Turner Electrical & Lighting

They took so long to respond to me or insurance, that they lost my record. Not only can they not perform work, they cant even complete or retain paperwork. i now have to start over with a different company 9 months later. If i could rate lower than 1 star, i would. Rude front desk. Acted like its my fault.

Turner Electric does NOT practice honest, respectful, professional, reliable or competent work. After reading other reviews....I'm now not surprised at my horrible experience. Just wish I would have researched prior to allowing them in my house. After 3 months, one cancelation, them replacing the same wrong part twice and expecting a different result......they then send me a letter stating my warranty will not cover my attic fan due to secondary issues. The only secondary issues I had was them in my house. The most insulting part is I called them 3 times after receiving this letter so they could save some face and at least explain their reasoning. Instead I get ghosted 3 times....never return called and left out to dry with no concern or scrap of professionalism. I feel so insulted that I am writing a review....and I NEVER write reviews. If you happen to see this before you make your appointment.....please do yourself a favor and find a different buisness.....Turner Electric does not practice honest, respectful, professional, reliable or competent work.

Badly. Initially the problem was simply that the pump was not drawing water. Tech came out, lubed the gasket in pump, reassembled it and the pump worked, but THEN a leak appeared at pipe between pump a filter. So the guy squeezed some kind of liquid weld stuff at leak site, told me to wait till product dried the. Test system. Immediate leaking. Guy came out a second time, scraped off first effort Along with the silicone seal and applied some silicone to leaking area, told me to wait till that dried and then test.. there was a leak, but more extensive than before. Now turner electric will not accept my calls. I’ve left 4 voicemails and have been calling them on and off for two days. No reply. No nothing. STAY AWAY from this company. Have a hissy fit if you are using a home warranty company and they assign turner to come and wreck your stuff.

I had an appointment with Turner in June through my home warranty company. So a nice guy shows up to the appointment... takes the heater apart like a pro. Diagnoses the problem quickly... then says they'll order the control board and let us know when it comes in. A week later, I called and no answer... so left a message. I repeated this 5 times. I called the warranty company and they tried to call them. I will assume that they left a msg for them. They never hear back. I call the warranty company again... they call and leave another message. No return calls... no appointments... It's now September and finally the pool heater was fixed by a different company. Turner Electric & Lighting deserves to fail miserably.

Turner was sent by the home warranty company. The technician told me that the problem was bad wiring (covered by insurance) however the home warranty company was told the problem was in the fixture (not covered by insurance). Many phone calls followed. At my request Turner emailed me an invoice. It stated the fixture was missing a tab, connections were tight, and a 20 ft jumper wire needed to be installed due to the wire being broken. So basically, the problem was in both the fixture and the wiring. After that the receptionist at Turner stopped answering my calls. Throughout it all the technician was offering to fix it all for me for $300. I decided to call a different company having no ties to the home warranty company and got a second opinion. It took the technican from that company about 20 minutes to diagnose and repair the problem. The tab was not functioning, there was a loose connection and also a thermal overload device had been removed. Total cost was $110 and no jumper wiring was needed.

Terrible service. Only redeeming quality was they arrived on time.
I was very disappointed with the home warranty service I received from Turner. They came out to repair an issue with a fan switch and it worked once after the tech left. They came back days later and again "fixed" and left. The switch worked once and stayed in the on position. I finally got back in touch with Turner and they said they would have the tech call and come out within an hour. Then I got a call from the warranty company saying that the switch wasn't covered and Turner never should have worked with it to start. Called Turner back to see if they even intended to get the fan turned off. They said they would call back shortly about a time for that service call. Never heard back.
Then with my nonexistent electrical experience I managed to correctly diagnose the issue (it wasn't just the switch) and fix the switch AND the fan.

Jaime arrived on time to work on the bathroom exhaust fan. He checked the electrical connection and took apart the exhaust fan to diagnose the problem. Unable to repair the fan, he went to Home Depot for a replacement and quickly installed it. I was very satisfied with how this job went and would definitely hire Turner Electrical & Lighting again. This work was done as part of my AHS warranty which is why it cost $60, the copay for my warranty.