Ali's Olive Auto Center
About us
We stress honesty and quality service. We have a clean shop and waiting rooms for our customers, with refreshments and a television while you wait for your car. Free wifi available. We offer free drop-off and pick-up services in the burbank area. We are a member of the ascca. We have an ase certified technician on staff. Member of the bbb. Additional dbas - karun enterprises inc & olive auto center.
Business highlights
25 years of experience
Services we offer
& shocks., Auto maintenance & repair, air conditioning and heating, batteries, brake adjustments repaired & replaced, brake flush, electrical, engine overhaul, lamp inspection & repair, power steering, power steering flush, radiator and transmission system flush, radiator repairs, smog repair, timing belt, tune ups and oil changes, water pumps, wiring
Accepted Payment Methods
- CreditCard
Reviews
4.944 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 95% | ||
| 2% | ||
| 0% | ||
| 2% | ||
| 0% |
Showing 1-25 of 44 reviews
R. S.
Jan 2020
These guys are great, they are usually always busy because of their reputation and they do not do unnecessary work on your vehicle. I have done a lot of mechanical work on cars myself so I know a lot about what is being done and these guys know what they are doing. There shop is clean and they are well organized so not over booking themselves. Ari is a very friendly guy and his main guy Bobby is a pleasure to work with. I really feel I can entrust my Ford to them and they will take care of it properly.
Brett H.
Apr 2017
The service and communication was great, and the installation / quality of the work was great. Clearly communicated all the pricing, timeline and clearances as it was a replacement part acquired from eBay. The pricing was definitely competitive to other quotes I received and the staff was personable and professional.
Frank R.
Feb 2016
unknown
Janeen M.
Dec 2015
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Response from Ali's Olive Auto Center
"Thank you [Member Name Removed] for taking your time and leaving us a great review. Much appreciate it. Happy upcoming hollidays dear"
Linda W.
Dec 2015
I'm so thankful to Angie's list for leading me to Ali's Olive Auto Center, as I can't recommend them highly enough. I have a 2003 BMW 330Ci convertible -- an older car, but in good shape with only 50,000 miles on it. I was recently out of town for three weeks, and when I started the car upon my return, the SERVICE ENGINE light came on and there was a smell of burning oil. I've always had my car serviced at the dealer (Center BMW in Universal City), even though Dealer service is traditionally more expensive than an off-lot mechanic. But I had never found a mechanic I felt I could trust, so I took my car into the dealer, as usual. Aside from the engine issues, my driver-side window was making a "clunking" noise when I opened or closed it.
The next day, after the BMW service dept. did their diagnosis, I was given a list of things that needed to be done, which included those repairs listed above in "Work Description." The shock was the price: $756 to replace the oil filter housing? $763 for the drive shaft coupler? $842 for the front control arm bushings? $1,383 to replace 6 ignition coils and spark plugs? Even the three fluid replacements (brake, steering and coolant) cost $240 each . It went on from there. Additionally, they told me I needed a new battery for $502(!) even though my battery was giving me no problems. And to fix the clunking noise in the door window would need replacement of a window regulator for $1,000. Their total estimate: $6,632. I considered just garaging the car until I could sell it as-is -- OR get another estimate.
I decided it was time to get serious about finding a mechanic, and the reviews on Angie's list led me to Ali's Olive Auto. I called and spoke with Bobby, who was very responsive, took the time to hear me out, and told me to bring in the car at my convenience. I liked the vibe of the place right away. Bobby and Ali struck me as friendly, honest, and knowledgeable. I gave Bobby the estimate from the dealer, and he wrote down his own prices next to the dealer costs, including the precise number of hours for labor for each task. The difference in cost was significant. The next day, Bobby called to tell me that he had discovered one additional item that needed replacement, that the dealer missed, but it would only be $100.
With all this needed work, Olive Auto had my car ready the day after I brought it in. BONUS: Despite what the dealer said, my battery tested at 100%. ($500 SAVED!) and I did not need a window regulator. There was simply a bolt that needed adjusting. ($1,000 SAVED!) Bobby even showed me the regulator he ordered from BMW ($440) that he was sending back to them.
Without my even asking, Bobby showed me all the old parts that were removed from my car, pointing out the wear and tear and explaining the problems that resulted from them. All the replacement parts were new, certified BMW parts.
Bottom line: Center BMW was going to charge me $6,632. Ali's Olive Auto charged me $2,840. My savings: $3,792. My car was purring like a happy kitten on the drive home.
So you bet I'll be back. So will my wife and all my friends who live in the Valley who are looking for good, friendly, honest service at a fraction of dealer's service costs.
Thank you, Bobby and Ali!
The next day, after the BMW service dept. did their diagnosis, I was given a list of things that needed to be done, which included those repairs listed above in "Work Description." The shock was the price: $756 to replace the oil filter housing? $763 for the drive shaft coupler? $842 for the front control arm bushings? $1,383 to replace 6 ignition coils and spark plugs? Even the three fluid replacements (brake, steering and coolant) cost $240 each . It went on from there. Additionally, they told me I needed a new battery for $502(!) even though my battery was giving me no problems. And to fix the clunking noise in the door window would need replacement of a window regulator for $1,000. Their total estimate: $6,632. I considered just garaging the car until I could sell it as-is -- OR get another estimate.
I decided it was time to get serious about finding a mechanic, and the reviews on Angie's list led me to Ali's Olive Auto. I called and spoke with Bobby, who was very responsive, took the time to hear me out, and told me to bring in the car at my convenience. I liked the vibe of the place right away. Bobby and Ali struck me as friendly, honest, and knowledgeable. I gave Bobby the estimate from the dealer, and he wrote down his own prices next to the dealer costs, including the precise number of hours for labor for each task. The difference in cost was significant. The next day, Bobby called to tell me that he had discovered one additional item that needed replacement, that the dealer missed, but it would only be $100.
With all this needed work, Olive Auto had my car ready the day after I brought it in. BONUS: Despite what the dealer said, my battery tested at 100%. ($500 SAVED!) and I did not need a window regulator. There was simply a bolt that needed adjusting. ($1,000 SAVED!) Bobby even showed me the regulator he ordered from BMW ($440) that he was sending back to them.
Without my even asking, Bobby showed me all the old parts that were removed from my car, pointing out the wear and tear and explaining the problems that resulted from them. All the replacement parts were new, certified BMW parts.
Bottom line: Center BMW was going to charge me $6,632. Ali's Olive Auto charged me $2,840. My savings: $3,792. My car was purring like a happy kitten on the drive home.
So you bet I'll be back. So will my wife and all my friends who live in the Valley who are looking for good, friendly, honest service at a fraction of dealer's service costs.
Thank you, Bobby and Ali!
Response from Ali's Olive Auto Center
"Wow {Member name removed} I really thank you for such a detailed review. it is because of these reviews that we thrive to work even harder at providing the best service possible. We know that there are many many shops and options out there so the fact that you chose us as your shop means a lot to us. We really thank you and wish you and your family a great upcoming holidays."
Janeen M.
Nov 2015
unknown
Response from Ali's Olive Auto Center
"Thank you very much for trusting us and for taking your time to leave us such a wonderful review. We highly appreciate it [Member Name Removed] :-) Have a wonderful Thanksgiving"
Greg K.
Jun 2015
unknown
Response from Ali's Olive Auto Center
"Thank you [Member name removed] for remembering us and leaving us a nice review 2-3 months after picking up your Toyota T100 :) Much appreciated"
Latrice F.
Jun 2015
These guys were wonderful went to get my brakes checked and decided to get an oil change as well. They were polite and professional they got the job done and did it all at a good price.
Response from Ali's Olive Auto Center
"Thank you very much 1, for trusting us with us and 2, for taking your time and leaving us such a great review. We highly appreciate the gesture"
Danny K.
Jun 2015
Fast and efficient service. Friendly staff
Response from Ali's Olive Auto Center
"Thank you very much (member name removed) for the trust you gave us with your Dodge Caravan. Oh and by the way best of luck to you with your daughters school and finding an apartment for her :)"
Larry S.
Sep 2014
A/C in Honda was blowing hot air. Didn't think they'd be able to help me Friday afternoon of Labor Day weekend, but was in area so stopped in to check location and make appt for following week. Instead, they had service bay open and located problem (bad relay) in minutes, got part in half hour and I was freezing butt in car driving home soon thereafter. Clean waiting area, kid play area, refreshments. Free local shuttle available. Spoke with Bobby and owner... know their business and are customer-oriented. Going to be my primary service center in future, including for smog checks.
Response from Ali's Olive Auto Center
"Hey [removed member name] this is Bobby Wanted to take a moment and thank you for taking your time and leaving us a review. I also wanted to thank you for giving us your trust with your vehicle. We highly appreciate it :)"
Chauncy C.
Jul 2014
The services were extremely professional, quick and efficient. They even offered shuttle service to and from the shop.
Response from Ali's Olive Auto Center
"Thank you [member name removed] for the nice review for servicing your Toyota Camry with us. We appreciate it"
Kevin M.
Jun 2014
I am very impressed with the integrity of the employees in this shop. I was recently there because of a mysterious problem that I could not diagnose, and the mechanic took great care to investigate all the possible causes of the problem. He repaired the mechanical source of the problem, but when it seemed that the problem was reoccurring, I brought it back and he checked it out again. The second time he found a completely unrelated structural issue with the car, and fixed it at no charge. The owner, the front desk staff and the mechanical team are all first-rate, and I trust the quality of their auto care.
Response from Ali's Olive Auto Center
"Good morning [member name removed] this is Bobby, manager at Olive Auto Center. I wanted to take a moment and thank for being patient with us during the diagnosis process and I also wanted to thank you for trusting us in working on your vehicle. We're glad to have a happy customer. It makes all the hard work so worthy. So ya thank you again :-)"
Frederick M.
Apr 2014
Bobby handled my appointment by phone. Gave me a quote on the phone and honored the quote. Fulfilled my appointment while I waited, gave me coffee and snacks in their waiting room. Easy, flexible, worked around my schedule, did a fantastic job.
Response from Ali's Olive Auto Center
"[member name removed] good morning this is Bobby. I know there are many shops out there and as a customer you could of taken your vehicle to any of them. I wanted to take a moment and really thank you for trusting us as your mechanics. Ali and I will do everything in our power to make sure you and every customer that comes in leaves completely satisfied. Thanks again for taking your time and leaving me a review. Have a great day and see you next time."
Tim C.
Apr 2014
I had a check engine light and also an oil leak I knew about. The place I normally go to was busy on a friday afternoon. I called Burbank Auto Repair and they told me they'd gladly check my car. I got my car fixed and ready to go next morning(timing belt, gaskets, new battery). In my experience, this is such a quick turn around. I think I will be back in the future.
Response from Ali's Olive Auto Center
"Good morning [Member Name] this is Bobby. I wanted to take a moment and personally thank you for giving us your trust and your business. Hope you had a great weekend and enjoying the reliability of your vehicle :)"
Victoria M.
Feb 2014
.
Response from Ali's Olive Auto Center
"Hi there [member name removed] this is Bobby, manager at Olive Auto Center. I wanted to take a moment and thank you for choosing us as your number 1 shop. Even though we know you had many other choices/shops you could of taken your car to but you still chose us. Also for taking your time and leaving me a comment. I really do appreciate it :) Have a wonderful week and hope to see you soon."
Chauncy C.
Jan 2014
This went extremely well, the people were competent, friendly and fast. They also called and let me know through out the process of the inspection what was needed and the price of the repair. I did not go with the repairs on this visit, but do expect to return to do the repairs as I am able.
Response from Ali's Olive Auto Center
"Thank you [member name removed] for choosing us as your shop and giving us a try. We know that you as a customer have many options. There are many other shops out there and the fact that you chose us makes me fill that my hard work is pays off so thank you again :) by the way i don't know if I told you or not but everything we do here at Olive Auto Center comes with nationwide 2 years 24000 miles warranty."
Vanessa F.
Jan 2014
I took my car in on November 8th, 2013 because my check engine light had come on. Bobby (manager) called me hours later to tell me that it was related to one of my sensors (can't remember which one right now). He was very friendly and suggested that we start by replacing the sensor in case that was the only reason that the light was coming on. I appreciated that they weren't trying to fix all of the parts without confirming that it was needed like many other shops do. So, they replaced the sensor. I picked my car up the next day, November 9th. The cost of the diagnostic was $100 and the sensor was about $200. Sure enough, after I left Olive Auto Center, my check engine light came back on. I immediately called Bobby to let him know and he said I could bring it back in and they would continue the diagnostics on it for no additional charge. I took my car back to them the morning of November 12th. They figured out that there was one other part that was not operating properly (and had needed to fix the sensor before it was possible to detect). So they ordered it from the Nissan dealership that they work with. We had some issues because the dealership that was delivering the replacement part had the wrong item number listed as the correct replacement part for my 1998 Maxima. Luckily, they had another Nissan in the shop at the time, so they were able to test if that part number worked with my car, and sure enough it did! Bobby ordered that part from the dealership, replaced my part, and my car was ready. I was out of town when my car was ready, so I picked it up three days later (November 20th). Ali (owner) and Bobby were very friendly and their service was absolutely wonderful. They were true to their word, and did not charge me for the continued diagnostic. They only charged for the additional part. My total cost in the end was around $500. I have had my car since then and have not had any issues at all. I will definitely take my car there again.
Response from Ali's Olive Auto Center
"Thank You (member name removed) for taking your time leaving us a review. I highly appreciate it and wanted to let you know we value you as a customer. Also wanted to thank you for your patience during diagnostic period :)"
Melvin Y.
Dec 2013
Wonderful quick service.
Anastasia H.
Oct 2013
I would not recommend them. They did not do good for me. They recommended me to a transmission shop where I had horrible service. Do not listen to their recommendations.
Response from Ali's Olive Auto Center
"(Member name removed) good morning, this is Bobby, manager at Olive Auto Center. I'm sorry that you feel this way if there is anything I can do for you please feel free to call me and I will take that extra step for you. I did want to advise you that we actually did not perform any work for you, you were just referred to a transmission shop by us. If you like i could even call them trying to solve any issues you may have. Thanks so much Bobby"
Jeffrey G.
Oct 2013
So far so good. Unfortunately I left town without my car till October 7thc so I have'nt yet determined the real quality of the job done yet. Be assured that I will report at length when I get back and have time to determine the quality of the job done. I can only say at this point that Ali and his courteous staff acted with alacrity and enthusiasm from the moment I placed my car in their hands till I picked it up, even thoroughly cleaning my vehicle, which had been in a carport for more than two years, inside and out - more later.
Susan S.
Sep 2013
I have been using them for about 4 years. They always do good work, they are very friendly, fast, and the pricing is reasonable. I found them on Yelp and they had good reviews. They usually do first come, first serve. They offer to give you a ride home if needed. They are usually quicker than their estimated time. They try really hard to satisfy their customers and I even get a follow up call a few days after services.
Barbara G.
Sep 2013
They were little pricey and a little further away. They did really nice work on my car. They were always good at having the work done on time. I never had any issues with the work they did. They were pretty thorough.
Bruce G.
Sep 2013
The experience was good from what I remember. They did what I needed with no problems. There was nothing wrong with the service at all.
Leigh F.
Sep 2013
We highly recommend them. They have a great service and a very reasonable pricing. The workers are very honest and do great work. We have called to set up the appointments and drop the car off. Being dependable and honest at a great price says a lot about their work. They are willing to go over all of the work needed done in a professional manner as well.
Amanda T.
Sep 2013
He's really fair, he doesn't take your business so that he can make money. He does the right thing.
Licensing
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FAQ
Ali's Olive Auto Center is currently rated 4.9 overall out of 5.
Ali's Olive Auto Center accepts the following forms of payment: CreditCard
No, Ali's Olive Auto Center does not offer free project estimates.
No, Ali's Olive Auto Center does not offer eco-friendly accreditations.
No, Ali's Olive Auto Center does not offer a senior discount.
No, Ali's Olive Auto Center does not offer emergency services.
No, Ali's Olive Auto Center does not offer warranties.