchen and did not have a lot of money. I said that would be fine. They took the appliances I was not there. They stated that the dishwasher line was leaking so they turned my water to the home off. I had some issues with other workers (cleaners) that needed water. I had to orchestrate work done and water/no water issues from three hours away. Longer story short. When I got up to the house I saw what was leaking went to home Depot and bought a nut/cap cost $3. I turned the water to my house back on.
I am not going to have 3D back for the bigger items on list 2 and 3.
I was glad that he had many subs. He also was connected with an architect who drew the plans and had an engineer to tells us what we could really do with the bearing wall. The architect was mindful of the existing architectural bump outs and drew the plans to reflect all of it to look like there had never been an addition made.
The project was longer than I wanted. But once you start, you want it done tomorrow. Living with a retired contractor, I know all about the coordination of the work and when the subs are ready when the contractor needs them.
All in all, everything went amazingly well. Mike was always available when I needed to talk with him. I felt like we had a good relationship and could communicate well. 3D was very considerate about protecting the rest of the inside of the house with strong paper on the floors and sheets of plastic hung and taped to keep the dust to a minimum. They provided a Porta Potty for the workers which became a joke in the neighborhood and eventually a landmark for others! One joke was I had done a remodel and added a third bathroom!
I would definitely recommend them!!
Jason and his colleagues did an estimate, which seemed quite reasonable at $1,700. Jason also came by our home and sat on the front porch with me and my husband to discuss the project. He pointed out all the "trim" areas that the wood needed to be reaplaced including the railing on the stairwell and a few other spots -- trim that was both the color of the house (biege) and the darker accent color (dark taupe). He said the estimate inlcluded any and all wood replacement or filling in and the painting as well.
When the painters called ahead of time to set things up, I quickly realized they did not work for 3D. 3D had subcontrated to a house painter. Jason never told us 3D would not be doing the job. If I had understiood this, I would have directly hired housepainters from Angie's List. Additionlly, the painters knew nothing of the agreement we had to replace fractured wood on the house, and or, outside railings and such as we discussed with Jason. In fact, the painters said that work would have needed to be done before they showed up to paint. I immedialtey contacted 3D -- with the painters on-site at my home -- and was told Jason was out of town, but there was never any plan to replace any wood at my home. I felt like I had been taken lied too, and there was nothing I could do about it with the painters at the house and no recourse with 3D.
Then I noticed what was being painted -- and what was not. The painters only planned -- and had been told by 3D -- to paint the trim on the house that was the dark accent color. They did not have instructions to paint all the house trim. There is a lot of wood trim on my home -- 75% of it is the same color as the house. The painters were not planning to touch that trim. I called the direct painting supervisor and he said that was the deal he made with Jason. I called 3D again and finally got a call back from Jason a few hours later. Jason said that the dark trim was always the plan and that he never meant to paint all the trim. we agrued about the defintion of the word "trim" as the estimate contract said "all exterior trim." Jason assured me I was wrong but that he wanted me to be happy and he would come by to "check the work" upon his return from travel and we could talk.
That was over a month agao. I have never heard from Jason, other than an email invoice from 3D for the $1,700, which I paid. I am a new homeowner and have never done this before. I have now learned to act like a lawyer and ask what every single word means before agreeing to anything. The painting that was completed is very good work -- so I do not fault the painters.
3D Benchmark came highly recommended to us from our realtor, so we called to have them do a few minor repairs - replace some dry rot affected trim on our steps, and replace and paint some aesthetic wood trim on a post on our front porch. Mike, from 3D Benchmark showed up promptly at 7:45 am on a Saturday to help us get the project wrapped up for the final (buyer) walkthrough the following Tuesday. As Mike was pulling apart part of our porch (2nd level of our 3 story home) he discovered that what was marked as aesthetic damage, was actually water damage from improperly installed water flashing. In so many words, the beam and post that supported our porch (upon which our 3rd story bedroom and bath were supported) were unsafe - and immediately we had to decide what to do. Mike quickly called Jason (the owner) to come over (on a Saturday morning mind you) for a second opinion- who showed up and walked us through our options. Bottom line - we needed it repaired ASAP, without sacrificing any quality- so that we could sell our house, in a matter of 48 hours. Jason sent out a may-day call to his team, and they came as soon as they could. Within hours our home was up on stilts, and they were off to get the materials needed for this repair. They worked efficiently on Saturday and Sunday (overtime I'm sure) and by Monday morning, there was a paint crew touching up our home, and cleaning up any trace of any work that had transpired. The walkthrough occurred that Tuesday, and we closed escrow that Thursday, all without delay thanks to 3D Benchmark.Throughout the entire process, Jason stayed in full communication with us, explaining what they were doing, and was very transparent with everything during the entire process. He dedicated his team to help make the repairs and have the place like new within 3 days, as to not delay close of escrow. Jason and his team were very mindful of our property, our diminishing timeline, our hopes to not break the bank, and were extremely courteous and professional throughout the process. He helped us to navigate our options to seek reimbursement/file a claim with the home warranty company, and even suggested contacting the original contractor to discuss the issue. He was very informative with regards to both the policies and legal parameters that we needed to consider, and provided all of the documentation and itemization needed to help us file a claim. Honestly - they were so great. As a mother of 2 young boys, I was so grateful that Mike made the discovery - and that they were able to resolve the issue without problems. It was very refreshing to have not one, but many capable professionals at our home during a very stressful time - who worked with integrity, competence and kindness. We would recommend 3D Benchmark Builders without hesitation.
Licensing
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