Yochim Plumbing

This is a review for Yochim Plumbing and Absolute Air Flow, as they appear to now be the same company, and or affiliated with one another. On Thursday September 29th I hired Yochim Plumbing to come out for a clogged toilet. We have used them before and we're great. John Jacobson the technician came out and preformed the service and we were happy. When it came down to paying, John mentioned they now do AC/Heating and that they offer a membership which would give us a 15% discount on the service but also comes with a free annual HVAC / heater maintenance service among a few other perks. I agreed, signed up for the membership and asked to be scheduled for the AC and heater maintenance. John said no problem and asked to take some photos of the ac unit and furnace for the technician they would send out so he knows what he's working with. We had no problem with it and showed him where the compressor was and told him the coils and furnace is in the attic. He grabbed a ladder, went up and came down 2 minutes later. The next morning, my mother called me about 7am saying water is pouring down from the ceiling in the hallway (where the AC and furnace is) onto the hardwood floor. I immediately called Yochim and spoke with John and explained I believe a pipe burst or something. He said he will send out an AC tech that has plumbing training. I didn't care I wanted someone out ASAP. The AC Tech, Chris Burkman called me with his ETA , said he talked to John and reassured me he will take care of this AC issue. (I thought to myself how does he know it's an AC issue, he hasn't arrived yet). Once Chris went into the attic he told me it would be $213 to clean the drain pipe that's clogged. Once he finished that he told me we have significant water damage and listed off a bunch of things and said they work with 770 water damage restoration and can have them come out asap for an estimate. I agreed. At that moment Chris vanished. I saw on the cameras, They got into the truck and left. I didn't sign anything nor make any payments which was odd. I called Chris he said they had an emergency call and since he's coming out on Thursday for the AC maintenance he would just waive the fee and roll it into the maintenance but just asked for me not to mention this to the office staff. I thought that was suspicious. Right then, 770 showed up for the estimate, not 5 minutes after the phone call with Chris asking where he is. It was less than 10 minutes from when Chris left. Julio from 770 wanted to leave equipment but we declined as the home is in my grandfathers name, it's up to him what we do and asked for the estimate which was $4800 CASH. He understood and told me that he told Chris what to say and put down in his notes when Chris was on his way to my home so should this turn into a insurance claim, it would get approved. At this point I realized that is possibly going on. They sabotaged the unit on Thursday, come racing to our aid on Friday when the flooding happens, and then collect a nice fat kickback from the restoration company. I asked several people and they all agreed it was too much of a coincidence for this not to be exactly what happened. I had our usual AC guy come out and make sure our AC and Heater were good to go. He also explained my AC unit has a back up drain to prevent just this happening and more than likely what was done is the drains pipe was popped off and turned upside down allowing the flooding otherwise it wouldn't have happened. Today I called to speak with Mark Cline who is one of the owners who came out the first time who explained his dad retired, who was nice and did a great job back in February, I was told he move across the country and is no longer with the company. Who did the they put on the phone to take my call regarding my concerns? John, the guy who came out on Thursday. In the middle of me expressing my concerns he hung up on me, and called me back blaming a bad phone connection I'm sure to get me to stop talking. Perhaps to prevent management from getting wind of this issue and what his guys are doing perhaps not. We will never know but i will say this. If and that a BIG if, you hire Yochim Plumbing, absolute Airflow, do not leave them unattended ANYWHERE in your home. I normally don't leave bad reviews but I felt that the public needs to be aware of this. I gave John every opportunity to make this right, and all we got was an apology. We did file a home insurance claim and hired a reputable water damage restoration company with no affiliation to Yochim Plumbing, Absolute Airflow, or 770 Restoration.

I've used Yochim plumbing before and they did a great job -Verne (the Owner) is a great guy (quite a character (has great stories) - This time we had issues with our water quality (overwhelming smell like amonia/sulfer and very slimy) -John came out and helped us solve the problem. He was very professional and genuine always explaining what he was doing. The most important quality of Yochim's service to me is that they don't only send you a qualified professional but also a real human being that you can relate to -making the overall experience very positive. Highly Recommend this company.

There is a general service provider that I use, Yochim Plumbing. Those are the plumbers that I always use, they are great guys. It is a family business, they are honest, they are always straight forward and usually really quick to reply in case it is an emergency, they will get out to you quickly.

WE HAVE USED YOCHIN PLUMBING FOR THE PAST FIVE YEARS FOR ALL OF OUR PLUMBING NEEDS. THEY OFFER SAME DAY SERVICE AND ARE EFFICIENT. THEY ARE PROFESSIONAL AND PUNCTUAL.

THE PLUMBERS WERE PLEASANT, BUT I GOT THE SENSE THAT THEY DID NOT WANT TO WORK HARD FOR THEIR PAY. ONE DID THE ACTUAL WORK, WHILE THE OTHER MAINLY LOOKED AT THINGS. THEN THEY CHARGED TIME AND A HALF ($150 PER HOUR) FOR THE PRESENCE OF TWO PLUMBERS. THEY NEVER RETURNED REPEATED CALLS TO DO SOME ADDITIONAL WORK. THEY DID NOT ANSWER HARD QUESTIONS INVOLVING LEAKS, MOISTURE, AND MOLD.

SUCH A NICE OWNER. CAME RIGHT OVER (EVERY TIME WE CALLED). THE CAMERA IS EXPENSIVE. BUT LESS SO THAN DIGGING UP MY YARD. HE DOESN'T ALWAYS CHARGE ME FULL PRICE. HE WORKS FOR THE SCHOOLS HERE AND IS RELIABLE AND FAIR.

WE HAVE USED YOCHIM PLUMBING FOR THE PAST THREE YEARS TO HELP US WITH OUR PLUMBING NEEDS. THEY HAVE ALWAYS RESPONDED QUICKLY AND COURTEOUSLY. THEIR PRICES ARE VERY REASONABLE.