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ClickAway Computer + Phone + Network Repair
Telephone System Service, Computer Network or Wiring Install or Repair, Smart Home System Install or Service,
About us
On Angie's List since 2012, ClickAway provides computer, phone and network repair and installation services. Additional services include data recovery, virus removal, computer upgrades, smart home & security device set up and small business IT managed services. We offer free diagnostics, same day, in-store & on-sites services. We beat or match lowest prices. Certified technicians since 2002. Trusted by 750,000 customers.
Business highlights
Emergency services offered
23 years of experience
Services we offer
Desktop computers PC, IT & email solutions, app development, cabling and more., data recovery and data backup, macintosh repair, network consulting & design, network maintenance packages, network security, networking products, phone and tablet repair, remote access/VPN network administration, server installation & configuration, server upgrades & migration, smart home device setup, training on hardware & software, user/client setup
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.668 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 9% | ||
| 1% | ||
| 3% | ||
| 4% |
Showing 1-25 of 68 reviews
NAGA P.
Mar 2024
It's not Clickaway...it's just "****away" ...I spent $300 for $225 laptop..I am really **** *** here trusting this mother ******* 50 yrs old family business...I gave my laptop to a ******* son of a ***** called Erik for screen repair and SSD and this ******* literally broke my laptop and installed SSD and it's not working like SSD and super slow. This ******* and there is one Super ******* Thomas Sutherland, said "my laptop got fixed". Now my laptop got broken, can't close it, **** slow, and they ****** up battery too. "They simply say SSD don't work cos it's old laptop..so they don't know before they install cos they put each others disks in their mouths..."...so they can't speak..Erik ******* forcing me to buy another defective laptop...this is how family business works..good tactics!!!!! Pls go to UBREAK WE FIX ...and ask for Brian..the best..just show it to him...there ends mattr....Brand is always Brand..."******** always ******** "
Anita L.
Jan 2020
Upgraded, added automatic external drive and automatic back up. It took less than a day.
Mahtab B.
Oct 2018
Fair price / Best service / Great comminaction
Response from ClickAway Computer + Phone + Network Repair
"Thank you so much for this great review. We are so happy to hear that our computer repair services were performed well and that communication was great. We will pass on your review to all our staff. Please stop in or call should you have any questions about your devices. We also now perform in home smart gadget set up and installation. Thank you again for your business."
Steve B.
Oct 2018
Excellent service and responsiveness
Response from ClickAway Computer + Phone + Network Repair
"Thank you so much for reviewing ClickAway on Angie's List. We are so happy to hear that our network services were performed well and that communication was great. We are constantly trying to improve all our services and reviews like yours help us to know we are on the right track. Please stop in or call should you have any questions about your network or electronic devices. Thank you again for your review and for your continued business."
Anne P.
Jun 2017
He is so prompt and dedicated and very knowledgeable and also he is a nice guy.
Michael S.
Dec 2016
Good. Need a system to cover clients work when an assigned employee to do that work is out ill. Otherwise, excellent and thank you. Highly recommend Click Away for your computer and cell phone needs and service.
Robert P.
Nov 2016
excellent!
Response from ClickAway Computer + Phone + Network Repair
"Thank you so much for giving ClickAway Campbell an A review on Angie's List. We really appreciate it. We work hard to ensure 100% customer satisfaction and reviews like yours let us know we are on the right track. We will share your comments with all our staff. Please stop in any time you have questions about your phone, plan, laptop or any other technology device. We'd be happy to take a look. Also keep an eye out for our holiday sales on new products. We offer the lowest prices guaranteed. Thanks again for the review and for your business."
James Q.
Jul 2016
Good product and service, Harold Suu was very knowledgeable and set up my new computer quickly. I highly recommend ClickAway.
Ryan K.
Jun 2016
It went wonderfully. The technician diagnosed the laptop quickly and definitively, and fixed it within 24 hours. He also used some spare laptop screws to replace some missing screws on our laptop free of charge.
Wendie R.
Jul 2015
unknown
Response from ClickAway Computer + Phone + Network Repair
"On behalf of ClickAway, I would like to thank you for taking the time to post your experience on Angie's List. It really means a lot to us. We work hard to ensure complete customer satisfaction each and every time. Please stop in any time you have questions about your computer or to ask about new mobile phones on the market. We are a full service Verizon store at this location too. See our weekly specials on our website - clickaway.com. Thank you again for your kind words and for your business. Lani Sutherland ClickAway Marketing"
LAWRENCE W.
May 2015
I asked them to repair my Dell desktop computer. Diego made a house call & said the machine's hard disc had failed and would need replacement at the shop. He promised to call back with details of cost and to have machine back within 24 hours. No such luck and I never received a call back from him. After daily calls from me & new promises made by ClickAway and totally ignored by them, and 10 more days, ClickAway reported that they could not move data from old drive to new one. I brought a complete backup I had on a portable hard drive and they said all was fixed. However later I found that file structure had been altered, most files had not been moved, many had been duplicated. It took me 2 weeks to restore data and clean up duplicates. But computer still had problem, it "froze" would not respond to mouse or keyboard on occasion and connections to wireless printer and separate wired printer no longer worked. New USB hub was powered but does not recognize plugged in devices. I called yesterday and was assured that tech would be at my home at 11 am to fix USB issue but no none came and no one called to explain that they would not show. Late yesterday evening after I emailed main office I was messaged about some one calling me today.
Jack C.
Mar 2015
unknown
Augusta W.
Mar 2015
Click-Away I have been a Click-Away customer for several years. A satisfied customer -- until recently. I had some work done on my HP laptop and discovered, after the fact, that I had been charged full price when there was a special being offered. I was not informed of the special price and signed the contract. Legally I was told I had signed my name on the paper and that was that! I asked the store manager if that was the way Click-Away treats all its customers and was told to take it up with management because there was nothing HE could do.. So that's exactly what I did. When I explained the issue in person to a corporate officer, he agreed that what happened was wrong and had a check cut for the difference in price. Once again I was a happy Click-Away customer. In the meanwhile I discovered that my security software was no longer working properly after the the above work had been performed. I will not go into details here but after explaining the situation to a corporate officer (a different one this time), he resolved the issue to my total satisfaction. Bottom line: I remain a happy Click-Away customer and will continue going to them for all my computer related needs. (I just won't go back to the store where I encountered the issues cited above.) Click-Away wants happy customers, customers that keep coming back. I am one of those.
Lawrence F.
Jan 2014
Solved my problem within one hour.
Response from ClickAway Computer + Phone + Network Repair
"Dear Member, On behalf of ClickAway, I want to thank you for posting your positive Angie's List review. We really appreciate it! Our goal is always 100% customer satisfaction and comments like yours help us know we are doing things right. We hope you don't need us for repair work any time soon but please keep us in mind should you need new equipment. We match Apple store prices and beat most PC prices! We also sell Verizon plan cell phones of all types. Thank you again for your kind remarks and for your business. Lani Sutherland ClickAway Marketing"
T J.
May 2013
Everything went great. Like many people I did not have a current backup of my data files for my PC when the HDD went bad. Clickaway was able to recover nearly 100% of my data files. The work was done quickly and I was back up and running in less than a week. The staff were professional and personable. I was very positively impressed and have already directed friends to them for other PC issues. I can't recommend them highly enough.
Response from ClickAway Computer + Phone + Network Repair
"[member name removed], Thank you so much for posting your positive Angie's List review. We really appreciate it. We do our best to staff every ClickAway location with knowledgeable technicians that handle the repair and new purchase transactions efficiently and accurately. We are especially delighted to learn that this was your first visit to ClickAway. We hope you don't need to visit us any time soon for repairs but do keep us in mind if you need new equipment and accessories. We offer the same prices as the Apple store and match or beat PC prices. We also repair cell phones and sell all brands of mobile devices through our sister company ClickAway Mobile, clickawaymobile.com. Thank you again for your kind remarks and for your business. Lani Sutherland ClickAway Marketing"
Kara Y.
Feb 2013
We were having problems with the screen on our laptop. The screen is blinking out white quite a bit. I took our laptop into ClickAway's location in Campbell. The workers were professional in taking the laptop and explaining what they were going to do. They were going to do a free diagnostic service on the computer to see what was wrong. They said they would call later that day with the diagnosis. I ended up calling them back that night since I hadn't heard from them. They said the problem was the screen itself and they recommended replacing it, which we did. Ipicked up the computer the next day and everything seemed fine.
However, about a week later our screen problem returned. I took the laptop back in and they said the case just wasn't closed correctly. At the store, again the problem seemed fixed. As soon as I got the computer home, the problem was right back. I think it is just time for a new computer for us.
Their customer service was great and they did try to work with me to correct the problem again. However, I did spend money and my problem wasn't fixed. I think I would try another computer repair place next time just to see if I have better luck.
However, about a week later our screen problem returned. I took the laptop back in and they said the case just wasn't closed correctly. At the store, again the problem seemed fixed. As soon as I got the computer home, the problem was right back. I think it is just time for a new computer for us.
Their customer service was great and they did try to work with me to correct the problem again. However, I did spend money and my problem wasn't fixed. I think I would try another computer repair place next time just to see if I have better luck.
Michael S.
Dec 2012
unknown
Victor M.
Nov 2012
After some delays, Paul gave me information which essentially solved the problem.
Response from ClickAway Computer + Phone + Network Repair
"Dear Member, On behalf of ClickAway, I'd like to thank you for taking the time to post your positive Angie's List review - we really appreciate it! We do our best to staff every ClickAway location with knowledgeable, friendly Techs that handle the repair process quickly and economically. We welcome any input to help us further speed up the repair processes. We hope you don't need to visit us any time soon for repairs, but do keep us in mind should you need new equipment. We offer the same prices on computers as the Apple Store! and match or beat PC prices. We also sell and repair cell phones and tablets. Thank you again for your kind remarks and for your business! Lani Sutherland ClickAway Marketing"
Laura R.
Nov 2012
excellent service. If I needed service in the future I would definitely use them again.
Response from ClickAway Computer + Phone + Network Repair
"Dear Member, On behalf of ClickAway, I'd like to thank you for taking the time to post your positive Angie's List review. Our goal is 100% customer satisfaction and reviews like yours tell us we are doing things right. I was especially pleased to hear that we handled that nasty virus so quickly. We hope you don't need to visit us any time soon for repairs, but do keep us in mind should you need new equipment. We offer the same prices on computers as the Apple Store! and match or beat PC prices. We also sell and repair cell phones and tablets. Thank you again for your kind remarks and for your business! Lani Sutherland ClickAway Marketing"
KATHRYN R.
Nov 2012
They were a local company. I felt that they were extremely trustworthy. They were very responsible and responsive. I would use them again and have already recommended them to others.
Response from ClickAway Computer + Phone + Network Repair
"Dear Member, On behalf of ClickAway, I'd like to thank you for taking the time to post your positive Angie's List review - we really appreciate it! We do our best to staff every ClickAway location with knowledgeable, friendly Techs that handle the repair process quickly and economically. We hope you don't need to visit us any time soon for repairs, but do keep us in mind should you need new equipment. We offer the same prices on computers as the Apple Store! and match or beat PC prices. We also sell and repair cell phones and tablets. Thank you again for your kind remarks and for your business! Lani Sutherland ClickAway Marketing"
Ryan N.
Aug 2012
I brought in my laptop which had a screen which would not turn on. I thought perhaps a cable was loose. The next day they determined that the screen itself was burnt out, advised me the cost of replacing it would not be worth it, and didn't charge me a cent for the diagnosis.
R B.
Jun 2012
Great service! Took my old Dell desktop in after a "blue screen of death" type crash. Michael identified the problem quickly, backed up my data to an external drive, and refurbished the computer for classroom use (as I am a high school teacher).
While at the store, I noticed a flyer for cell phone repair. My wife's iPhone had been run over by one or more cars and the screen had beed smashed. They fixed it up good as new!
While at the store, I noticed a flyer for cell phone repair. My wife's iPhone had been run over by one or more cars and the screen had beed smashed. They fixed it up good as new!
Response from ClickAway Computer + Phone + Network Repair
"On behalf of ClickAway, I'd like to thank you for your patronage and feedback on Angie's List. We strive for 100% satisfaction and your comments help validate that we are doing things right. Michael is a wonderful technician and we are proud to have him on our team. Please let us know if we can be of help in the future. We have some great deals on tablets, they make great grad gifts too. Thank you again for your kind words and for your business!"
Dennis D.
May 2012
The display screen portion of my Dell XPS1710 had broken off from the unit and the screen display was separating from the frame.I've had this Dell for a few years so I thought of just discarding the whole thing. I contacted Clickaway's Sunnyvale location with my expectation that this was beyond repair short of ordering expensive replacement parts. Clayton, was very knowledgeable about the computer and issues involved. I left the item at the store and was called a few hours later that Clayton had found a way to salvage it.I was amazed that this was fixed so quickly & expertly. Very satisfied with the results. I would definitely use this company again for any of my computer repair needs.
Response from ClickAway Computer + Phone + Network Repair
"Thank you Member for giving us feedback via Angie's List. Customer service is our number one priority and we're happy to know we did right by you and got your computer back up and running. Your comments are invaluable and we appreciate your taking the time to add them. Please don't hesitate to give us a call in the future should you need items repaired or new computer equipment. We also repair tablets and cell phones. Thank you again for your patronage."
LEE H.
May 2012
I took my cpu with a new disk drive into the store. Tyler and Harry installed the new operating system, loaded the necessary software, and installed new virus protection. When it was ready I took in my printer which they fixed and checked it out with the cpu.
They were timely and helpful with fulfilling my needs in order have the system in running order.I would certainly use them again for technical assistance.
They were timely and helpful with fulfilling my needs in order have the system in running order.I would certainly use them again for technical assistance.
Response from ClickAway Computer + Phone + Network Repair
"On behalf of ClickAway, I'd like to thank you for your patronage and feedback on Angie's List. We strive for 100% satisfaction and your comments help validate that we are doing things right. Please let us know if we can be of help in the future. We also service tablets and cell phones. Thank you again for your kind words and for your business!"
Peter L.
Feb 2012
Very well
Response from ClickAway Computer + Phone + Network Repair
"Dear Member, my name is Laura Kavinsky and I am the Marketing Director here at ClickAway. On behalf of the company, I'd like to thank you for taking the time to post your positive Yelp review - we really appreciate it! It looks like Tom at our Campbell location took care of you - he is a great guy and a wonderful technician, and we are proud to have him as a member of our team. We hope you don't need to visit us any time soon, but when you do need computer help, we look forward to serving you again. Thank you for your business! -Laura p.s. just in case you or a friend ever need it - we repair cell phones, too!"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
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FAQ
ClickAway Computer + Phone + Network Repair is currently rated 4.6 overall out of 5.
ClickAway Computer + Phone + Network Repair accepts the following forms of payment: CreditCard
Yes, ClickAway Computer + Phone + Network Repair offers free project estimates.
No, ClickAway Computer + Phone + Network Repair does not offer eco-friendly accreditations.
No, ClickAway Computer + Phone + Network Repair does not offer a senior discount.
Yes, ClickAway Computer + Phone + Network Repair offers emergency services.
No, ClickAway Computer + Phone + Network Repair does not offer warranties.