Quality First Home Improvement, Inc.
About us
Quality First Home Improvement, Inc. offers expert home improvement services across Northern California and Reno, specializing in roofing, solar systems, doors, windows, patio covers, exterior coatings, and more. As a Diamond Certified company and a BBB A+ Accredited Business, we maintain the highest standards of quality and customer satisfaction. As a GAF Master Elite Roofing Contractor, we've received prestigious honors such as the Master Elite Excellence Triple Award and the 3-Star President's Club Award. We aim to be your trusted Contractor for Life, delivering reliable, expert services and lasting solutions for all your home improvement needs.
Business highlights
Services we offer
Apollo Opening Roof System, Bathroom Remodels, Concrete, CoolWall, Crane Siding, Decra Roof, Doors, Duralum, Energystar, Enphase Energy, EnviroFirst, Exterior Coating, Exterior Paint, Fencing, GAF Lifetime Warranty Roofing, Gerard Metal Roofing, Gutters, HVAC, Insulation, James Hardie, Kitchen Renovations, Patio Covers, Plygem, Quikcase Windows, ReflecTec, Roofing, Siding, Skylights, Solar, Solar Electricity, Stamped Concrete, Sun Room Enclosures, Tempstar, Windows
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 56% | ||
| 22% | ||
| 11% | ||
| 6% | ||
| 6% |
They've been responsive to questions and requests.
I would certainly use them again, and my experience was great.
of course, we got one call per month asking about more work. Every time, we would tell the sales guy hey, you aren't even done with the job yet! If you get someone to call me back about finishing, we might consider more work. no call.
I ended up sealing the concrete myself. Seemed easier than getting them to come out.
This is a job-shoppy place, sure they do a lot of stuff, but I got the feeling they were just farming out the work to whoever.
Sales is super pesky...the phone calls never ceased, even when we said look, stop calling us, we aren't doing more work with you b/c of the lack of finishing the prev. job.
So in summary....concrete work was satisfactory, work crew OK. Sales super smarmy. So not an awful experience, but also we probably wouldn't have them perform additional work since there's bound to be some other firm out there that will do the same work for same $ without hounding us for months and months about more work.
My new roof was completed the following day, the crew were very professional and courteous. I had the boss's number and was able to call him with any questions that I had. Overall this was a very positive experience. So much so that I've already scheduled the same company to install a new patio cover.
The roofing crew was fast and efficient - 3 days start to finish. They did a terrific job and the roof looks great! There was one small accident which caused some damage to my ceiling but they immediately took responsiblity and got it fixed.
The solar crew also did a great job - very quick and efficient. There was one error made in the design, regarding the placement of the panels. Once again, Quality First did not balk at taking responsiblity and promptly got the problem fixed.
All in all, this is definitely one of the most professional, 'together' contractors I've ever worked with, anywhere in the US.
"Hello Member, I would like to apologize to you for the experience that you had with our company. I'm sorry that there seem to have been some communication issues on our part. We have completely revamped our customer service department and also made many other changes company wide. We have made these changes because we felt that we weren't serving the customer as best as we can and that just wasn't sitting well with us. So, now we have customer service people that will follow any issue from beginning to end and make sure that the projects get done on time and the customers are being communicated with. It is unacceptable the way that you were treated and I assure you that if you chose to do business with us again you would have a much better experience. If you would like any further information or any other concerns please email me, Jeremy Sawyer, at [email protected]. I look forward to receiving any input that could help us to better serve you and any other customers or potential customers and the communities that we are involved in. Thank you for your time and your honesty in your review, your words are very valuable to us and will be used to make us a better company, thank you very much member. I hope you have a great day. Sincerely, Jeremy Sawyer Quality First Home Improvement Inc."
Licensing
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