Rainbow Veterinary Hospital

I have been visiting for about 7-8 years. I have been very pleased with their services. The staff is very courteous. They are very conveniently located. I have had no problem scheduling with them when I need to get in.

I have been visiting for about 3 years. They make is very easy to schedule when you need to get in. They are very accommodating and great at following up after your visit. They will email me to let me know when the cat is due for a checkup. The staff and vet do a terrific job. They are great with the animals and their owners. The pricing is high but they provide a high quality service. I would not hesitate to recommend them to others.

The service went okay. The pricing was very high for what they did. I ended up changing to a different vet because of the cost. I did really like the vet and the staff. They were thorough and were not high pressure. I had no difficulty scheduling the appointment for when I needed to get in.

It was my first time visiting. They provided a great service and comforted the dog. The vet was good. The office was well kept and quite pleasant. The staff was very friendly. I did not have any problem getting in to see the vet.

I have been going to this vet a few times over the past couple years. The facility is clean and the staff is very knowledgeable. The pricing is high but the quality of service is worth it. I have not had an issue scheduling an appointment when I need to.

I had used the vet for about 7 years. The staff is very kind and polite. They are also friendly and caring. You can tell their customers were very happy with their service. I believe they change ownership a lot and their pricing has gone up over the years. They did seem to be profit driven. I never had a problem with scheduling when I did have to visit. We did have to wait to be seen a for a bit at times.

I have going to this vet for about 15-20 years. The vet here now has not been with the practice for too long. The staff is very honest and down to earth. They are happy to answer all of my questions and are great at following through. Shawnie, the office and lab assistant, has been at the vet for a long time. Everyone is very caring and I have no complaints about their service. I have had no issues with scheduling when I need to visit. They are very flexible with my schedule. I have recommended them to several others. I have moved and still travel to see them.

They are super helpful and friendly. They make the purchase very easy and have great hours. The parking is very easy there. I would definitely take my cat in for veterinary needs if I ever needed to.

The visit went very well. The ears are still healing. I really liked the staff. They were prompt and very clear at explaining everything to me. They were great with my dog and scheduling was easy.

I have been visiting for about 5 years. The staff is very personable and care a lot for the animals. They keep us informed on what is going on while the animals visit. I am not quite sure how personable the vet is and seems to be a little stand off-ish. I took the cat in for boarding once and the cat was pussing while there. They extracted a tooth and did not inform us they were doing so beforehand. I have had no problem scheduling with them.

I have been using the company for at least 8 years. They are are convenient to my home. Shonie, the receptionist, is very relaxed and has a sunny personality. My dog behaves while he visits. My dog does not do the best with strangers but the staff does well with him. The chief vet has been pretty nice to us and the dog has not had any medical problems since going here. I have not had any difficulty scheduling an appointment when I need to visit. They have a lot of brochures available about pet insurance. The facility is very clean. I do not like that I have wait on hold for so long when I call in. They are very good at sending email updates and newsletters. They have great commination skills.

I had visited for about 8 years. At first I liked visiting. A new owner took over and they became very expensive. I felt like they charged too what for what they were offering. When the previous owner was there he ran the office very well. You could tell he loved his work. The new vet seems to not care as much and was very profit driven. The staff was very nice and cordial. They have kept sending me card to follow up but I have since found a different vet.

I ended up missing my appointment. The staff was very friendly and helpful. They made scheduling very easy.

I was very pleased with their service. I was not there for the service and had someone else take the dogs in. My friend told me the staff and vet was very nice. I had no problem scheduling the visit whatsoever.

They are a great vet. The staff is very helpful and positive. It is an excellent place to take your pets and they have a very nice facility. I had no difficulties with scheduling.

Please DO NOT take your pets to this clinic! I had been going to Rainbow Vet for a few years originally when Dr. Weule was the owner and operating vet there. Dr. Weule was excellent, so when he sold his practice I assumed he left his patients in good hands, therefore I continued to take all 6 of my pets there (3 cats 3 dogs). I was horribly mistaken. When Dr. Timothy Metzger took over Rainbow Vet about 6 years ago, he was supposedly in retirement but decided it would be lucrative to buyout the clinic and resume his practice. I didn't know how horrible he really was until my pets started having medical issues. namely my cat, Oscar. Over the years I had brought Oscar to see Dr. Metzger, both for vaccinations and exams, and on a couple occasions specially to report his funny breathing, obsession with drinking water, disorientation at times, extreme weight gain, among other symptoms. Every single visit I had with Metzger relating to Oscar I would stress the concern I had for these things, especially the weird heavy breathing, but Metzger brushed them off with barely any exam, outside of a brief listen to his chest with a stethoscope, and he continually concluded it was allergies of some sort and said he was fine. A couple years ago he claims he checked his urine after I had pressed again on the fact that oscar was insanely obsessed with drinking water (of course it was a quick in house check of which i didn't know then to actually see the lab results to verify). Metzger just chuckled this off as not a big concern and said his urine was fine. So...what about his breathing? And his seeming disorientation when he would be scared or excited over something? Or what about how tired he seems to be? He was also gaining a ton of weight at the time. Metzger brushed it off as some cats just like to lay around..and will gain weight..and get allergies. This was the drill every time I told him about Oscar symptoms. Until finally, Dec 30, 2013. I took Oscar in for another vet appt because I noticed his breathing had become even more heavy and labored at times...and I'd actually see him wrenching his neck forward as if gasping for air or clearing his throat, I didn't know. He also had suddenly lost a couple pounds and looked like he was feeling ill. He slept most of the day and he was not his usual self, his stamina had noticeably decreased. I didn't know what was wrong..I had asked Metzger several times in past if Oscar may have had asthma. But he always said no or not likely..his breathing and heart sounded ok to him, he'd say as he took a 10 second listen to. But this time I insisted, something must be done..Oscar is not ok. Metzger took his slow time, no urgency as usual. He listened to his heart again..nope, no murmur, he said after 10 seconds. He listened to his lungs...well, maybe it sounds a wee bit congested, he said. Knowing I wasn't going home without SOME kind of answer other than "its likely allergies", he agreed he'd keep him an hour or two to run a chest xray and bloodwork as well as urine check. I said ok..finally relieved he was going to get to the bottom of Oscars ailments and find him some relief! So I came back in a couple hours to pick him up..paid almost $600, and got the MISdiagnosis. Metzger told me it looked like Oscars lungs were showing up more than they should on an xray, meaning there was some kind of congestion or something in his lungs. His urine also had some sugar present, and there was something going on with the blood cells. So he had given him a couple injections, depo-medrol and dexamethosolone (spelling?)-these are heavy steroids basically. He told me if the urine meant diabetes, the injections would wreak havoc on the diabetes and we would know...I said, ok..but is that going to be dangerous and should I be looking closely for any signs..?? He said no, just more drinking than he normally does. And he claimed the lung congestion/irritation was likely due to, again, allergans. I left a little worried, but trusting Metzger when he said the injection should make him feel better and to bring him back in two weeks to check the blood and urine again. Oscar was aggitated in the crate the entire time..he was desperate to get out. Not unusal but it was more so than any other time. He was pacing and scratching. So I reassured him, its ok..we will be home soon. When I did get him home I opened the crate and he sauntered out slowly then headed down the hall towards my bedroom. I thouht that was odd, as he usually would prance out and head for the water and food. Oh well, I assumed he was tired from the testing and to just let him go decompress. Afterall, Metzger told me there was nothing to be concerned about, and noting to keep an eye out for. About 20 minutes later Oscar finally came back out to the living room and lay under the chair he normally would sleep on, but he was not comfortable, so he went to the back room again. I carried on feeding my other pets their dinner. About an hour and 10 minutes later I went to my room to fetch one of my dogs to take outside. I heard a loud scream, like a baby cry. I turned around and found Oscar laying stretched out under a bench at the foot of my bed. Soemthing was terribly wrong..he looked limp in the body but his legs an claws were fully stretched and digging into the rug..I heard gurgling...I reched down to pull him up and he was stiffening up with all his might and choking on white and red foam. At this point I was panicking...Oscar! I yelled, whats wrong boy?! As I tried to get a grip of him so I could rush him to the animal hosptial up the street, he started convulsing in my hands, foam pouring out of his mouth, gasping for air, his back legs and paws stretched out in such desperation that he clawed me inadvertantly in the arm during n his struggle. But in the next moment, his struggle suddenly stopped and in a snap he went limp and the light went from his eyes.. I helplessly watched my boy die in my hands. And I will NEVER forget it. I rushed him up to Studio City Animal Hosptial in hopes it was not too late, in my denial maybe it wasn't too late. Sobbing I called metzger telling him of the events and asked him if it was from the injection he gave him just 3 hours prior. ? He was very matter of fact in his answers..he said no it wasn't the injection, the injection would have helped him he said. I was sobbing uncontrollably and said I" think he's dead", Metzger replied with no emotion "he probably is". I hung up as I arrived and ran into the hospital. They tried to revive Oscar, but it was too late. I had them do an autopsy. As it turned out Oscar had heart disease. His left venticle was 30% larger than normal and his lungs had filled with fluid as a result of the heart not be able to circulate the fluid out to the body properly-it was all backing into his lung area, which is what metzger brushed off as an"allergan irritant". The emergency vet told me the last thing she would ever had given my cat was any kind of steroid injections given the symptoms presented. She said steroids are dangerous without thorough analysis and this was an old school approach. Metzger did not run any tests to rule out heart disease when all the symptoms of heart disease were so present even a blind man could see it..and as a vet he should have known better and not brushed it off. He chanced Oscars life with a careless and sloppy diagnosis...he grossly misdiagnosed my cat and gave him a death injection. HE KILLED MY CAT. Oscar could have been treated for his disease and lived many more years on proper meds and care. He was only 7. Metzger would not only refund the money he made me pay him to kill my cat, adding insult to injury, he arrogantly denies any culpability. He thinks what he did, how he diagnosed him, is fine. He claims if he would have run more tests patients complain about the costs...W**?! He didn't run more tests knowing it could be something more serious because he said patients complain about the $ to do so? I NEVER ever complained about his already high costs...and I was never given an option to further tests, or was even was told Oscar could have heart disease. Instead this loon of a vet took it upon himself to gamble and inject my cat, with steroids-- a cat who presented with all the classic symptoms of heart disease ! (this was not a difficult case to assess for a trained vet-even the emergency room vet suspected heart disease as I began to tell her his symptoms before she even did the autopsy). I feel so guilty that I subjected my pets to this sub-par care with this lunatic of a vet. I feel guilty that I left my kitty with him to be essentially killed. If you want to gamble with your pets lives, then take them to Metzger. Otherwise please find a reputable vet and do due diligence research on them. I learned my lesson the hard way. I was trusting and naive. I dearly love my pets, they are like my children. I will never forgive myself for allowing this man to care for them for any length of time. And on a side note, he totally misdiagnosed my dog he examined just two weeks prior to this with, wait for it...."most likely ALLERGIES". She was having a dry cough and hoarse voice, choking after drinking water, and heavy breathing at times. Needelss to say I am having all of my animals re-diagnosed by another vet now, and found out my dog has a SEVERELY COLLAPSED TRACHEA with possible other problems associated. She is still being tested to rule all things out. But sure enough Metzger had sent her home with simply a shot of steroid to the rump. She could have asphyxiated at some point as the dieseas progressed and I'd have been none the wiser as to what was happening. So there you have it...a dead cat and a sick dog both grossly misdiagnosed by this vet, "Dr." Metzger. God knows what else I will find as I one by one get all of my animals reassessed. Save your animals lives and go elsewhere, if you actually care about them. This guy is a hack.

They are very kind. They take care of the animals very well. They know what they're doing. The vet has a good bedside manner. It's usually easy to get an appointment and you don't spend a lot of time waiting around in the waiting room.

We have always gone to that vet. We are pretty happy with their services. They took x-rays, and we are still waiting for the results.

I took my cats in on an offer I received in the mail. First, the cost for the visit and vacinations was much more then the offer said. They added all kinds of other costs. Then one of my cats had a very bad reaction to the shots. I called and told them what was going on. She was running around and bitting her tail. They said to bring her back down so the doctor could look at her. I took her in and they took her temp and it was up. He suggested they give her another shot (can't remember what it was since it was a year ago) and keep her cool and try to get her temp down. I asked the doctor what was wrong with her. Now, I kid you not! When I asked him this he said "how would I know?" I replied because you are the doctor! I still can't believe he said that! I picked her up after a few hours and was given another large bill! He still had no idea what it was! I was able to get more information from the internet and my daughter who is a vet tech in Washington! Needless to say my little kitty was not right when I brought her home. I took my daughters advice and gave her some childrens benadryl and she was fine! I WOULD NEVER GO THIS VET AGAIN!!! He was arrogant and over priced and deceptive!!

Despite the fact that the dogs had to be in good medical condition to be brought into the states and were currently on heartworm medicaiton; in order to get the heartworm medication the vet required to do bloodwork for the dogs. I was told this when I made the appointment. During the examination, the vet recommended a more complete blood workup - $75. I made clear that I was unemployed at the time but wanted to do what was best for the dogs. (For the blood work, the actual charge was $92 per dog. I asked the receptionist to confirm the charge, and they made no change to the bill.) For the lump, the vet did a cytology to verify that it was a fat lump and not something more dangerous. My vet in France had already examined the lump and said it was probably not serious and could wait til I returned to the US. I agreed to the cytology because I wanted what was best for my pet, but felt it was something I probably could have waited to do. Then the vet wanted to do a test for the eye and I finally snapped and said, is this REALLY necessary?? I am UNEMPLOYED. Isn't this something you can diagnose without labwork? If you REALLY believe that will help the diagnosis and is ABSOLUTELY necessary, okay, otherwise, let's balance that with my finances!! For the bloodwork, for the first dog the vet assistant took away. When I asked them to do the bloodwork in front of me for the second dog - the vet tried to do it and was not used to taking blood. It took a long time and put stress on the dog...and the vet. I wish I had told him at the beginning that I don't mind if an assistant takes the blood, I just want it done in front of me. I think the vet thought I wanted a doctor to take the blood. After paying, I asked for the heartworm medication - it wasn't even on the bill. I had to remind the receptionist that I needed the heartworm medication, so she had to prepare a separate bill. Total bill was $501. $185 of that was the heartworm medication. Soon after the exam (I don't remember how many days), the vet did call and leave a message regarding the labwork (just mentioned one dogs results, not the other, and asked how the eye ointment was working). I felt that was professional, but had already been so disenchanted with my experience at Rainbow that I don't want to return.

They veterinarian is nice and really cares about the animals. The office staff is friendly and prompt in helping out. I never have to wait more than five minutes to be seen. The price is a little high but I am very happy with the care my dog gets.

The veterinarians on staff are very professional and very gentle and caring. They have always taken care of my dogs for me and they have always been excellent. They are very responsive and very quick to do their job. I highly recommend them.

THEY GAVE MY CAT THE PROPER CARE AND TOOK GOOD CARE WITH PATIENCE. THEY DID A GOOD JOB ON THE DENTAL OPERATIONS.

THE OVERALL EXPERIENCE WAS GREAT. MY DOG WAS OBVIOUSLY LOVED AND TAKEN CARE OF AND IT WAS GREAT. THE PRICE WAS GREAT TOO.

DOCTOR WEULE HAS AN EXCELLENT KNOWLEDGE AND LOVES ANIMALS. HE IS WILLING TO SHOW AND EXPLAIN THE PROCEDURE. HE IS GENTLE WITH MY ANIMALS AND I REALLY LIKE THIS FACILITY.