Rescue Rooter Bay Area North - 8127

Pretty well. I thought it was a little bit high priced and there were attempts to sell me additional services which I don't think I needed.

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Everything worked out fine. They were very expensive. It was an emergency visit.

I called and within 10 minutes I got a call from them (after I set up the initial appt.) to tell me what time I could expect them to arrive. They came in less than an hour and took care of the problem right away. Price wise they are a bit expensive. But if you have an emergency, then it can be worth the price since they get to you right away!

They uncloaked the toilet then checked for other problems. They came up with $700 worth of other problems, which I paid. The toliet gets cloaked again within 2 weeks. They came back and uncloaked the toliet. He then said he needed to look around for other problems. He said that there were no new parts. He then gave me a new estimate for an additional $500. A third guy then came out, this person began shouting at me in my own kitchen. I asked him to leave and the problem has not been resolved.

First, I called Rescue Rooter to find out the cost of snaking the line. I could not find our previous bill, but the guy on the phone was able to look it up and tell us it was about $300. I asked if the price had gone up since then, and he said "very little" - that it should be about the same. So, imagine my shock when the plumber arrives and tells us that it will be over $400!! That is a 33% percent increase! That was a bad start to a ridiculous and frustrating experience. The job, from start to finish, took 3 days (including the guy coming on Easter Sunday), and a total of 12 hours. The first day (Saturday), he took off the toilet - which apparently did not come off "easily", according to the plumber - and snaked the line. That took about an hour and half. After that, he told us that the floor flange that connects the pipe to the floor was damaged, and he could either repair the part for $250, or replace the entire flange for $500. $500!! We went with the repair plan, and then, for the next 4 1/2 hours, he proceeded to try and repair it. He went out at 7:00 at night to get the right parts - which I assumed were at their warehouse. He came back 1 1/2 hours later and worked in the bathroom until 10 that night. He finally said that he didn't have the right part and would have to come back the next day (Easter Sunday). He arrived on Sunday 2 hours later than he said. He had a new part (he told us that he would now have to replace the whole piece, but we would only be charged the repair price.) He worked away in the bathroom for another 2 hours and then told me that it wasn't the right part and he had to go get another one. I told him that if this is such a hard fit, then "bring them all" (thinking that he was going to a warehouse.) While he was gone, I called the company to question what was going on as this experience was making me really nervous. The supervisor called the plumber while I was on the phone and then told me that because it was Easter Sunday, their normal plumbing supply places were closed and it was hard to find parts. And all this time I thought the guy was going to a warehouse! Of course it's hard to find...why didn't the plumber tell me that and just come back on Monday? He snaked the system; our other bathroom worked fine and we certainly would have gotten along until Monday. I told the supervisor that I was very concerned about this plumber's ability to fix this problem...truth is, I actually wasn't sure he didn't create himself by taking the toilet off wrong or something. The plumber came back, got his tools, and said he'd be back the next morning. The next day - Monday - a new plumber shows up in the late afternoon. This guy was very nice (as was the other - just not good at communicating), but again, he had to measure everything and go out ONCE AGAIN to buy the right part. But he did finish the job in a couple of hours. Finally! Needless to say, I will NEVER use Rescue Rooter again.

Fair.