"Good morning [Member Name Removed], This is Andrew with Above All. I just saw your review and after looking through our records and checking with our estimators we can't seem to find any correspondence with you. I apologize that no one got back to you, but it seems like it wasn't from our company. If you could, please let me know if you still need assistance and I will personally come out and take a look at the roof. Again, I apologize for any inconvenience this may have caused and we are willing to help in any way possible. Thank you."

"Good morning [Member Name Removed], This is Andrew with Above All Roofing Solutions. I was wondering who it was that came out and did the estimate? The only correspondence that we have with you is from March of 2015 when you purchased a roof inspection and maintenance package, and then again in April of 2015 when we provided you with a quote for a composition re-roof. I have searched through our Angie's List Message inbox, our estimate request inbox, as well as our voicemail and phone call logs with our admins, and we have no record of you contacting us since then. I am hoping you can let me know who the estimator was that came to your home so that I can resolve this issue and get you the quote you requested. At a minimum, I can find out what happened. So if you could, please let me know who your estimator was when you have a chance, and I can work to resolve this for you. Thank you! Andrew Sandoval Operations Manager Above All Roofing Solutions 100 Gilman Ave, Suite B Campbell, CA 408-292-4188"

"Good morning [Member Name Removed], I am sorry to hear about your experience regarding the purchase of the $6,800.00 new roof deal through Angie's List. Unfortunately, that deal does come with several restrictions attached to it in order to meet the criteria for a new $6,800.00 roof. While not all of them are specifically lined out in the contract agreement, they do include things such as removing solar panels from the roof, stucco work, etc. Your roof unfortunately did have extras, namely the solar panels as well as the stucco work that would be required to do the job properly. Again, we apologize, but your roof simply did not fit the criteria to qualify for the $6,800.00 deal price. In regards to the lack of communication, we did send you a proposal for the re-roof without the Angie's List price on 12/15/16. Perhaps it went to your spam folder in your email, or you could have confused it with spam mail in your inbox? Also, our estimator had called you to follow up and see if you received the proposal, to which he was told that you had opted to go with a different contractor to do the work. Again, we apologize for any miscommunication that may have occurred, and we hope that you would give us another chance should you find yourself in need of a roofing contractor in the future. Let us make up for this experience by making the next one as smooth and effortless for you as possible! Thank you for giving us the initial opportunity. Respectfully, Andrew Sandoval Above All Roofing Solutions"