
Shadowfax Roofing & Solar Inc
About us
We are a small, family owned roofing company. Jerry Shaffer, owner, is a CA licensed roofing contractor. In 2005, we began offering roofing services in San Jose and the surrounding area. Our expert roofing team extensive knowledge in roof replacement, new roof construction, asphalt shingles, PVC & TPO flat roofing and more. We are certified roof installers for most of the major manufacturers. Call us about your new roofing project today and you will get the attention and dedication to detail that you deserve. Our professional team will consult with you and find a quality solutions to your roofing needs. Our goal is to always give you quality workmanship and timely service at a fair price. We have earned the Angie’s List Superior Service Award for 2007, 2008, 2009, 2010, 2011, 2012, 2013, and 2014. We offer a 10 year workmanship warranty and for your protection, we can give you material releases from our suppliers, and certificates for General Liability and Worker Compensation Insurance. We are also members of the Better Business Bureau's "Accredited Roofing Contractors" in Santa Clara County and licensed with the Contractors State License Board, State of California, (License # 894247) Contact us for an inspection of your property and a FREE estimate. Additional email - [email protected]. Alternate Phone: (408) 655-2114 Fax: (408) 628-0940
Business highlights
Services we offer
Clay & Concrete Tiles. Flat Roof Installs & Replacement, Electrical Solar Roof Systems, Roof Replacement: Asphalt Shingles. Wood Shakes, Solar Tube Skylight installations. Additional Attic Insulation (Blown in applications only)
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
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"Thank you [Member Name Removed] for your thoughtful words. I understood your comments. As an installer, things do not always go as planed. You were very gracious and we appreciate this very much. Communication is always key. We will continue to strive for the perfect install. Jerry"
"Thanks [Member Name Removed] for the complimentary review. Let us know if we can help in the future regarding your roofing and energy needs! Jerry Shadowfax Roofing & Solar"
Two days later John returned to my house with Dylan, Shadowfax's solar specialist, and the two of them presented a complete and very detailed proposal and quote for the roofing and solar system. I told them that I would review it and get back to them in a few days. Compared to other quotes that I received from other roofing companies, the Shadowfax quote was very competitive in price (but not the absolute cheapest), but also included a couple of items in their base price that other contractor's quoted as an extra cost option, such as long-term warranty on materials and workmanship and premium roof vents.
After deciding to hire Shadowfax, we had another meeting with John, Dylan and Jerry. Jerry is the owner of Shadowfax and he reviewed the complete proposal and quote before signing and made a couple of suggestions for the project that I agreed to. Jerry was very easy to deal with and wanted to make sure everything was done exactly as I wanted. I decided to have the roof done along with the solar power system. I was impressed that Shadowfax does all of the work (roof and solar) in a single contract and that they are responsible for both the roof and solar work so there is no finger pointing and arguments between contractors over who is responsible for what when it comes to the roof and solar work.
Jerry personally supervised the roof work and the solar installation. Because the work was done at the same time, there was no re-work required to install the solar system on the roof. Details like electrical wiring penetrations through the roof and installing mounting points for the solar panels were done while the new roof was being installed.
The entire project (roof and solar) took about two weeks, plus an additional two weeks for the special inspections and approvals from the San Jose city electrical inspection department and from the electric utility (PG&E) for the solar system. All work was done to my complete satisfaction including a couple of unexpected roof repairs that were handled very competently and professionally. During the project, if I ever had a question or comment, Jerry was right there (or would call me within a few hours) to answer my questions. Also each day the Shadowfax crew would clean up all debris leaving my house and property tidy and clean -- they even cleaned my garage and landscaping when the job was done.
The project was completed about 2 months ago and there have been no problems, no call-backs, or no re-work required since completion The roof, facia boards, gutters and solar system look great and works well. The new vents suggested by Shadowfax have made my attic and garage noticeably cooler, and the solar system performs very well -- producing the amount of electrical energy approximately as predicted in their proposal. The installation of the solar panels on the roof was done with great care to maximize performance yet minimize any unsightly appearance of the panels and associated solar components on the roof. The solar panels blend in very well with the roof and are not the eyesore typical of many solar systems.
Overall I am very satisfied with Shadowfax and working with Jerry was great -- one of the best experiences I have had working with a contractor. Jerry really likes to make sure his customer is satisfied. Based on my experience getting a new roof and solar system, I highly recommend Shadowfax for re-roofing and/or solar power installation. Working with Shadowfax was a pleasant and satisfying experience.
It went pretty well, although it turned out that I needed to keep an eye on things because they made a few mistakes. My previous roof was improperly installed, so a lot of the existing wood around the roof perimeter had dry rot. Shadowfax was to replace the wood on an "as needed" basis. A couple of times, they started installing new materials on wood that was rotten and I had to point it out to them. In some cases, they were reluctant to replace wood that looked sketchy to me (not sure why they wouldn't just replace the wood since I was paying for it). I unhappily allowed them to leave some pieces of wood that looked water damaged. They also started to install the wrong color downspouts and had to go back to get the correct color.
For the most part, the job went well and the roof is very good. My only complaint is that I don't think my concerns about replacing the water damaged wood were always taken seriously. In hindsight, I should have specified that all of the wood be replaced around the roof perimeter and should not have allowed the wood replacement to be optional.
"Thank you [removed member name], You kind review is much appreciated. We always try to inspect all the wood around the perimeter of your home. Some wood that has water stained on it, looks bad even though it may still be in good condition. Alway a fine line in staying within a budget. If you have any questions or concerns, please call. Jerry"
have them perform it. Also: I had a bad rodent problem in the attic,
which I didn't know about, but which would have been obvious to the guy
installing, but he made no mention of it. I found out later on when I
went into the attic to see the fan. The fan works fine, and the work
was done well.
My only complaint was the demo of the old roof made quite a mess, which they cleaned up fairly well outside, but not the garage. The foreman the first day said they'd clean it up, but since it was late they'd do it tomorrow. Never cleaned the garage, so I did it.
Overall, though, very pleased.
Licensing
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