Beverly Hills Transfer and Storage

As a customer , I believe that everyone deserves to be treated with respect , dignity and courtesy. Unfortunately my experience did not align with this principle. I hope that you take this feedback seriously and consider addressing the behavior of your staff and yourself to ensure that future customers DO NOT face similar issues.

I was extremely disappointed. They didn’t wrap things well and they made it challenging and getting reimbursement too much work and I didn’t even bother.  They wanted us to photograph and document everything instead of having a representative come out and investigate. My washing machine showed up damaged. It was a winter move and the guys showed up unprepared. The lock was frozen on the truck and they complained about having to go up and down the stairs. I was not pleased with the service.

I was left with the feeling that I'd just attempted to pry a tooth out of an elephant's mouth using a crowbar.  I obtained some fairly vague information which was given with much hesitation and caveats not to hold them to it, which I assured them was fair and reasonable.  Please keep in mind that I had exactly the same experience with every moving company I contacted, and I believe this to be a very understandable response.  I do not have any experience with this company in actually making a move, so I can't report on anything other than the phone conversation I had with them. 

I contacted Allied Van Lines to get an estimate on having some furniture shipped from New York to Los Angeles. After several attempts to reach the correct person, I spoke with a nice woman who took down my contact information and some basic information about the move. She assured me that I would receive a call back within 2 days from one of two people. It's been several weeks and I have yet to hear anything from anyone. 

They are currently doing corporate work for my company, but they have also moved me personally. The price would be different depending on the type of move. I have only the highest feedback for them. I think they are the best moving company in this area. They have a subsidiary that operates under their name and I recommend them to everyone that I know. I like them because of their rigorous follow through, their high customer service, and their high touch before and after. The crew is professional and courteous. My family and I felt safe because it was just me and my daughter. It was just exemplary. They made sure that my carpets didn't get dirty during the move, they wiped their feet, and they used polite greetings. They were kind and gentle with my children and they were courteous with my belongings. They were careful not to hurt my things.

It was good, professional service.

THEY WERE VERY GOOD. THEIR PACKING QUALITY WAS GOOD. THEY WERE PROFESSIONAL AND FRIENDLY. THEY TREATED ME VERY WELL DURING THE WHOLE TIME, AND I WAS VERY SATISFIED OVERALL.