Quality First Home Improvement, Inc.
About us
Quality First Home Improvement, Inc. offers expert home improvement services across Northern California and Reno, specializing in roofing, solar systems, doors, windows, patio covers, exterior coatings, and more. As a Diamond Certified company and a BBB A+ Accredited Business, we maintain the highest standards of quality and customer satisfaction. As a GAF Master Elite Roofing Contractor, we've received prestigious honors such as the Master Elite Excellence Triple Award and the 3-Star President's Club Award. We aim to be your trusted Contractor for Life, delivering reliable, expert services and lasting solutions for all your home improvement needs.
Business highlights
21 years of experience
Services we offer
Apollo Opening Roof System, Bathroom Remodels, Concrete, CoolWall, Crane Siding, Decra Roof, Doors, Duralum, Energystar, Enphase Energy, EnviroFirst, Exterior Coating, Exterior Paint, Fencing, GAF Lifetime Warranty Roofing, Gerard Metal Roofing, Gutters, HVAC, Insulation, James Hardie, Kitchen Renovations, Patio Covers, Plygem, Quikcase Windows, ReflecTec, Roofing, Siding, Skylights, Solar, Solar Electricity, Stamped Concrete, Sun Room Enclosures, Tempstar, Windows
Accepted Payment Methods
- CreditCard
Reviews
4.218 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 56% | ||
| 22% | ||
| 11% | ||
| 6% | ||
| 6% |
Showing 1-18 of 18 reviews
Susan S.
Jun 2018
It was excellent!
Susan S.
Jun 2018
It was excellent!
Claudia W.
Mar 2017
Tar paper, shingles, and nails were flung all over our driveway and our neighbors' yards. The satellite dish was left hanging from one cord off the roof into our neighbors yard. It was difficult to contact them because they have numerous departments and kept transferring us. In addition, we had to schedule the city inspectors to evaluate the project ourselves... no help from the company.
Michael O.
Jan 2016
Provider was able to get the permitting done in time for the job to qualify for taxes in 2014, and did the installation quickly and efficiently.
They've been responsive to questions and requests.
I would certainly use them again, and my experience was great.
They've been responsive to questions and requests.
I would certainly use them again, and my experience was great.
Charlotte B.
Mar 2014
They were great. Workers were professional and always helpful, often going beyond what I expected. Very trust worthy.
Anthony K.
Jan 2014
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Jack B.
Dec 2013
They installed nine windows. They came out and installed the things on a Saturday. The service was excellent. The guy was named Steve and I don't remember his co-worker. The windows look great! Most importantly, it has cut my electric bill in more than half. I wish I had done this years ago. It should pay for itself in less than five years. This is far more than anyone expected. They were very responsive.
Jeff R.
Nov 2013
sales portion was just OK. Negotiated a bit. Crew came out more or less on time. Actual work performed was satisfactory. Our big complaint was they never came back to seal the concrete.
of course, we got one call per month asking about more work. Every time, we would tell the sales guy hey, you aren't even done with the job yet! If you get someone to call me back about finishing, we might consider more work. no call.
I ended up sealing the concrete myself. Seemed easier than getting them to come out.
This is a job-shoppy place, sure they do a lot of stuff, but I got the feeling they were just farming out the work to whoever.
Sales is super pesky...the phone calls never ceased, even when we said look, stop calling us, we aren't doing more work with you b/c of the lack of finishing the prev. job.
So in summary....concrete work was satisfactory, work crew OK. Sales super smarmy. So not an awful experience, but also we probably wouldn't have them perform additional work since there's bound to be some other firm out there that will do the same work for same $ without hounding us for months and months about more work.
of course, we got one call per month asking about more work. Every time, we would tell the sales guy hey, you aren't even done with the job yet! If you get someone to call me back about finishing, we might consider more work. no call.
I ended up sealing the concrete myself. Seemed easier than getting them to come out.
This is a job-shoppy place, sure they do a lot of stuff, but I got the feeling they were just farming out the work to whoever.
Sales is super pesky...the phone calls never ceased, even when we said look, stop calling us, we aren't doing more work with you b/c of the lack of finishing the prev. job.
So in summary....concrete work was satisfactory, work crew OK. Sales super smarmy. So not an awful experience, but also we probably wouldn't have them perform additional work since there's bound to be some other firm out there that will do the same work for same $ without hounding us for months and months about more work.
Ann W.
Jul 2013
The installers were great. They were professional. They did their job and they did it great. I had told over the phone what I wanted to discuss. When the salesman got here, he was trying to sell me the kitchen and bathroom when I didn't want to do the kitchen and the bathroom. He seemed a little miffed that he had to sell the front door. It was more like a test and I wanted to just see before I spend a lot of money what this company was like. That is why I even told them that I am looking at the front door. When he showed up he was more of a kitchen and bath salesman. He felt like it was almost beneath him to sell but he did. After that everything went fine and the door was great. I had a warranty issue with the door. They had to get the parts from back and I had to wait a while. I understood that. When the installer came to repair it, he basically blamed me and told me to be more careful. All I did was walk across the threshold and the threshold broke. I got blamed and I felt like I was being accused for breaking it on purpose. The door looks great and they put it in great.
Noel A.
Jul 2013
They were total professionals. All work and cleanup were handled with no problems. They even dug down 4 inches into dirt to make sure that was painted also. The tex-coating covered all the old cracks and repairs. I used an ivory color for main parts and a light brown for trim. They painted some trim that wasn't originally painted. The claim of extra insulation value was right on.
Daniel M.
Jun 2013
They did a good job and they did everything on time. They had the wrong information when they got there. It was an internal problem because the salesman didn't get the information to them. Luckily I made the salesman write down everything I wanted on the contract so I had it in writing. They did exactly what I paid them to do; no more, no less. The price was right; it was fair. The salesman said he was going to come by and he never did. I would use them again but I would make sure everything was in writing.
Donna G.
Mar 2013
Old roof was removed in one day...I came home expecting a mess and found my yard spotless!
My new roof was completed the following day, the crew were very professional and courteous. I had the boss's number and was able to call him with any questions that I had. Overall this was a very positive experience. So much so that I've already scheduled the same company to install a new patio cover.
My new roof was completed the following day, the crew were very professional and courteous. I had the boss's number and was able to call him with any questions that I had. Overall this was a very positive experience. So much so that I've already scheduled the same company to install a new patio cover.
JANET A.
Nov 2012
They were responsive but not pushy on the sales side. They coordinated every aspect of the job from permit to final inspections. Everything was done on time and as promised. Clean up was great too.
Christine N.
Nov 2011
Being a first time homeowner, needing to get a new roof was a daunting task. You hear horror stories. After checking with several roofers I selected Quality First because of the services they offered at a price I thought was fair, put in writing. They were professional in giving the estimate for the job. They had a great credit rating, answered all my questions fully. Because this was an old house, there could have been lot of unseen problems that they had anticipated, and one that was unseen until the entire roof had been removed. When it was found, it was a structual problem, and they fixed it without adding any cost to the estimate. They were great with the clean-up every day, they were on time, in fact they completed early a couple days. The only small hold up was the materials didn't arrive exactly when they expected, but that did not delay the completion date they quoted. It was done in 3 days as promised. They were very available, and checked with me to see how it was going. When the County Building inspector did his thing, he said that they had done a great job, that they always did a good job. I would use them again and will recommend them whole heartly.y after the roof was complete.
DAVID W.
Oct 2011
This was a terrific experience from start to finish. The sales rep was personable and professional, happily answering a slew of questions that I as an engineer posed him about the solar portion of the project. Major kudos for their ability to navigate the complex bureaucratic web of incentives related to solar. They even helped me find FREE financing for the project since it had a solar component to it.
The roofing crew was fast and efficient - 3 days start to finish. They did a terrific job and the roof looks great! There was one small accident which caused some damage to my ceiling but they immediately took responsiblity and got it fixed.
The solar crew also did a great job - very quick and efficient. There was one error made in the design, regarding the placement of the panels. Once again, Quality First did not balk at taking responsiblity and promptly got the problem fixed.
All in all, this is definitely one of the most professional, 'together' contractors I've ever worked with, anywhere in the US.
The roofing crew was fast and efficient - 3 days start to finish. They did a terrific job and the roof looks great! There was one small accident which caused some damage to my ceiling but they immediately took responsiblity and got it fixed.
The solar crew also did a great job - very quick and efficient. There was one error made in the design, regarding the placement of the panels. Once again, Quality First did not balk at taking responsiblity and promptly got the problem fixed.
All in all, this is definitely one of the most professional, 'together' contractors I've ever worked with, anywhere in the US.
Claire D.
Jun 2011
unknown
Response from Quality First Home Improvement, Inc.
"Hello Member, I would like to apologize to you for the experience that you had with our company. I'm sorry that there seem to have been some communication issues on our part. We have completely revamped our customer service department and also made many other changes company wide. We have made these changes because we felt that we weren't serving the customer as best as we can and that just wasn't sitting well with us. So, now we have customer service people that will follow any issue from beginning to end and make sure that the projects get done on time and the customers are being communicated with. It is unacceptable the way that you were treated and I assure you that if you chose to do business with us again you would have a much better experience. If you would like any further information or any other concerns please email me, Jeremy Sawyer, at [email protected]. I look forward to receiving any input that could help us to better serve you and any other customers or potential customers and the communities that we are involved in. Thank you for your time and your honesty in your review, your words are very valuable to us and will be used to make us a better company, thank you very much member. I hope you have a great day. Sincerely, Jeremy Sawyer Quality First Home Improvement Inc."
John R.
Jan 2011
They had offices in different cities. They were good and I was happy with the finished project. It did not leak. They did a good job which was what I was looking for. They were responsive. I would recommend them to the other members and would use them for some work if needed.
Dave G.
Jul 2010
The crew that came out was just absolutely excellent. I couldn't ask for better help or service. They stayed late, to get as much work done as possible. I was happy with their quality of work. I was also happy with their interaction with me. I wasn't happy with their project coordinator, who didn't talk to me at the beginning of the job, and who took a while to show up. They weren't able to get the roof cover on before the rain started, which I think is the project coordinator's fault.
Licensing
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FAQ
Quality First Home Improvement, Inc. is currently rated 4.2 overall out of 5.
Quality First Home Improvement, Inc. accepts the following forms of payment: CreditCard
No, Quality First Home Improvement, Inc. does not offer free project estimates.
No, Quality First Home Improvement, Inc. does not offer eco-friendly accreditations.
No, Quality First Home Improvement, Inc. does not offer a senior discount.
No, Quality First Home Improvement, Inc. does not offer emergency services.
No, Quality First Home Improvement, Inc. does not offer warranties.