ACME Home Elevator

I purchased a condo that had a chair lift that was purchased and installed by Acme. I (fortunately) do not need the chair lift. I wanted to sell the chair lift since it was still in excellent condition and had cost close to $8000. At two different times I had buyers who wanted to purchase this lift. Acme would not sell any parts to the purchaser's installer and indicated that they were the only ones who should move it. The cost to move it would be $2500......it was only being moved several feet away. When I found a second buyer, I advised them what Acme would charge to move it so there wouldn't be any surprises. My buyer contacted Acme several times to work out details as she was still interested in the purchase. A few days later I had a call from my buyer that Acme had recommended that she not purchase my lift since they would not guarantee any of their parts or service. The buyer also stated that she found Acme to be a group of very unpleasant people, and I can't agree more. They have cost me two sales and the folks who needed this chair lift will need to spend a lot more to purchase new. This is the worst company I have ever dealt with. I will find out how I can pursue this legally. Very upset

After researching alternatives, we chose Acme Elevator to install a elevator in our San Francisco flats. The entire Acme team ( sales, operations, customer service, service agreement personnel and the service team) far exceeded all of our expectations in all aspects of the process. Wes Rockhold and his entire team were a "pleasure" to work with!!!!!! My highest recommendation.

Installation went longer than I expected, but the result is good and the staff were helpful and friendly. Follow-up contact to check on how things were going. So far no problems or complaints. They took time to make sure I was knowledgable about all the instructions for use, and there has been no need to contact them for questions or help.

It was a very unpleasant experience. I tried to get some sort of a maintenance agreement to have the elevator checked on a regular basis but it never worked out. The last time I dealt with them they told me I needed a very expensive part and they had to order it. I said okay and didn't hear from them . After 2 months , I found someone else look at it ... the part cost 1.98 and took 10 minutes to install. I have never dealt with them again and have never heard if they got ordered or received the part!

ACME GAVE AN APPOINTMENT TIME AND ARRIVED ON TIME AND WORKED UNTIL THE JOB WAS COMPLETED. THEY ARE VERY PROFESSIONAL AND THE WORKERS ARE COURTEOUS. THEY DID EXACTLY WHAT I WANTED THEM TO DO.