"Our Design Specialist, Robert did meet with [Member Name Removed] M. to prepare an estimate for [Member Name Removed]' mother's home. Robert spent several hours doing a thorough analysis of the property and reviewed many different options with [Member Name Removed] briefly showed Robert two separate estimates he received via email from other HVAC contractors and discussed the difference in price with him. Robert explained that the contractors were proposing to install completely different equipment and their job scope was not the same. Robert explained the legal requirements of pulling a permit, the value and importance of performing a heat load calculation, properly sizing and designing the ducting system to ensure the proper heating and cooling of the home as well as the peace of mind of having high quality equipment such as Lennox and to be backed by the Costco brand. [Member Name Removed] mentioned he was referred by a friend whom had gotten the same equipment at a much lower cost through our company. Upon further review, we discovered [Member Name Removed]' friend did in fact have a system installed by us however the equipment was not the same. His friend lives in a condominium and [Member Name Removed]' mother lives in a single family residence which requires different equipment and a completely different scope of work. Comparing the two is like comparing apples to oranges. Robert reached out to [Member Name Removed] on several occasions to request he send the proposals to us from the other contractors that he received to review with our management team to try to price match apples to apples however we received no response due to his voicemail being full."

"Thank you so much for choosing Rowland Air and for taking the time to leave your feedback! We are so happy you were pleased with our service!"

"Thank you for taking the time to leave your feedback. We are pleased you were happy with our service."

"Thank you for sharing your feedback regarding our company. We take all of our reviews seriously and customer service is our number one priority. Our family owned and operated company has been in business for over 30 years and all of our technicians are highly trained professionals. We apologize that you were not happy with our service. We do not show we provided a estimate for the above referenced address. Can you please contact our office so we can discuss your experience further?"

"Thank you for taking the time to leave your feedback! We are pleased to hear you were happy with our service and look forward to assisting you again in the future!"

"Thank you for taking the time to leave your feedback. We are happy to hear you were pleased with our service and apologize for the inconvenience that our service technician had to return for a second time to get the tool he misplaced. We look forward to assisting you again in the future and please do not hesitate to contact us with any questions or concerns."

"Thank you for taking the time to leave your feedback regarding our company. Rowland Air strives to provide exceptional customer service and quality repairs and installations. We look forward to serving you again!"

"Thank you for taking the time to leave your feedback regarding our company. Rowland Air strives for excellent customer service and quality installations and repairs. We are so pleased to hear you were happy with our service and we look forward to serving you again!"

"Thank you for taking the time to leave your feedback regarding our company. Rowland Air strives for excellent customer service and quality installations and repairs. We are so pleased to hear you were happy with our service and look forward to serving you again!"

"Thank you for sharing your feedback regarding our company. Customer service is our top priority and we would like to speak with you further regarding your experience. We keep records of all calls that come into our office on a daily basis. Unfortunately, we do not have a record of receiving a call, scheduling and/or cancelling an appointment for this property address. Can you please contact our office at (800) 500-9068 so we can confirm the telephone number you contacted us on to confirm that we are the HVAC company you contacted? Thank you."

"Thank you for taking the time to leave your feedback regarding our company. Rowland Air strives for excellent customer service and quality installations and repairs. We look forward to servicing you again!"

"Thank you for taking the time to leave your feedback regarding our company. Rowland Air strives for excellent customer service and quality installations and repairs. We look forward to seeing you in the spring for your annual maintenance!"

"Thank you so much for taking the time to share your experience with Rowland Air with others! The growth we've experienced over the years is because of happy customers like you. We appreciate your trust, and we will continue to do our best to give you the very best in customer service!"

"Thank you for taking the time to share your experience with others. We will do our best to continue to provide you with the very best customer service!"

"Thank you for taking the time to share your experience with Rowland Air with others! We will do our best to continue to provide you with the very best customer service and we look forward to assisting you again in the future!"

"Thank you for taking the time to share your experience with Rowland Air with others. We will do our best to continue to provide you with the very best customer service!"

"Thank you for taking the time to share your feedback regarding our company. Customer service is our top priority and we would like to speak with you regarding your experience. We have tried to contact you via the telephone number we have on file for you and have been unsuccessful. Can you please contact our office at (800) 500-9068 so we can discuss this matter further?"

"Thank you for taking the time to share your experience with others. We will do our best to continue to provide you with the very best customer service!"

"First I would like to thank you for taking the time to share your concerns with Rowland Air. We take all of our reviews very seriously and customer satisfaction is our highest priority. We would like to apologize if you feel the estimate quoted was higher than expected. In order to address your concerns we would need to look at the quote from our competitor to ensure we are quoting “apples to apples” and are offering the same product. We offer a variety of high quality products and services that fit any budget. Rowland Air has been in business for over 30 years and we are licensed and bonded. All our HVAC technicians are highly trained professionals. The benefit in hiring us is that you are assured that your repair will be done correctly the first time by knowledgeable, licensed professionals. Since we are licensed and bonded you can be certain that all our installations are done to code, permits are pulled and inspections are performed. Please keep in mind most HVAC contractors are not compliant with the California State Energy Laws and neglect to educate the customers that Permits & Energy Inspections are required. By pulling a permit it ensures the contractor is doing the installation correctly. Replacing or upgrading your HVAC system is a major purchase so it is important for us to educate the consumer on financing options available to them. Rowland Air offers financing options not available at other HVAC providers. We hope you will take these factors into consideration in the future should you need further assistance with your HVAC system. Please feel free to contact our office directly should you have any additional concerns."

"Thank you for taking the time to share your experience with Rowland Air with others. We will do our best to continue to provide you with the very best customer service!"

"Thank you for sharing your concerns. We have several coupons that cannot be used until October however the coupon you purchased thru Angie's list does not have a black out period. Customer service is our highest priority and I apologize if you received incorrect information from someone in our office. Please be assured we are looking into this matter. We sent you a private message and we will be happy to set up an appointment for you at your convenience."

"Thank you for taking the time to share your experience with our company! We look forward to assisting you again in the future should you need any further assistance with your HVAC system."