Aggressive Sash & Door

Aggressive Windows is the best widow company I’ve worked with in the past 20 years. Mike, the owner is a great guy and knows his trade. He measures the window openings and stucco thickness perfectly, so the windows install easily and look great. I have some irregular shaped trapezoid windows which I assumed I would need to get glass inserts for instead of a traditional framed window, but mike came up with a solution that I went for. They came out looking so much better than my original plan. But the best thing about mike is that he really cares about his customers which is rare these days. Milgard sold me a defective window and the defect wasn’t discovered until after the windows was already installed. The issue was that the window wouldn’t lock, which Is not a minor issue. I contacted milgard and they gave me the runaround for 3months and after all that, they decided they were NOT going to fix it. They wanted me to order and pay for a brand new window (note: this window cost $1000). I contacted mike and explained the situation, and he fought with milgard for another 3 months but finally he got them to agree to replace the defective window. Not many contractors would got to bat for a customer and fight such a lengthy battle especially months after the sale. I was so happy he got them to replace the window I sent mike a thank you card and $100 bill. He decided to use the money to take his crew to lunch. He’s just a real ‘stand up’ guy which is hard to find these days, especially in the construction industry. Aggressive is the only window/door company that I recommend to my friends and family.

Wish all home improvement companies were this good. From the initial phone contact with Juan, in home estimate and measurement by Mike -an owner, to the 3 man installation team, everyone was professional, courteous, knowledgeable, and honest. Mike answered all my questions about the windows and installation process in a friendly, non patronizing, but informative manner. I received a quote within 24 hours with a detailed description of each window and pricing (which is very competitive) and additional costs of installation/ delivery/ tax. The installation team was the best that I have ever encountered. They arrived on time and after Mike did the introductions and reviewed each window with the foreman, they immediately covered the floors and furniture in each room. With expertise and coordination among the crew, each old window was removed, area cleaned, followed by installation of the new one. At completion, they removed all debris, swept and vacuumed both inside and outside, and set back the furniture. No damage, no mess left behind in addition to a top notch efficient installation job. Amazing

Perfectly!

Couldn't have been better.

They did very good service.  Their quality of work and professionalism were perfect.  Their prices were very good and the quality of work was of very high standard.

Mike is incredibly responsive, professional and friendly. I got two estimates to replace our windows. Mike came out and measured everything and said he'd have the estimate to me in a couple of days. He sent it the next day. The other guy took a couple of weeks + a phone call from me. Mike was focused on the most cost effective way to do the job with my aesthetic wishes in mind. We had a bit of tricky situation because the old windows were installed in an odd way, which impacted the install of the new windows, but Mike took a lot of time to sort it out and trouble shoot and the new windows are P E R F E C T. He came out with the crew and the had a big pow wow, then Mike left and his guys went to work and got it all right. Not only was the job done just right, but they were polite and tidy. If you want to deal with someone who actually calls you back and wants your business...someone who is organized and has their (business) act together, someone who is also nice and easy to talk to (a very clear communicator!) you absolutely MUST call Aggressive Sash and Door. We couldn't be happier...from the first call until they left once the job was done. We will have them back in a few months to replace more windows.

They came to install the windows, and the first day they broke the kitchen clock, my sprinkler. They forgot to caulk on the inside of the window. Immediately after arriving they dropped off their crew that did't speak English, and left them with no supervision. There was an 8 inch gap filled with caulking, which leads to me to believe that this company is extremely unprofessional. The windows are of great quality, the installation they performed was sub par.

To date, 5 of the windows they installed leak and are falling apart.

It went very easy. Ernie was prompt and my windows look beautiful. He also gave me some information on the need for the energy efficient windows, especially during summer. That helped me pick the right windows. Now when I am in the back part of the house it doesn't feel so cold next to the window. Great service.

Overall the service was outstanding. All windows were replace within two days. The owner replied immediately on my initial request and did a cost estimation, which was very close to the actual cost. He was very knowledgeable what windows to use and consulted me for any exception. The people who replaced the windows were very friendly as well. We originally agreed that the house would be empty due to remodeling but then everything moved around and he had to work around moving boxes, which didn't seem to be a bigger deal. So overall I was more then happy with the work and feel comfortable recommending him. The only issue I found was a bit after the work was done and is the main reason why I don't feel comfortable to provide an "A" rating. At too many windows I found hand and finger prints. I understand that this is a labor intensive work but we just had the house painted. But independent of that I think they should have at least clean it up. Now I have to do it. I also found in one of our rooms a very small crack in our brand new hardwood floor. Because of the moving and unpacking I didn't see it until 6 weeks later. Considering that I was about to write this review I contacted him first. However while he offered to have a look at it he also thought it would be odd to contact him that later after. I am not even sure what he is applying. I guess he doesn't believe me. 
Again besides those small items I think the job was done very well. Just not superb.

Their service was excellent. I liked that the owner came to evaluate the replacement windows.  He was extremely knowledgeable and professional. They communicated well  about the timing and completed the work as promised.

I really, really wanted to like this company because I had a great experience working with salesman, Ernie Martinez.  He was incredibly patient, had great follow through, helped us pick out our windows and even the grid designs.  He was fantastic, he really held my hand through the whole process.  My disappointment was with the installation.  The day they came out to install our windows, a large team of workers showed up and went to work.  Sounds great, right?  No, because what ended up happening is that one or two guys were responsible for installing one window and doing repairs and since there was no one overseeing their work, it was all very inconsistent workmanship.  There were nails that weren't nailed in all the way, there were some messy caulk work and they left hand prints and smear marks on the window frames, windows and blinds, which they never cleaned up.  I just felt like they rushed to get the job done and didn't spend too much time on the details and making sure the work was done well.  I spent a week after they were done going around to each of the windows and cleaning the frames and windows.  Seriously, your job is installing windows, why wouldn't you make sure that the glass is clean?   My husband ended up calling Ernie and talking to him.  A workman came out to finish one window and he went around and made sure all the nails were nailed in and made some fixes that my husband pointed out.  I just feel like they should have done it, without us needing to say anything.

Couldn't have asked for more!  The final result is stunning, and Ernie was the best!  He offered terrific advice while listening to exactly what we wanted.  His estimate was wonderfully clear and easy to understand, especially compared to some of the estimates I received from other window shops.  Ernie was super responsive, and refined his estimate multiple times as we adjusted what we wanted.  On the site, his work crew was superb.  It's amazing how efficiently they worked.  When things went not quite as planned, they very were accommodating.  We have no complaints at all!  When it comes time to remodel our next house, these guys will be the first people I call.

Our 60 year old drafty back door needed a replacement. We wanted to have the same door to stay consistent with the house, but with dual glaze, low-e and tempered glass (the latter is code in our area). The door is a custom made Douglas Fir with 5 window cassettes, it looks like the old one, but thicker, more solid and weather stripped. I dealt with Ernie Martinez who came over to measure the door.  As explained to us, it took a few weeks for the door to arrive.
A team of two excellent installers came with all the necessary tools to cut the door to size at our location. Since the new door was thicker than the old one, some adjustments had to be made to fit the frame. They also weatherstripped the door. They left the work site in a neat and clean condition. 
The door came in raw wood.I will paint it myself. After removing all the putty, I use a non leak masking tape to cover the glass leaving a tiny sliver of glass next to the frame exposed. That way I paint that tiny band on the glass where wood and glass join. It seals that little gap where moisture can get in. Since it will be white, I use linseed oil paint. It dries a lot more slowly than other paint, but offers excellent flexibility, durability and protection. 
Another advice: Be very specific with your order. Since I did not specify the color of the wheatherstripping, it came in metal. It should have been white, but I did not think of it when I ordered, neither was the option explained to me.

Smooth transaction from beginning to end.  They explained the entire process and made sure that we knew the warranty components . When they came out to complete the measurements for the estimate , they were on time and had the estimate within a day.
Great Experience!!

WOW! If there were a higher rating than an A+ this company deserves it! Aggressive Sash & Door has the customer service that you only dream about...honest, straight forward & friendly. I called for an estimate & spoke with Mike (the owner). He came out an hour & a half after I called to give me an estimate. Mike was fantastic! He told me about rebates & upgrades that Milgard was offering, the installation process, as well as the basics of how the windows work, quality etc. Mike was very thorough & if you have the pleasure of meeting him you will immediately see that he has a wonderful personality. He emailed me an estimate (with & without upgrades) that same evening. I did proceed to get another quote for the exact same windows with the same installation process from an A rated Angie's list window & insulation company. The salesman was very nice, but did not tell me about the rebates or upgrades that Milgard was offering. His quote was over $2400 more that Aggressive Sash & Door for the same exact product! After deciding to go with Aggressive Sash & Door Mike proceeded to help us choose a grid pattern that would fit our house. Boy did he help us! I changed my mind several times on the grid patterns & each time he was patient & ready to help with suggestions. He walked my block with me looking at my neighbors houses then drove our neighborhood looking at other houses nearby & suggested which ones I may want to take a look at. Once we decided, we had our windows & doors installed within 2 weeks. They completed the installation in 1 day & the process was flawless. Our windows & doors are gorgeous & truly have transformed the look & feel of our house. We have many more home projects that we are working on & I wish that Aggressive Sash & Door could do them all. If you decide to replace your windows or doors you will not regret choosing this company. They are top notch & a true pleasure to do business with! Thanks very much Mike!!

Aggressive Door & Sash had reasonable prices.  The workers were on time, the representative was very informative and he was very precise in estimating, I felt very comfortable with him.  I would use them again in the future.

Contacted and asked for written estimate based on Patio measurements.  Received invoice and timeframe to order and install.  Installation was about 2 weeks after custom order.  Installation went great, looks wonderful.

Aggressive Door and Sash was the first company we saw and we were extremely impressed with the knowledge and professionalism of their manager Ernie Martinez who came by to evaluate our needs and measure our windows.  In the interest of good business we interviewed several other companies but decided to go with our first choice.  Definitely the right move!  Ernie followed up on everything, gave us a reasonable price and a quick installation date.  He showed up with his crew right on time and they did an excellent job!  His team worked quickly, efficiently and even finished earlier than expected.  They were all extremely polite and professional.  17 windows perfectly installed in less than a day.  If you want  great service without the high pressure sales talk this is the company we would recommend.

Mike Frisoli was outstanding.  He was constantly punctual, reliable, responsive, warm and wonderful to work with.  His guys were also outstanding.  I loved them so much, I couldn't stop feeding them all day!  They did an outstanding job.  I got 4 quotes.  They were the cheapest.  Because of their awards, I didn't think the cheapest would be a problem.  I adored everything about them and can't wait to refer them.

It went very smoothly. I called and set up an appointment with Ernie, who came out to meet with me the next day to give me an estimate. He was on time, courteous, professional, and took the time to explain what they would do when replacing the windows and sliding glass door. He also explained that since I live in a condo, the windows I wanted were not available to me (I had to match the existing frames in the building, which are aluminum, and therefore couldn't get the energy star-rated vinyl ones).

I got an estimate from another company that was slightly lower than the estimate from Aggressive, but I chose Aggressive because they take care of everything for you - moving furniture that needs to be moved, removing and re-hanging window treatments and hauling away the old windows/debris. The other company specifically stated that they wouldn't move furniture or deal with any window treatments. Plus, I liked Ernie's calm demeanor and that he was available to answer any questions that I had.

The day of the replacement went smoother than anticipated. Their crew of 3 showed up on time (actually a little early) and got started right away. They were very professional, and didn't waste any time getting the job done and making sure I was happy with it. Ernie had estimated it would take them a full day to finish the job, but they were done by 2:30 in the afternoon. 

they came on time. Draped the furniture, removed the inside blinds draped the area under the window then using an electric metal saw cur away the old metal window. Set the new frames in, put insulation around the windows then screwed the new windows in place. Then remo

The wood frame had rotted from years of exposure to sprinkler. They arrived at the scheduled time and the 2 workman proceeded to remove the old window and installed the new vinyl framed window in a efficient and professional manner. They removed all debris from the removal and vacuumed the carpet. I only noted after they left that there were a couple of smudges on the window which were not easily removed (and have yet to be removed). I was a little disappointed that it not until I agreed to the work that a few conditions were noted that were not mentioned before, namely, that the contract did not include a permit, painting or alarm. 

When I called to make an appointment for an estimate, I mentioned, that I had found them on Angies List.  When the estimate was given, I inquired about the coupon discount.  I was told that the price included the discount.  I am not sure that it did as no specific information was given (and I had not requested).  Since the price was about the same as one estimate and less than another, I felt the price was acceptable.  I did appreciate that they could schedule replacement of the window in only a few days instead of the several weeks of the other estimates. 

They finished up the beginning of July because there was some repair that needed to be done to the wall. The people were very friendly to deal with. When there were problems, they did fix them. There were definitely problems with the installation. They did fix the wall. I had nothing to compare the price to. It was a little higher than what I had put in before a few years ago. The quality of the product was good. They did fix it but I did have to ask them to come and look at it. They did come when they said they would. The installer didn't do a professional job from the beginning.

They were phenomenal! They came out and gave me a really good price and explained the service. They also recommended windows for my home and showed me some samples. I appreciated that they sold high-quality, reputable windows, and did not try to sell me window brands I had never heard of. They were not pushy in their sales pitch, which was another reason why I liked working with them. Of all of the quotes I received, they gave me the best price. They were very professional and responsive. One day they were running late for an appointment, however they did call to let me know they were running behind. They did get all of the windows installed on time. They cleaned up well and they were not intrusive working in my home. They worked with me as I needed to move my cat from room to room as they did the installation. They work like a well-oiled machine. I was amazed at how quickly they completed the project!

They were fast, the windows look great, and have responded quickly when I needed help. They had the best prices, and did all the work in 1 day! The windows look amazing, and since they are tempered, they are strong for the high winds, and since we are in a high-fire severity area on a mountainside, our home is a bit safer! Our house is built with very thick stucco, asphalt, and plaster walls, and once these windows were added, the outside sound is blocked by about 95%. If the neighbors rooster or turkeys start crowing (!) we shut the windows and they magically go away!