KITCHENSYNC

It started out well with Jeffrey, he was the only cabinet/countertop vendor that came to the house for the initial assessment and basic estimate, so that and the fact that he was close by caused me to pick him. What a mistake! I should have figured there was a problem when I saw how unorganized his shop was. He was really nice and easy to work with, or so I thought. We ordered the Ultracraft cabinets (DO NOT EVER ORDER THESE - poor quality for the money) in the middle of February so that they would be available the end of March to install in our brand new kitchen. We had to pay half up front with the other half at point of delivery. The order came in on time but...our contractors weren't ready for them so the cabinets sat in the warehouse - which was fine. However, when the contractors put in the cabinets, 2 doors were warped, 1 door was just plain messed up, and the pantry doors had been measured in correctly. We JUST got the replacement (3) doors last Friday (6/21/2013) - which technically wasn't Jeffrey's fault but I really wish I hadn't paid him the full balance until we got everything. Then for the wrong sized pantry doors (which Jeffrey admitted he'd ordered the wrong ones, anyway - we wanted to put in etched glass in those and they came with wood) which were found to be wrong at the end of April, he came to the house in early May (about 2 weeks after finding they were the wrong doors - size and style) he said he'd get them ordered and we should have them the end of May. We had thought he'd reordered them in April two weeks prior - his communication skills are awful! At this point, I decided to just have my general contractor work with him so that I didn't have to do so. Anyway, the pantry cabinets finally came in yesterday (6/25/2013) almost a month after his reorder. ARGHH...and they're wrong again. I've almost given up of having what we want but at least my contractor is keeping up on it - 3months for cabinets is way too long! Then for the countertop, he didn't tell us that in order to do both sides of the kitchen, we'd have to get 2 slabs (an extra 1000) if we didn't want lines or pieced together. Another delay and more expense but at least we finally got them. The overall remodeling experience has been a trial, with things being found wrong and such, but it would have been so much better if Jeffery from KitchenSync, Berkeley, would have done his job better. I will never ever use him again!