Mr. Rooter Plumbing of West Covina

I called for a slow draining in my bath tub.  Oscar came and he snaked the drain.  He then asked if I wanted a camera inspection, (FREE) and I said yes.  They said that my sewer pipes needed to be changed,  which I already knew needed to be done and I had already been given an estimate from another company.  Byron, the supervisor came and gave me a very good estimate.
The entire team was so helpful, professional and courteous that I gave them the job and I do not regret it.  I will definitely call them for any further issues.  The job was completed in less than two days.  Great Job!

We had a leak which was the supply line with angle stop that feed into the toilet from the wall. We decided to put in a new toilet since our old one was over 22 yrs. old. We already had the toilet and just needed to have it installed. Mr. Rooter sent out 2 "plumbers" to do the job. They put in the toilet and when I asked how things were going with the installation, one of the plumbers said the supply line is still leaking and that he did not have a new one with him to replace but that he would fix it so it wouldn't leak. I asked him how long it would take to get the part and he said it would be a while, like at least 40 minutes and then he would have to drive to get it and then drop his partner off and blah blah blah. He was lazy and did not want to go get that part. I should have pressed him to go get it but instead I gave him the benefit of the doubt to fix the existing supply line. Well, they finished and he showed me the work and that it was not leaking and when I aksed how long this supply line repair will hold, he told me it should hold for a few years. I knew he was lying. I felt in every bone in my body. So, a few hours later, I go upstairs and notice water on the floor by the back of the toilet and I felt the supply line and sure enough it is dripping water! I called Mr. Rooter back the very next morning and they sent the same guy out again. He fixed the supply line / angle stop and charged me $220.00 for it even though the previous invoice stated that the work he perfomed the day before had a 3 month warranty against leaks. Him and his silent partner leave and 30 minutes later, my daughter went to use the toilet and it wouldn't flush! I called Mr. Rooter right away and they were going to send this guy back over. Thankfully I called my husband also and he said to check and make sure there was water in the tank of the toilet. There was not. So he told me to turn the angle valve and that did the trick. Why didn't the plumber(s) check this before they left? Idiots! And then a couple of hours later, I walk into my garage and notice they left the hose inside the garage turned on after they used it to clean up after their "work" and it leaked all over my garage. I WILL NEVER USE THIS COMPANY AGAIN OR THIS BRANCH AKA JOHN MALCOM PLUMBING DBA MR. ROOTER. Oh and I got this referral online from a compay called PLUMBING NETWORK OR NETWORK PLUMBING.....Never again.