Savon Flooring - Carlsbad

They were punctual and they did a very nice job. They have done hardwood flooring and carpeting for us.

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It was all a big mistake to give this company business

He gave me a great deal. He gave me beautiful granite countertops that were made and installed on schedule. They did it when they said it was going to be done. They were right on time. Their price was better than anybody else. When they did the work, they were so precise, professional and clean. They had to drill a hole once they install the countertop to put in my new faucet. As the other one was drilling, the other one has a vacuum right next to where he's drilling. It's sucking the dust off. When he was done, there's no dust anywhere. I can't even see the seams. They were very good. They did good work.

The carpet install was well done. Due to our moving and construction situation, we had the job done in three phases.

We first had the bathroom and laundry room tile work done. The installers were prompt and professional. The work was well done but the next day I noticed several bath tiles were not even. Savon sent the installer out again and had it corrected, replacing several tiles.

 

The carpet installation was on two different days, upstairs and downstairs. The crews were on time and courteous. They worked quickly and did a great job.  One seam looked a bit off and the installer fixed it right on the spot.

 

Easy to deal with and friendly.

We were looking for a countertop place that has granite slab and does all the cutting and installation. We saw this one by chance when driving on the 78  freeway and decided to give it a try. We had an accurate layout plan for our kitchen with us. Sidney helped us and showed us around. We found a slab that we liked and she quoted us a price based on our layout that seemed reasonable.  We reserved that slab in mid January with a $300 deposit. We were waiting for our kitchen cabinets to come in which finally arrived in march. Following installation, the Savon crew came to our house to make a template for the countertops.

We then followed them to Savon flooring, where we decided where to position the individual pieces on the slab. About an hour later I received a call from the owner Fred that more granite was needed than originally calculated and that there would be an additional $400 charge. This was despite the layout not changing, so it had the feeling of a switch and bait type of tactic. I reluctantly consented. But it was the first of three occurrences that slightly diminished my originally overwhelmingly positive feeling for this place.

Within a week and we made an appointment for installation. The crew was supposed to arrive between 8 and noon and they did show up right before noon. At 9am however I had a surprise  visit by a plumber send by Savon flooring to hook up plumbing for the sink and dishwasher (which of course was not even possible since the countertops and sink were not installed yet). I had been previously asked by Fred whether I needed a plumber and tried to talk me into using theirs for a $250 charge, which I declined. Hooking up a sink and dishwasher takes me about an hour so $250 seems very steep for that service. Now sending this plumber might have been a mistake but it was the second occurrence that diminished my enthusiasm about their professionalism. 

The installation went well and the granite looks mostly great. I am a little surprised though how visible the seam is where the edge pieces were glued to the slab. This is more so than any other seam I have ever seen on granite. Most of the time they are barely visible. It is possible that this is due to us using a very light colored granite slab and could not be avoided. It does not bother me too much but I wonder if this could not have been done better. All in all my impression of the place was still positive but not as overwhelmingly positive as it had started out.