MightyMite Termite Services

Questionable. It's suspicious that the termites came back in the same area.

We were happy with their services, Pricing is fair, quality of work is good. Responsiveness was good, technicians were pretty much on time and very professional.

The service was fabulous, very thorough, on time, very courteous, and efficient on how they work. They also assured me that the termites are gone. They also did some pest control service for me.

Signed up for a 5 year inspection and treatment contract, The service was good, came in and did an extensive treatment, but after 2 weeks, i found another area that has been infested by termites, and so I called them again to get another termite service and they came and provided additional treatment. The second appointment took about a week to get the schedule and could have been better if you could get a quicker response especially when you signed a 5 year contract. But I am pretty happy with their customer service.

They were very helpful. I found them very cooperative. They gave me alternatives and I was very pleased. I will recommend and intend to use them, again.

They were professional and pleasant to work with at all stages and kept up good communication throughout the whole process. They performed a multitude of tasks within a 4 hour window. We would have no problem hiring them again. The price seemed a little high but not only are you paying for the treatment service but you also get a 5 year contract where they will perform annual inspections and spot treatments as necessary. We felt that it was a good investment to protect our home.

The entire Mighty Mite experience - from free inspection to treatment - was great. Knowledgeable, honest, punctual, professional folks who explained the process well unlike another company who diagnosed boring beetle infestation in the crawlspace (either fraudulently or due to incompetence). The inspection was thorough and they provided a detailed report which covered not only termite infestation but also potential pest/vermin problems (eg water leak in pipe, vines on the wall, clogged gutter, etc). We opted for Termidor and Bora-care local treatments without the need for tenting. Only time will tell if the treatments worked. Anyway, being in California, opportunistic dry wood termites are prevalent and since we took the 5-year warranty, we'll be covered and have a continued peace of mind for that duration. The entire crew - Jamison (inspector), Richard and Sean (treatment specialists) - rock!

They're service was great, very painless. We just had it done so we'll have to wait and see if it was successful.

COMPLAINT SUMMARY AND WARNING: While performing a termite treatment at our home, an employee of MightyMite Termite Services apparently stole my wife’s platinum wedding ring and a pair of Mikimoto pearl ear studs from our bathroom while he was using the facility. These valuables were in a small, foldable basket in the top drawer of the bathroom cabinet before he used the toilet, but my wife discovered that the basket and the valuables were missing when she checked about thirty minutes after he used the toilet. We can only conclude that the employee stole them. The owner of MightyMite Termite Services has refused to admit that his employee stole these valuables and has refused to compensate us for the loss. WARNING: Do not engage this firm! Their employees may steal from you, and the owner will not take responsibility. See details below. DETAILS: Two employees of MightyMite Termite Services arrived at our home around 12:15 p.m. on Tuesday, May 1, 2018, for a scheduled termite treatment. Some time after arrival, one of the employees asked to use the toilet. My wife showed him the way to the toilet, entering ahead of him to tidy up the room and to retrieve some valuables from a small, foldable basket in the top drawer of the bathroom cabinet. The valuables in the top drawer were a costly wrist watch, a pair of Mikimoto pearl ear studs, and my wife’s wedding ring. My wife retrieved the watch but left the pearl ear studs and her wedding ring in the basket in the top drawer of the bathroom cabinet. The worker was behind my wife and saw her remove her watch and saw that the ear studs and the wedding ring remained in the drawer. The worker took a lot of time to use the toilet. While he was using it, we could hear the fan operating in the toilet. He may have turned on the fan by mistake, but in any event the sound of the fan could have masked his opening drawers in the cabinet in search of valuables. The toilet is located above the level of the kitchen in our split-level house, and my wife, who was in the kitchen, could hear the worker walking around in the area of the drawers in the toilet. About thirty minutes after the worker had finished using the toilet, my wife checked the top drawer in the toilet. She found the ear studs and her wedding ring missing, as well as the basket that contained them. We asked the worker about the valuables. He denied taking them and offered to be searched by us. We declined to search him. Our next step was to contact the San Mateo County Sheriff’s office. That office dispatched a deputy, who searched the employee but found nothing. The fact that the search of the employee found nothing does not exculpate the employee. Part of the termite treatment involved trenching around the foundation of our house to apply chemicals and then closing the trench. The employee could have buried the valuables in the trench. Or he could have thrown them into the high grass in our yard. After the deputy left, the workers from MightyMite Termite Services departed, without finishing the termite treatment. We also called the office of MightyMite Termite Services, asking to talk with the owner. We could only talk with two of his subordinates. We could hear a man’s voice in the background, giving directions to the subordinates as they talked with us. We presume that this voice belonged to the owner. This individual did not make himself available to talk with us. As we reflect on these events, we can find only one explanation for the disappearance of my wife’s wedding ring and the pearl ear studs: the worker stole them. They were in the drawer before the worker used the toilet, but my wife found them missing about thirty minutes after the employee used the toilet. No other person used the toilet during that time. Despite the serious nature of what happened when the crew of MightyMite Termite Services visited our home on May 1, we heard nothing from the firm on Wednesday or Thursday, May 2 and 3. Finally, we called MightyMite on Friday, May 4, and talked with Samuel Becker, President and CEO. We explained what happened and asked Mr. Becker what he proposed to do to make us whole. We estimated the value of the stolen goods at $2,000 and asked Mr. Becker to reimburse us in that amount. He was reluctant to do so, maintaining that reimbursement would be admitting the guilt of his employee, whom he has known for three years and whom he trusts. Mr. Becker also mentioned that customers sometimes try to get money from contractors by alleging theft. We replied that we are not seeking the money for financial reasons, but rather on principle. We reiterated that we cannot conceive of any other explanation for the disappearance of the valuables other than theft by the employee. Mr. Becker said that he would talk with the employee again and would look at the police report that we filed. He promised to call us again on Wednesday, May 9, 2018. The discussion on May 9 was similar to the one on May 4, with Mr. Becker expressing unwillingness to make us whole. He promised to look into how the Diamond Certification of his business might help in making us whole, and he promised to call us on Thursday, May 10. In the May 10 call he maintained that the Diamond Certification would provide no relief in this case. After this unsatisfactory call, we resolved to file complaints against Mighty Mite with American Ratings Corporation, the Better Business Bureau, Angie’s List, etc. Mr. Becker and Mighty Mite Termite Services have demonstrated no willingness to make the customer whole after the theft perpetrated by their employee. We reiterate our WARNING: Do not engage this firm! Their employees may steal from you, and the owner will not take responsibility.

Inspector arrived on time, walked around, seemed like he wasn't doing much but found other areas besides the area we knew had termites and he showed me how to check for signs. He wrote up options for treatment and preventative treatments and other options...we choose what we wanted, no hard sell. They scheduled time to treat, again arrived on time, treated locally instead of tenting. It has been a year and no new signs of termites.

The inspector was thorough, but the service itself appeared to be very expensive for the short amount of time it took. When I asked a question, one employee clearly did not know the answer but started making up statements. Later his college, who decided to not BS me, actually gave me the truth. I was not sure I could trust their information after that.

MM located the termite infestation and got rid of the bugs by drilling small holes, scoping the space in the walls to confirm, and then injecting a foam that kills the termites over time while they spread it to all other colonies. The place was neat afterwards, no toxic fumes, etc. and the holes were inconspicuously filled. So I was quite happy... Cost $2 K with guarantees out to 5 years. Only 3 months have gone by but I don't think ill see those termites again.

Went very well. Prompt, neat enough though could have cleaned up a bit more after themselves but did the basic cleaning. Great about listening to our needs for less toxic treatment near fruit trees and doing so in a number of places, which must have made it a pain to do the chemical applications.

Fine - only tiny complaint is that they drilled where previous holes had been drilled in concrete and filled smoothly and they didn't fill in as neatly as previous company

The entire process was very professional,. They came on time, did a very thorough job with the inspection and the treatment, and even injected foam into infested ceiling area. Will hire again.

Quick service and scheduling. Was willing to price match competitor for comparable service. Wanted the price match as the inspector was much more thorough and detailed in his inspection than the other company.

Very well. Good explanation and follow through, and the cats and I stayed in the house with no problems.

Treatment was injected into walls and under house in bedroom area. Above kitchen walls in attic also needed treatment. Workers knowledgeable, nice, covered areas before they walked and clean up was perfect as they found it. I will use them again!

Very pleased with his proposed solutions.

The first time we used them service was very good so we signed a contract. They've now come back three times and I am not satisfied, I still see spiders. I don't think they are doing the treatment they way they are supposed to. I would tell others they are good at the beginning but the follow up after isnt good. That's just for me I cant speak for others. I think their follow up can be better.

MightyMite was on time and as thorough as could be. Sent out report promptly. Some places in my home were inaccessable. I have a HOA so they required me to use a different vendor. Would have selected this vendor.

I should have known...no respomse for over a week to my Angie's list message. However a friend said they were "cheap". Guess I got what a paid for. Had to fight for a refund so I can go elsewhere.

They were very prompt in our request to schedule an inspection and also highly responsive to perform work the next day. We're very satisfied with their excellent service.

The inspector found no termite evidence. He reccomended to put a chemical around the property which is guaranteed for 2 years. I will have follow up in 2 years. The guys that came out were great. They did an outstanding job. They were fast curtious and neat.

I got bids from 3 different termite companies. Mighty Mite by far knew more than the other companies, found more areas of infestation, showed me the areas as well as showed me the difference between a type of beetle infestation I had (they also eat your wood) and a termite infestation. They explained the difference and were thorough when going over the products they would use to eradicate them. They had 3 employees on the job. It was taking a little longer than they anticipated so they called one more exterminator out to the job. They stated and finished as scheduled. They were all very professional and clean, wore shoe booties when in the house and did a great job cleaning up after themselves. I would definitely hire them again. MightyMite saved me money too. Their bid was a little higher than one of their competitors so they adjusted for that then they told me about joining Angie's List which give me discount. Good complany.