Brea Roofing
About us
Brea Roofing, a family owned and operated company, has been proudly servicing the Orange County area for over 30 years. With over 10,000 satisfied customers, we are one of the most experienced roofing companies in the area. We offer a 10-year warranty on re-roofs. No Travel Charges, Free Estimates. Come visit our showroom.
Business highlights
Services we offer
Gutters, New roofing, PV solar systems, Patio Builds, Re-roofing, Siding, Wood replacement, roof repairs
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 90% | ||
| 7% | ||
| 0% | ||
| 2% | ||
| 0% |
Justin was on time for the estimate. He was very professional and knowledgeable. He provided many recommendations. I did not get the impression that he was out to upsell any services. When trying to decide on the type of shingle we wanted, Justin provided addresses of other jobs his company had done in order to make our decision easier.
Brea roofing did a great job with the roof itself. The roof looks beautiful and there was minimal debris left after the work was completed.
The reason for the low rating is due the poor follow through on issues that arose. A roofing job is large and complex with many possibilities for unforeseen problems. We had 2 issues.
First issue was in the back patio where the roof meets a lattice patio. While providing the estimate, Justin commented on the fact that the transition between the old roof and the patio was done correctly. No gap was left between the two and there was never any leaking. After completion on the new roof by Brea Roofing, a 2 inch gap was left between the patio and roof. When the gap was brought to Justin?s attention, he promptly sent out a crew member to remedy the issue. Problem is, the remedy is not effective. The space between the roof and the patio leaks streams of water. When brought to Justin?s attention, he brushed it off indicating that he is not surprised, claiming it would be impossible to seal effectively and basically implying there is nothing that can be done. This is the same gap he had previously praised during the estimate of having been done correctly by the previous roofers.
The second issue was with a broken front panel siding board on the outside front of our home. Our home has approximately 10 inch by 6 feet wooden panels on the front exterior. Justin?s demolition crew appear to have pulled one of the boards back in order to remove some of the old roof?s flashing. In doing so, the board cracked considerably where the board was nailed to the framing, also leaving a 2 inch diameter hole where the board was nailed. The board itself was left a little askew. When I contacted Justin regarding the damage, he indicated it was probably just some old bondo from a previous repair that fell out as a result of all the banging. Keep in mind, he was able to determine this from a picture I sent him. I know carpentry. I come from a long line of carpenters. The damage was not as a result of old bondo falling out. Justin did promptly send out a crew member to fix the issue. The carpenter straightened out the board, filled the gap with bondo, and painted the board with white primer. Our house is yellow, now we have a large white board at the front of our house, less than aesthetically appealing to say the least. Furthermore, the cracks on the damaged board have reappeared. As of today, we have a new roof. However, we also have a white board facing the front street with 2 sizable visible cracks.
It has been about 2 to 3 weeks since I?ve last heard from Justin. I've given him time hoping he would take responsibility for the damage and make things right. I have sent him various texts with pictures of the damage. I requested that he come out and inspect the damage so that it can be remedied. I even told him I would repair the gap between the back patio and roof. I told him I did expect the damage to the front board be repaired. As of yet, Justin at Brea Roofing has not replied to my communication attempts since the board was painted white. No further effort has been made to correct the damage. When I was able to speak with him last (2-3 weeks ago), he was more interested in making excuses for the damage than taking responsibility.
Next step for me is to get an estimate for the repair, then pursue damages through small claims court. Would I recommend Brea Roofing? No. Not due to the work they did on the actual roof because that actually looks really nice. I?ve had 2 nearby residents walking by make positive comments about it in this last month alone. When asked by them if I would recommend Brea Roofing, I unfortunately told them no, due to the issues above. Word of mouth is very important. Unfortunate for Brea Roofing, they?ve already lost two potential customers from me alone. In my opinion, there are many other roofers out there willing to do the job. Why take a chance on a company that will not follow through on repairing damage they caused.
If you are interested in seeing pictures of the completed roof and or damage, you can email me at [email protected]. I would be happy to share them with you.
"It's a lattice patio, the whole idea is that there are gaps. Mr. [Member Name Removed] tried to make it a solid patio by putting plastic over the top. I did send one of my guys over there to try and make this poor design work better for him and now I get blasted for it. Look at the pictures of the siding. It's dry rot... On the siding, nowhere near the roof. I made several attempts to assist Mr. [Member Name Removed]. I leave it to you to decide if I did enough."
Licensing
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