Innovative Window Ware

Terribly. A. We ordered the shades Aug. 2017. The last shades were received mid-December. Terry initially said "6 weeks." When we complained about the delays, his response was "There's no provision in my contract that specifies for timeliness." Any upstanding service provider would consider this delay inappropriate, and would offer some kind of compensation. Terry offered none. B. 11 of the shades that were delivered were in a color that was different than what we ordered. Terry initially offered a refund on those shades, which in retrospect we should have accepted. We had already waited almost 3 months at that point and were desperate for shades. So we said, why don't we take a look and see how off the color is, and if it's OK, we will take them. Terry brought over 1 shade. This color of shade was supposed to go into 4 separate rooms (dining, living, master bed, guest bed). We said fine, install them. The next day after installation, we told Terry we didn't like the shades and asked to take him up on his offer for a refund. Terry refused, rudely, and threatened us with his "contract attorney." He said that after we accepted the color change (again, after seeing 1 shade, not yet installed), that we had agreed to the change and the refund offer is off the table. Full disclosure, the reason we didn't like the shades was a result of poor placement choice (the shades are hung on the frame, which looks bad for this size of shade since they hang almost 6 inches away from the wall) and not necessarily the color. We felt like we got played since the refund offer a refund was yanked from under us for Terry's mistake. In our view, there was no way we could have "accepted" a color change without first seeing them installed. But Terry offered nothing. C. The last 2 shades that finally came have a different color lining/backing (yellowish) than the rest of the shades (white). Normally we wouldn't care about such a small error, but one of the shades that has the wrong color lining is at the front of the house where there are 2 other shades that have the white lining. So, when someone looks at the house from the front, it looks weird to have 1 shade a different color than the rest of the shades. We brought up this further deficiency to Terry. He offered a refund on these 2 shades, but asked that they be returned. At this point, we had waited almost 5 months for these shades (in the guest room). We did not want to give them back since my wife recently had a baby and we had grandparents staying in the guestroom. If we gave the shades back, then it would be really uncomfortable to sleep in that room since there is a streetlight right in front of the window. We had towels covering the windows for months while we waited for Terry and they couldn't block the light no matter what we tried. We asked Terry that instead of giving us a refund and asking for the shades back, if we could keep the shades and get a partial refund for the amount that it would cost us to remake those shades with the correct color backing. Again, Terry refused. We had already sent in our final check payment before noticing the color error, but Terry didn't care. He just wanted his money. I could go on and on about other defects. I will quickly list a few more so that this post isn't the longest post on Angie's List. (D) After 5+ requests, Terry refused to give us any estimate on delivery, even though we just wanted and "estimate" and not a hard date. (E) When I took the shades to another provider to see how much it would cost to fix them, they said that the roman shades do not comply with current child safety guidelines concerning strangulation (they should have snap-away cords in the back). (F) Terry offered us no choices on the pull-cords for the shades. The shades came with white bead chains, which look tacky in our tudor. When I asked Terry about replacing the chains, he said "That's not happening." So I personally looked up the make/model of the shade clutches on the manufacturer's website and found out what size nylon cords are accepted in these clutches and replaced all of them myself. It looks a lot better now. If anyone wants more info about my experience, please contact me by direct message and I will provide you with more info and evidence that everything I said in my message is 100% accurate. In sum, Terry is not a designer nor a professional who cares about his customers. He just cares about getting paid. Terry is a hustler, plain and simple.

The blinds are great, just what we wanted: top down bottom up. They look great, they work perfectly, they fit perfectly. A good transaction, no drama, and Terry's a really nice guy to work with.