Founded 2003 • With Angi since October 2007
Service Provider ResponseI apologize for your frustrating experience. I believe we just had a miscommunication. We received an email from Angies List requesting we contact you to set up an estimate, and in order to provide an accurate window cleaning estimate they do have to be done in person. Most commonly we do these estimates by walking around the outside of the building when our guys are in the area. But we are happy to accommodate estimates whenever you like as long as we have someone available to do the estimate within our working hours. Sorry again for the miscommunication.
Service Provider ResponseHello [member name removed], I very sorry for not getting you the estimate as quickly as promised. This month has been very busy for us. I did the estimate Wednesday after I returned to the office and it was emailed out Thursday. Would you mind checking your spam to see if it was filtered out? Sorry again for any convenience.
Service Provider ResponseHello (removed member name), First off I am very sorry that you were unhappy with the service we provided. I apologize if we were late and did not phone you. We give everyone an hour block for arrival time because traffic is variable, and this day was no exception with the bay bridge closure. We will try to communicate better with you in the future. As for spraying the gutters down, they need to be washed and flushed otherwise there is no telling if they are functioning properly, but they should have asked you to move your car if it was going to get dirty. Sorry for that. And lastly I sincerely apologize if they somehow cracked your windshield. They definitely would have said something if they were aware that they had. I will be speaking with the crew on the job that day and would be happy to replace the windshield for you. Our sincerest apologies. Ben Trueman
Service Provider ResponseHello [member name removed], Thank you for your review. I am sorry you were not completely satisfied with the services we offered. We would be happy to come back and clean up any mess that we left behind. As for the gates they should have been closed and I will definitely talk with guys about that. Please let me know if there is anything else we can do. Thanks, Ben Trueman
Service Provider ResponseThank you for your review. Sorry again about the bad communication. Because of your review we discovered a hole in our communication process and have instituted a new procedure to ensure better communication. If you would like, I would be happy to come check out that gutter with a bad slope and see if it is something we can fix.
B & B Window and Gutter Cleaning is currently rated 4.8 overall out of 5.
B & B Window and Gutter Cleaning is open:
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: 8:00 AM - 6:00 PM
B & B Window and Gutter Cleaning accepts the following forms of payment: Check, Visa, MasterCard, PayPal
Yes, B & B Window and Gutter Cleaning offers free project estimates.
Yes, B & B Window and Gutter Cleaning offers eco-friendly accreditations.
No, B & B Window and Gutter Cleaning does not offer warranties.
B & B Window and Gutter Cleaning offers the following services: Residential and commercial window cleaning, gutter cleaning, solar panel cleaning, pressure washing, and gutter guard installation.
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