When Robert Sr. came out to my home, he was very prompt, courteous and friendly. I felt very comfortable having him come into my home, even though I was alone. I wanted a quote on how much it would cost to make our large shower door on the left side of the shower, glide more easily. Right now, you can hardly move it. Robert was very honest with me about what should have been done when the shower was installed, and what might happen if he were to try and fix it.
I already had a problem with these shower doors after they were first installed. One of the doors exploded on me, and I had glass shards everywhere (not small pieces as you would expect with tempered glass). A different Camarillo glass company had installed these. Robert suggested that I call the original installers to have them come out to fix the problem, because he was concerned that with the narrow width of such a large piece of glass, it could break when he removed it to put on new rollers on the top (what it needs to make it move better). I told him there were uncomfortable feelings about dealing with them again, but he said if his company were to fix the rollers, he was quite concerned that we'd end up having to purchase new glass doors (because they could break). If the original company fixed it, he said they SHOULD replace the glass for free if it breaks. He said All About Glass stands behind every product for the life of the product. Other glass companies should do the same.
Before he left, he told me about a service performed by All About Glass, that I was unaware of, and I think is incredibly kind. His company will come out once a year and move the refrigerator and clean behind it, and go behind your clothes drier and clean out any lint behind it, or trapped inside. He indicated that he does this for senior women or men who are unable to do this themselves. He once had a fire in his home caused by drier lint, and he wants to prevent it from happening to anyone else. He said he knows how difficult it is for older people to do these jobs, and so they have made it a habit to provide the service. I was quite impressed, since this really has nothing to do with glass installation, and everything to do with being a kind neighbor. I asked if I could pay him for coming out, and he declined payment. I definitely will call Robert's company, however, if I do need any glasswork done in the future.
Robert Sr.'s office called me that afternoon (about three hours later) and told me that for them to replace the rollers on both sides of the shower (four rollers on each side) it would be $108. I appreciated knowing his quote, because I did call the original installer to see if they could help me, and I still haven't heard back from them over 24 hours later.
One other thing...Robert asked if I needed any other glass work done. I told him my husband will be moving into a new office suite that is being remodeled, and we want a large mirror in the office that has no windows. He asked for an idea of how I wanted it to look. I showed him a picture of a mirror on the internet. It was only $254 for a large mirror comprised of 25 square pieces of mirror with beveled edges, framed so that each mirror is like a window pane. He was again very honest, and tole me it was a great deal, and that it would cost much more for him to make one for us. I totally appreciate a person like Robert Sr., who is not only kind, but who is so honest! I will definitely hire him to do any glass work in the future!