CarMax Auto Superstore - Burbank

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It was great. I didn't have to negoatiate the price. The service was excellent.

unknown

NOTE: I have a FICO of 758 and an car score of 705. (( Basically that means I really good credit ))
The sales staff wrote me up at an interest rate of 10.45%!. I was trading in my 2010 Camaro, which had an interest rate of 2.99%. I asked " How are you writing this loan at 10.45%, how is this possible?" He said, that's the best they have to offer. I was like... " I don't have bad credit. How are you writing this us at 10.45%.? No response..
I let them write the loan up, because i wanted the car.. The next morning, I called Capital One, and Logix.. and.. of course, got my loan at 2.99%. (( Even Logix said that it was way beyond a ripoff. I got my new loan with LOGIX at 2.99% 20 hours later.
CARMAX FINANCING IS A RIPOFF~~ There is no other way to say this. They tired to screw me over on one of the highest interest rates ever!..
The "manager" Laura said they have no control over this. WHY WOULD YOU OFFER FINANCING IF YOU HAVE NO CONTROL!?"
So, if you want to have the highest interest rate just to get a car.. GO TO CARMAX!
RUN~~~~~!!

Reasonable prices and very good service.

Great, very fast and very professional, I would use them again and again.

Worst experience ever! I have not dealt with a group of people this unprofessional, rude and condescending ever in my life.
Since CarMax advertises their speedy service and friendly customer service all the time, my 8-month pregnant wife and I decided to go to the Burbank store to get our SUV appraised to get an idea about what it is worth at CarMax.
We chose to go on a Thursday after lunchtime so that we did not hit the busy weekend traffic of the store. Here is how lovely our experience was:
12:45 we enter the store, there are a few people around. We asked an employee for help getting an appraisal and he directed us to the reception area. (So far so good)
12:50 after waiting behind a man who had to wait for the check-in clerk to finish his phone conversation (non-work related) I was able to ask him for help getting an appraisal. The receptionist informed me that I would have to give him my first name and cell phone number and that I would be called in a FEW minutes, which I provided. Now I am not an expert in time keeping a but a few minutes to me means under 15 minutes otherwise it is a half hour wait but I digress. I told the receptionist that I was there with my 8-month pregnant wife and he assured me they would take care of us shortly.
13:05 no call, wife went to the bathroom and we walked to the cashier area for water and a snack. I get my first phone call, business related from the offices.
13:20 no call, I went to the reception area and the receptionist rudely told me there were people ahead of me and that they would get to me when they did.
13:35 no call, we moved from the side room to the showroom so see if the line was moving. We observed several parties that came after us being helped.
13:50 no call, I went to the reception area again while my wife had to go to the bathroom again. I was told there were 12 people in front of us when we came and now it was only four. When I tried to say we have been waiting for 90 mins, the receptionist corrected me in a condescending tone and said no it has been 67 mins. Once again terrible customer service and apparently a few minutes in CarMax time means 67 minutes at least for now.
14:05 we watched about half a dozen people get assistance, no call or any interest in what we are doing there sitting by the job application computer desk.
14:20 no call, I realized that the last few groups that have been helped arrived 1 hour after us. My wife had to go to the bathroom again and she started expressing discomfort from having to sit on high bar stools. I get my second and third phone call from the office.
14:35 no call, I went to the receptionist and I was told to wait, we were next.
14:50 no call, 2 more parties are taken after my last interaction when I went to the receptionist to ask what is going on I was told that they had called us but we had not answered so they had skipped our turn. When I explained to the receptionist that it was not true, he calls me a liar by saying, "sir, we called you, if you had answered you wouldn't have lost your turn. Now you have to get back in line and there are 2 parties ahead of you". I politely asked what number she had in the system for me; she responded "I do not know the system must have deleted it"
Therefore, not only I was called a liar but also the employees of CarMax are trained to cover up their own mistakes by lying as well, terrible customer service. I wanted to give CarMax an opportunity to fix this and I told the receptionist I needed to talk to a manager thinking they are going to jump on this opportunity to fix things and show the other employees how customer services should be.
The manager comes, asks what the problem is, I explain. He proceed to take the same condescending tone with me that the employee took and tells me if I had answered my phone I wouldn't have lost my spot. I show him my phone with full reception and three calls that came through while they were supposedly trying to reach me. I ask him if he is going to help us and he tells me I am back in the queue and I have to wait until it is my turn.
My wife is tired and hungry. I am extremely disappointed by being lied to, insulted and having wasted 2+ hours of my life at the mercy of imbeciles who could not even give me an appraisal in this time and have no concern for customer service. We leave to go to Home Depot next door for a few items. (It gets better now)
15:05 phone rings. CarMax employee: "hey Brad is you in the lot because I can help you now" me: "No, we left your coworkers were rude and unprofessional and you guys made us wait there for 2.5h." CarMax employee: "oh, ok sorry I guess!"
15:20 phone rings. CarMax imbecile manager: "Brad where you at? We can look at your car now". Me: "No, Thank You! Please stop calling me. We left because you and your employees are rude, disrespectful and liars!" I hang up again.
Once again, from top to the bottom CarMax employees that we dealt with were incompetent, unprofessional and rude!!

It was a fantastic experience. I had done my research, but was still nervous about how the process would go. Greg took care of me from the moment I got there and made the whole experience as easy as it could be. The environment was relaxed, but professional. The wait was minimal considering that they were reasonably busy and had to give my car a thorough inspection in order to give me a quote. I was very happy with my offer and the process of signing the car over to them was a breeze. The gentleman in the finance department walked me through the whole process and made sure I understood what to do next when I got home to make sure my liability for the car ended.

Just overall, a great experience. I would feel very comfortable recommending them to others and, if I'm in the market for a used car in the future, I'll definitely use them to find one.

We had a car totaled and were looking to replace it with a used Subaru Legacy wagon. I'd been looking for a while, had gone to seen 3 or 4 but didn't like the condition. I had sold my mother's car through Carmax (in Florida) so knew they kept the better cars (sending the others to auction) and had their own repair shops. Anyway, saw a car come up (via Autotrader) at their Phoenix location. Called and asked about it; seemed like a clean car and just what we were looking for. I decided to pay for the transport fee ($250) so I could see it in Burbank. They told us it might take 2-3 weeks for the car to arrive but it got here in a few days. The car was very clean and drove well so we bought it.
They don't let you take a car out for a mechanical inspection but they do allow a 5 day return window. So immediately after buying it I took it to my mechanic. He didn't find any problems or anything that needed fixing. He mentioned the car had been well maintained and was very clean. We've been driving it problem free for two months now.
Carmax charges a bit more than what you might find elsewhere but their cars are in good shape. When I took cars from other dealers to my mechanic he always found problems -- in two cases several thousand dollars worth of problems. If you're DIY with autos you might do better elsewhere pricewise. But if you want a low hassle experience that ends with owning a good car then I'd recommend Carmax.

I had a wonderful experience with this Carmax location. I wanted to sell a 2000 Buick Century with 122,000 miles on it. I had gone to two other dealerships. One offered me nothing for the car, the other offered $700. Carmax offered me $1700! On my first visit, a sales person explained the procedure to me while an analyst evaluated the car. He printed out an offer, and said I had seven days to decide. I felt no pressure to sell the car at that point, and and salesman was very friendly and helpful. After getting the other two quotes, I went back to Carmax. It took about a half an hour to complete the sale, and again, I worked with a pleasant staff person who thoroughly explained all the paperwork for the sale. This was the first car I have sold and I was not comfortable selling it privately, so Carmax was a great alternative. I would definitely go to Carmax again.

I had purchased a car from them. I take my car to them for regular check and service. They were good. They did oil changes and tire rotations. I continued to go to them because the car was under warranty. They did honor the warranty. I was never unhappy with their service. I had to take the car back once immediately after the service. I would continue to use them.