Action One Plumbing

I looked in the yellow pages and noticed a big ad for Action One Plumbing, and they stated they have After Hours Emergency Response.  I phoned at about 10pm, Steve answered, and told him I needed an angle stop valve replaced, and was trying to get my management/security to shut the water.  He told me the estimate was $165 plus parts to replace the angle stop valve after hours. The water was shut off, so I phoned him back and asked him to come.  His worker arrived an hour and a half later. After 30 minutes of work, most of it going back and forth from the vehicle to get parts and tools,  I was given a bill for $590 dollars by Steve's worker. After pleading, I got the bill down, but felt victimized in the whole process.  I complained to Steve on the phone as to why the bill came out to $590, and why the part they sell at home depot for about 6 to 10 bucks is actually $425 dollars after hours.  I was told to get the money from my homeowners association, and what should I expect since it was after hours. I explained my HOA is not responsible for anything inside!!   I told Steve that if he was upfront with his pricing, I could have shopped around for another company  in the yellow pages, or waited for my friend who is a licensed contractor in the morning by putting a pot under the leak.    Just to compare, licensed plumbers usually charge between $89 to $99 dollars an hour for repairs during the day, so I felt $165 was fair, but this was not the price he stated at the end of the job!  I feel Action One Plumbing has DISHONEST pricing for after hours emergency service, so please beware if you need them for an emergency after hours!!!

My Response to Company's Response bellow:  More dishonesty from  ACTION ONE PLUMBING!! After my security guards shut off water to my unit, only then did I call you back and asked you to come.  These were YOUR(Steve's) instructions.  Your employees had NO PART in turning off water in the building.   Your guys, yes 2 of them, were only there for a total of 30 MINUTES, NOT 3 HOURS.   The second guy watched, and didn't really participate.  And for your info, water is NOT shut off to the whole building.  There are only a few units affected when water is shut off.  

I've been using Action One for 4 years now. I recommend them to anyone I know that has a plumbing issue. They respond fast, figure out what's wrong, give you a price, and then complete the work as promised. The owner is honest and looks to figure out how he can fix the problem without having to charge you for a BIG fix. I know if he says it's gonna be a big fix, that he's worked out all the other options.