Diamond House Plumbing

We used Diamond House for an insurance claim after back-up sewage damaged our home to a tune of about $30,000 (which included sub contacting for restoration services, hydro-jetting, etc). They have some skilled, friendly workers (plumbing, sheetrock), however, I am still finishing their "completed" work and figuring out how to fix some of the remodel without spending several more thousands of dollars. When I tried to repeatedly raise concerns during the reconstruction, the response was usually "it's better than what you had". Finally, I signed the "Satisfaction of Completion" realizing that, after multiple attempts, they were unable or unwilling to complete the project. I was tired of being their "quality control". I wrote them a multiple page letter with details of the poor quality which they never acknowledged (until I sent it a second time with a cc to my insurance adjuster) in which they acknowledged that it had been received. No apology, acknowledgment their inconsistencies or any desire to make it right.....which is interesting considering the following "belief" statement from their website: We believe in doing what's right, not what's easy ​We believe that your time is valuable ​We believe in integrity and always doing what we say We believe you deserve the best work possible We believe relationships are more important than profit We believe low quality products are never a good idea We believe in triple checking all of our work to make sure the job is done right the first time. I could go into detail how their "belief" statement is far from what we experienced. By the way, I will give them a kudo's for choosing Service Master....5 Star. Excellent work, and they personally called to make sure everything was done correctly when they received a copy of my "review of the project".....and were willing to immediately come out and fix anything needed......but they didn't need to....they got it all right the first time). Suffice it to say, they have some good skilled workers, but our impression is that the company is either challenged by managerial competency or a primary focus on profits. In either case, we were on the wrong end.

Terrible... High pressure sales is what I received ... No cleared Drain.... as I expected... Never again.. diamond house Plumber

It went good. My house is beautiful. They handled everything with care.

They said the only way to unclog kitchen sink was to use a method called hydro jetting. The quote they gave me for this was three times the amount that any other plumbing company would have charged. They also told me that the pipe that needed to be unclogged had a severe grease buildup. Found out that this was totally untrue when I had another plumber come out. They charged me $313.00 dollars and the only thing they did was saw a little vent off. They left with my check and the kitchen sink was still clogged. This company should not be allowed on Angie’s.

The lead associate for Diamond House Construction under License Number 830356 with contact phone number 951-776-7493 is Josh Miller. My investigation and research shows that their pricing of $8500 for a 40 ft sewer realignment is extremely overpriced. I have found that the going rate is $130-150 per foot and they are charging well over $200 per foot. I feel as though I am being taken advantage of.