"The client was directing my guys and micro managing the whole project and never told us she was unhappy."

"This review was before the job was done? We never take a down payment, it's called a deposit and given this job was only $2,000.00 that would me a $200.00 deposit. On the drawing or design we are happy to do one if the client pays for it. But usually on such a small job we would not suggest paying $1,500.00 to $2,000.00 for a design when the job itself is only $2,000.00"

"Most people with an IQ over 50 will realize that if you add work it cost more. We explained to this person that concrete may crack. We had 2 shrinkage cracks. Her boyfriend or her took a hammer and chisel and tried to make the cracks appear worse. If the end product was horrible why pay? Another lie. She complimented my crew all the way through the project. We even sent her a material refund after the job was finished. The Contractors Board said her complaint was not legitimate her complaint was dismissed with prejudice not to be reopened. I don't belong to the BBB as they have no jurisdiction over Contractors, it is a waste of time."

"We said that concrete may crack when it drys at the start of the project. He was unhappy with a couple minor cracks.I guess some people will never be happy. But our reviews speak for themselves.We also did a fire pit, Travertine patio,stucco retaining walls, remodeled his outdoor kitchen,planting,that all turned out great! I also took a few customers by to look at the job after completion. They said it looked outstanding! I don't use the BBB as when responding to this persons complaint I was hacked by somone using there e-mail and lost my computer to a virus. The Contractors Board has jurisdiction,this is where legitimate complaints are filed"