"Thank you very much for the kind words [Member name removed]! We are pleased we were able to get everything in order so you met the Fire Department requirements that help keep you and the neighborhood safe. We appreciate your loyalty over the years!! Best to you always, Mike and Valerie"

"We sure do appreciate your business and that you took the time to post a review. We look forward to the possibility of serving you in the future. Thank you very much! Sincerely, Mike and Valerie"

"Thank you very much for the review! We hope to hear from you soon so we can provide you with the great service you deserve! Sincerely, Valerie and Mike"

"We appreciated the opportunity and are very thankful for your business and comments. We hope this is the start of a continued relationship and look forward to serving you in the future. Until then, stay healthy and live happy! Sincerely, Valerie and Mike"

"I am terribly sorry for the missed appointment. It was my mistake and not Mike's. I didn't give him the appointment on his schedule because I missed your email providing your address and confirming you could be available on Wednesday which is why I never sent you a confirming email response. I am very sorry for the oversight. Sincerely, Valerie Linstrom"

"We appreciate your review and apologize that I did not respond in a timely fashion but please know our delayed response is not how we normally operate nor is it not without reason. Mike and I own, operate and live for our business and our customers and are normally very accessible, but one week during our slowest month in the heat of the summer and when our employees children are on vacation from school we and our employees take a one-week vacation. During this time I check messages regularly and return calls, but unbeknownst to me there was a stretch of days while we were touring in Arizona that we did not have cell service or internet access and were not able to access our messages. You happened to call during this time period. I didn't realize you waited 5 days. My notes are a little different, but I trust you are correct because I was very stressed about not being able to check messages and could have easily made a mistake in my note taking. I returned your call as soon as I could but not soon enough to satisfy you and for that I am very sorry. Quite honestly, in this day and age when we are all so connected, I never thought cell phone service would be an issue or I would have handled our calls over those few days of our vacation differently. Please accept our sincere apologies. Valerie Linstrom"