Universal Insulation Inc.

Excellent Service from quote to final. Great communications and follow-thru for all the steps in the process. The attic insulation has made a very pleasant home to live in. Highly recommended service provider. Will definitely hire again.

Insulation for my home

Went well although spread to 1.5 days rather than 1 day.

From the quote through the installation, Universal Insulation, Inc. were courteous, prompt, and professional. There was no hard sell. Both the sales person and the installers arrived on time. They cleaned up after themselves. I couldn't be more pleased with them and the price. I have noticed that now that the insulation has been installed, my house stays warmer and i don't have to run the heater during the day.

Great, better than expected. They were prompt, professional, and extremely helpful. I truyley cannot express how pleased my wife was that they did not leave a mess and did an excellent job of cleaning up after themselves.

The bid/consultation was great -- Kevin was friendly and informative, giving his recommendations without being condescending. Scheduling was convenient and responsive -- way better than some others we contacted. The actual fill was uneventful and fast. Didn't interact much with the workers but they worked quickly and without any issues.

Very professional from the time they came out to inspect and gave a quote to the day they finished the job. It took 3 ppl 4 hrs to finish the insulation work in my 1600 sq house. I realized the quality of their work during the June's heat wave in bay area.

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Change of scope when installers came, due to difficulty of performing proposed work.  Change was handled satisfactorily and original price was not changed even though final product was more expensive than quoted product.

Every part of the interaction was prompt, honest and reasonable. The owner visited me two days after my first contact and gave me a written cost on the spot. Less than a week after I accepted, the work crew cam precisely on time and completed the job in exactly two hours. They vacuumed the part of the floor and closet that they used. The cost was the lowest of three estimates I obtained, and near the average according to price information I read in preparation.

They did a great job, very pleased with everything.

The service call for the estimate was on time and professional and the estimate arrived promptly.
The install team was also on time and finished their work within the time frame given initially.
There were two problems with the install, but both of them were immediately and professionally addressed:
1) The was some extra mess inside the house because of some sort of malfunction with a hose carrying the insulation. As soon as my sales rep. Kevin was made aware of this problem he happily agreed to cover the cost of house cleaners to come clean everything up.
2) A few of the patches on the outside of the house for the wall insulation blistered out, but again, as soon as I called Kevin about it he had his installers out the next morning to fix the problem.
I would definitely do business with Universal Insulation again.

Kevin came out to give us an estimate. He was very friendly, the estimate went quickly and we booked with him right away. His price was the best we found. The workers came early in the morning worked quickly and cleanly and were finished in a couple of hours. Overall a great experience.

Kevin came out promptly after I called his office to take a look at my attic. I discovered during renovations this summer that the attic had only R7 insulation (house was built in 1953). Kevin explained the process thoroughly and when I mentioned a concern about lot of roofing debris in the attic, he ensured that his workers would remove it. I had to reschedule the appointment once because of a conflict, but that presented no problem. Kevin's crew came out this morning promptly at 8:30 and were finished two hours later. It's a fascinating process to watch, and the two guys who did the service were professional and competent. They let me climb the ladder and take a peek into the attic after the work was done. The few nesting spiders I could see up there are going to be very comfy and happy! I will soon put the house on the market, but I'm sure the new owners will appreciate the attic insulation during very holt/cold days.

Two guys came to insulate our house in the morning. They arrived on time and did the work and cleaned up after themselves. House feels good and insulated. Was really easy process.

We had a great experience with Kevin last year to insulate our attic and bring it up to R38. Kevin and his team accommodated us during the busy winter and was able to get the work done in time to take advantage of the PGand E rebate that was expiring at the end of the year. He walked me through the process in detail and the quality of work was really good. The crew was professional and they cleaned up nicely after they left.
Highly recommended!

Kevin Byler was very pleasant when he came to give us an estimate...he told us what need to be done to make the house fully insulated and gave us an estimate cost. He explain what material that is in their product to eliminate rats, termites, bugs in the attic. We set up an appointment and the work was done...fast, efficient and clean.

My experience with them was great. Basically, they did it all in one day. They were great. They came in, in one day and did it. It made a huge difference on our heating bill and how comfortable our house is. If you've got an old house, you've got to do this. I've already recommended them to friends. They're the best.

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They arrived at the time we had agreed upon, were very thorough in protecting the floor where they were walking, and did an excellent job cleaning up. They completed the job within a 1/2 hour of the estimated time. I found them very courteous and knowledgeable. I would recommend their work to others.

They were very professional and knew exactly what they were talking about. The guy who came out and gave the quote explained it very clearly about the work. They were very accommodating in terms of giving me an appointment. They were punctual and the work was clean. I've had a good overall experience.

Universal Insulation and Building Inc. did about 1200 sq. feet of attic insulation. We also upgraded the insulation on our outer walls. They were very clean and organized professionals. Their sales person was very knowledgeable and answered all of our questions.

Our home was built in 1950s with no insulation in the walls and minimal and aged loose fiberglass in the attic. A bedroom had been added in the 1960's that had included some insulation in the walls, but the attic insulation there was still pretty minimal. I was referred to Universal Insulation by an insulation company out of Concord that had very favorable reviews here on Angie's list, but which was too far away. The quotation process was straightforward and comparable to other bids we received. Installation crew arrived on schedule with two trucks and 4 installers (for approx 2k sq-ft of attic and 2k sq-ft of wall). Each truck required a 220V outlet. One came from our dryer hookup, and the other was hard-wired in to our service panel oven's circuit. Work was completed in about 7 hours of pretty steady work. Before the installation, I was concerned that the attic over the bedroom addition would be inaccessible (the attic route was very tight and mostly occupied by heater duct). We were very pleased that the installer working in the attic was able to navigate this and blow insulation into that area. We were advised that we would need to mask off outlets or other potential openings in our exterior walls, and the crew came in to double-check that we had remembered to mask around the kitchen sink drain and water supply. This seemed to work pretty well, although there were two rooms where we could pick up on a bit of dust in the air after the walls had been blown. My guess is that there was air gap behind built-in cabinets, as we had gotten everything else. The dust cleared out after 2 days (might have cleared out in 1 day if weather had been better and we opened windows more). Wall patching was pretty good. Stucco patches blended in better than the repairs on the board and batten wood siding. I liked that they didn't try to prime the patches, as I think the patches cure better if left open for a few days. Now that we've repainted, all patches pretty invisible to all but the closest examination. Site cleanup overall was pretty good, with the crew pretty diligent about using drop cloths in the interior and sweeping and vacuuming as they went. Had one or two rogue dust bunnies in the hallway, and a cigarette butt or two on the driveway, but no major problems. They worked around landscaping pretty well. Insulation improvement was immediately noticeable and we wished we had done this earlier. While the estimator had outlined the savings through the PGand E rebate and federal tax credits to us, the default paperwork provided didn't cover all of the requirements needed for these submissions. I was able to get things worked out easily enough through their office, but it would be even better if all of this documentation was prepared and ready to go at the time of the installation: For PGand E Rebate, you'll need: - signature on bill next to quotation with pre- and post-insulation values, square footage, etc. - "paid in full" or equivalent (can also wait for cancelled check) For federal tax credits, you should get: - breakdown of materials cost - information about insulation manufacturer - certificate of compliance from the manufacturer Overall, we think they did a good job at a reasonable price and would recommend them to others.

Kevin gave us an estimate when he visited at our home. It was the middle price. The installers arrived on time, put down drop cloths, and cleaned up nicely afterwards. The only negative: Kevin said he would oversee the installation; we never saw him then or since.