Jon R Crase Construction

"I WOULD LIKE TO START OFF WITH I CERTAINLY DID NOT EXPECT A LETTER LIKE THIS AFTER THE ASSISTANCE THAT THE HOMEOWNER WAS GIVEN. THIS WAS AN INSURANCE LOSS THAT WE WERE CALLED OUT TO FOR A WATER HEATER THAT HAD FALLEN THROUGH THE FLOOR OF HER MODULAR HOME. THE INSURANCE PAID FOR MUCH MORE THAN THEY SHOULD HAVE, AND I SUGGESTED MANY CHANGES FOR HER TO BENEFIT FROM THE LOSS. WE DID NOT REPLACE THE LAUNDRY ROOM FLOOR THAT SHE HAD DONE BY A NON-LICENSED COMPANY. INSTEAD, WE UPGRADED HER MASTER BATHROOM AND OTHER AREAS OF HER HOME. 1) THERE WAS NO DAMAGE TO THE BATHROOM WALL FROM THE LOSS; THE PANELING WAS REMOVED BECAUSE OF THE NEW SHOWER AND SEAT THAT REPLACED A BATHTUB THAT SHE NEVER USED. THE ORIGINAL SHOWER AREA WAS USED FOR A NEW CLOSET THAT SHE NEEDED. THE BATHROOM WALLS WERE FLOATED BECAUSE SHE WANTED THE PANELING TRIM REMOVED. 2) THE BATHROOM VANITY WAS INSTALLED TO THE EXISTING WALLS (NOT SQUARE TO THE FLOOR THAT SHE HAD DONE BY OTHERS). WE SHIFTED THE VANITY TO HER LIKING, ALTHOUGH NOT CORRECT DUE TO OUT OF SQUARE FLOOR. 3) THE SHOWER PAN IS NOT PERFECT BECAUSE THE MODULAR HOME IS NOT LEVEL; IT IS OUT 3/16 OF AN INCH IN ONE CORNER. THE OWNER TRIED TO TELL ME THAT IT HELD WATER WHEN SHE SHOWERED. I TESTED THE SHOWER WHILE SHE WAS STANDING THERE; IT NEVER EXCEEDED 1/4 OF AN INCH. WE ARE NOT BEGINNERS - (30) YEARS TO BE EXACT. MY STAFF WORKS VERY HARD AT PLEASING OUR CUSTOMERS. I WOULD NOT BE AS SUCCESSFUL AS WE ARE IF WE TREATED CUSTOMERS LIKE THE MEMBER SAYS WE DO."

"I GUESS THERE ARE REALLY TWO SIDES TO EVERY STORY, AND ANGIE'S LIST IS WHERE YOU CAN POST YOUR SIDE OF THE STORY. IT REALLY FRUSTRATES ME TO HAVE TO DEFEND MYSELF AND MY COMPANY OF (30) YEARS. PEOPLE LIKE THIS MEMBER ARE NEVER HAPPY AND NEVER GET THE THINGS THEY WANT FOR THE PRICE THEY WANT TO PAY. THIS IS VERY EVIDENT, AND BECAUSE OF ANGIE'S LIST YOU CAN SEE HIS COMPLAINTS ARE THE SAME FOR EVERYONE. 1) HE FOUGHT THE INSURANCE COMPANY FOR NEW CABINETS KNOWING THAT I COULD REPAIR THEM. WE REPAIRED AND THE MEMBER COLLECTED THOUSANDS. 2) INSURANCE PAID FOR LESS THAN OUR ESTIMATE. WE TOLD THE MEMBER WE WOULD MAKE IT LOOK RIGHT WITH A DISCOUNT. AGAIN, HE BENEFITED. 3) COST WAS LOWER THAT THE ORIGINAL EST. AND WE ARE STILL NOT PAID ALMOST 10 THOUSAND DOLLARS! 4) HOW DOES THE VALUE OF THE WORK COMPARE TO THE PRICE? HE RECEIVED A HIGH QUALITY OF WORK AT A DISCOUNT! 5) HOW FAR IN ADVANCE BEFORE THE WORK COULD START? THE MEMBER BATTLED WITH THE INSURANCE TO GET WHAT HE WANTED AND THEN CONTRACTED WITH US. THIS WENT ON FOR ALMOST A YEAR WHILE THEY PAID HIS EXPENSES. BEING DISHONEST IS THE OTHER SIDE OF THE STORY. HAVING YOUR INSURANCE PAY FOR WHAT IS NOT ACCURATE, STAND YOUR GROUND FOR MONTHS SO THAT IT WILL BE CHEAPER IF THEY PAY YOU. THEN, ONCE YOU HAVE GOTTEN YOUR WAY WITH THEM, WORK ON YOUR CONTRACTOR THAT HAS BATTLED ON YOUR BEHALF. THE MEMBER MANIPULATED EVERYONE AND GOT HIS WAY WITH ALL, EVEN WITH HIS FINAL PAYMENT THAT HE IS DISPUTING."