GC Heating & Cooling Inc

GC Heating and Cooling put in a 3 zone furnace and AC system for our 3100 sq ft house in Manhattan Beach back in 2018. We recently had an issue due to the unprecedented heat wave and Gustavo and Jordan fixed the issue under short notice. You can always expect quality work and great service from them.

My least favorite part of owning a home is paying for it. That's probably true for most people, but I find it very difficult to part with a dollar. For that reason, about 10 years ago, when my air conditioning died, I told my family we were going to live without it - I grew up without air conditioning and did just fine. About 2 years ago, the furnace started to give us a little trouble as well, and this year, before the winter started in earnest, it died too. Both systems dated to 1977 (I bought the house in 2005). As soon as the cold weather kicked in this past year, I knew I was going to have to have everything replaced. The extreme cold this year, plus the unreasonably hot summer in 2022...well, it was time to fix things. I got on Angie's list to find some contractors. I stuck with people with 5 stars (or as close as possible) and over 100 reviews, and had about 8 different outfits come by to look at the job and give me bids. It took a while, but when you are looking to have to spend 25-30,000 dollars, you want to make sure it doesn't go to waste. I found that, even with 5 stars, a company might not be too impressive when they come by to look at a job. One company tried to hard sell me with fancy brochures and pressure tactics. Another opened up our discussion by saying that he "refuses to pull permits - it saves us both money," and that he insisted on installing a furnace that did not comply with county emissions standards, because "it'll be nothing but problems if you follow the rules." Gustavo, from GC Heating and Cooling, struck me as a cut above the rest of the guys that showed up. First off, the first thing he wanted to do was see the current system himself, despite being the owner of the company and not a young man. He and I climbed into the attic - the fact that he invited me to check it out was cool - and after he saw everything, we sat down to talk. He was patient and kind - I felt like he was excited about doing the job, excited about how he could improve the situation of our house, and he wanted to communicate that excitement to me. I told him what we wanted to do, and he gave me several options to accomplish the goal - of course, as a professional with a college degree in mechanical engineering, he had an opinion about which was the best option for us, but (and this is a testament to his honesty) crucially, his "best" option was not the most expensive option. After we were done talking, he gave me a very fair price (I base my opinion on the other estimates I got), told me that no matter what happened on the job he would not increase the price, and told me to call him if I liked what he had to say. Let me make this long story a little bit longer - I chose Gustavo to get the job done, and I'm grateful to him and his crew for getting the job done in as excellent and efficient a manner as I could have hoped. His crew is clean and polite, and they work quietly and quickly, always cleaning up after themselves. Any time I pointed out a problem, they fixed it. Any time I had a question, they answered it. To be honest, these guys were so cool, it made me not want to go to work on the Friday they started the job so I could work with them and maybe learn something! They wrapped up a full HVAC job, removing all of the old equipment and installing the new, in a 2400 square foot house, in two and a half days. The whole time, Gustavo was running the show, keeping tabs on his guys, making sure things were running smoothly, and always answering all of my questions. On the final walk though for the job, when everything was done, he was still excited about the work, showing me all the different stuff he and his crew had done. Believe me, I was glad to shake the guy's hand and thank him and his team for a job well done. Gustavo's secret, if you ask me? He likes people, and he likes helping them out. He's got a lot of energy, and he directs it in a very positive way. All of that, and he's an expert in his craft. My recommendation to you, dear reader, is: hire Gustavo for your HVAC needs. I'm sure glad I did!

The service was good. I will recommend them to others.

I am happy with it. The service was really good.

The installation was clean and well done. The crew was professional and the majority of job was done within 1 day.

Have not heard from them.

It went amazingly well - I thought I was going to need a whole new furnace - $6K + and for the prelim fee the gentleman that showed up was able to diagnose and clean out to get the heater working. He also explained how it worked and why the heater was stopping and sending out cool air. Additionally let me know how to maintain it to stop it from happening again. Great customer service!

The estimate was very timely and the estimate itself was very reasonable.

The technician was very professional. Did an excellent job. . Didn't leave until the job completed met his high standards.

Fine. There was work needed to re-install the current furnace as well, which was about 15 yo. That work was well done also. We've not had much hot weather to test the function of the system, but I don't expect that will be an issue.

-prompt response to request for service -technician arrived on time -work was performed efficiently a competently, reliable company, I would recommend to others

Tech checked my furnace.

GC Heating and Cooling just finished installing my new HVAC system and ducts, and I was very impressed and satisfied with the very clean and professional way that they performed the installation. Michael was my first contact with the company, and he was very knowledgeable, professional and helpful. He spent a lot of time going over the American Standard system and patiently answered all of my questions. Gustavo, the owner, a most sincere and honest person, followed up a few days later. He is very concerned about trying to get the best system for you at a very fair price. He went over a couple of different options and the benefits of each one in detail. He bends over backwards to make sure that the customer is happy and satisfied, and I am both!! His installers were very punctual, polite and cleaned up after themselves after they were done. They did a great job!! I would highly recommend Gustavo and GC Heating.

It was good.

He lighted the pilot light and instructed me on lighting it.

The tech was very professional

Jeff G. knows his heating units and was kind enough to explain everything he was doing so I could understand. He also gave me my options so I could make an informed decision. He was punctual, responsive and cared about getting the right result, including the right price. Very trustworthy guy. I would hire GC again but most definitely with ask for Jeff.

It went very well. The transaction went smoothly.

There was a slight problem the next day(A sunday) and they were out to correct it immediately

great job guys

OK OK OK OK OK OK OK

Never came

AWESOME. Tune up performed. Did not try to sell unnecessary service.

I have an air conditioning unit on the 3rd floor of a property that needed service. I contacted GC heating and cooling and informed them that the unit was on the 3rd floor with a service ladder available. A technician was scheduled for service however when he arrived onsite he was informed that GC heating and cooling never made him aware that the unit was on the 3rd floor. He was unable to service the unit however mentioned that if he would have been informed by GC heating and cooling he would have been able to bring the appropriate equipment to access the roof. When I called GC Heating and cooling to reschedule and inform them again that the unit was on the 3rd floor, they told me they would not be able to help even though the technician offered to bring the needed gear for access. When I asked if GC heating and cooling was just rejecting the call, they agreed that the call was rejected and again that they could not help even though the technician was willing to provide his own gear. Very poor customer service and I would not recommend this company.

It went very well! Juan was great - educating me on the correct temperature to use, when to use the service packages, etc.