South Placer Heating and Air

I got this company through my home warranty company and they were awesome! Tyler came out to do a pre-season service that is free through AHS and found that the motor was shot. He called AHS and got the service changed to repair so that I only had to pay the call out fee which saved me hundreds of dollars. He was also very nice and he came on Memorial Day! I highly recommend this business. Edit: I spoke too soon. My A/C broke within two hours of them leaving. I called and they sent someone two days later. He said it was too hot to repair and he’d come back tomorrow. He took the bolts to hold the fan with him. The place Called the next day and said they couldn’t come out until four days later. I told them that was unacceptable. They said they’d sent someone out today. They then proceeded to ghost me. So I called AHS to get my service fee back and I’ll look for a reputable company to do the repair. Customers who use their home warranty are low on the list of priorities. They can’t gouge you for extra services so they don’t care if they lie to you or you have a heat stroke in your house. The tech taking the bolts with him was very low. Run from these people unless you pay cash. I suppose they’ll treat you right then.

If I could give zero stars, I would. I placed a service call through my home warranty to service my HVAC. I was told the condenser needed replacement. My warranty covered most costs, but I still had to pay thousands out of pocket. I needed time to save. During that time, they called daily asking for payment. Once paid, I was scheduled for service between 8am–2pm. By 2pm—no one showed. I called South Placer’s office multiple times but was told only to “wait.” Their window is until 7pm. I wasted an entire day with no communication after rearranging my schedule to be home. I called at 5pm—office was closed. The next day, they rescheduled, forcing me to take more time off work. The field manager, James, called and shockingly told me and my mom (on speaker) their company had “f***** up.” He also admitted a rep had falsely documented I no longer needed service because they mixed up my file with someone else’s due to their system being down. I reminded him that’s not how you speak to a paying customer. Warranty or not, I paid out of pocket and deserved better. The installation was scheduled again for Thursday. I took another day off work (losing income every time). The installers claimed the unit worked; however, the duct tester that same day said it wasn’t installed correctly. They returned Friday and supposedly fixed it—but it still didn’t work. Then Kevin came, discovering they never replaced a crucial part. After he “fixed” it, the unit tripped the breaker 30 minutes later. On April 25th, another tech said wiring and parts still hadn’t been fully replaced. I insisted he stay until it worked and didn’t trip the breaker. Finally, it was working—but then he said another part was missing and had to be ordered. I was told they’d call to schedule once the part arrived. Today, May 2nd, I got a call at 9:38am saying they were on their way. By 11:47am, I was told they lost the part and needed to reschedule. Over two weeks, I’ve lost thousands in missed work and endured endless incompetence. Absolutely unacceptable.

It has been a nightmare trying to deal with South Placer Heating & Air. Our AC unit has been broken for over two weeks and under contract with this company for diagnosis and repair (through a home warranty company). We have been scheduled twice now, taking time off work both dates awaiting a repair tech that never showed or had the basic courtesy to inform us they were running late/cancelled. The first time we were scheduled, we had to call two hours before the end of the window for repairs and only then found out the person was running late from the dispatcher, but promised they would get to us. They never showed up. We called the next day to reschedule an appointment to see what was wrong with the AC unit. They gave us a date a week out. Ok, I understand they're busy in the middle of summer, but why are we sent to the back of the line because they didn't follow the schedule *they* set up? Here we are, a week later, waiting for the repair technician, roughly an hour before the end of the our window and have had no contact from the dispatch agents or repair tech. Currently we have been on hold for close to an hour waiting to speak to an agent to get an update. The best part? Their office closes in 5 minutes and they've let us stay on hold until their offices close to *intentionally* avoid communication. Do not use South Placer Heating & Air unless you are unfortunately forced to due to third party contracting.

HORRIBLE EXPERIENCE. DO NOT USE. This company is a scam. I did not use them for home warranty purposes, I paid out of pocket. They charged me a service fee to come out to my home and "diagnose" a problem, that I already had diagnosed myself...basically there wasn't enough airflow to a bedroom, which was the whole reason I called them. They never provided me a quote to fix it, which is again the whole reason I called them, and just never contacted me again. I requested a refund for the $89 service fee and they refused to give it to me since they supposedly diagnosed the problem. Worse, I left several messages to the supervisor, who has not called me back (this has been going on for a month) and their customer service agent just hung up on me (I have been courteous in ever intent). Just save your time and go with someone with better ratings.

BEWARE!!! I knew this company was ripping me off from the first visit but a warranty company was involved so I didn't get to pick them. They said my compressor was bad and charged me $330 for a permit to replace it and charges me $220 to dispose of the compressor which is half the size of a shoe box. That didn't work and then they decided I needed a new unit. I was charged another $330 for a new permit which seemed unreasonable. I called the county and was told permits are $130. I said I would get my own permit and was told they would not replace it unless they pulled the permit. I reluctantly paid it and later found out they never got a permit to replace the unit. They stole my money and would not return my calls.

This was the worst service ever they came to my house it was a rental at 12 o’clock noon and didn’t leave till seven still did not finish the work couldn’t finish the work left all kind of screws everywhere things all apart then get back to the office the office charge me $2700 and they did not show up the next day to finish I would never hire them again.

I been down for over a month now because their technicians could not fix it the first time or the second time. They now say it’s the compressor but they can’t get to if for weeks, this after they had two call backs. And since they are aware that we have a one month old baby in the house with the temperature now over 100. This is the worse company I have ever worked with. And I worn other consumers about this company.

This Company literally SUCKS..They never show up on the time that they say, infact they didnt show up AT ALL 2 times to do an easy install..Unfortunately i got them through my home warranty, so if they do a no show again next appointment, i promised myself to expose them the BEST i can and i will contact whatever authority i can and maximize my effort to save other people from South placer heating and air"s LIES and incompetence of unworthy technicians..These guys have NO RESPECT for customers and their times and they are Zero quality, bogus company..

I had an appointment today, initially between 10-4pm. I received a call early morning, informing me the tech would arrive after 4 pm. I informed my tenant the appointment time was pushed forward. Then, I received a phone call at 2 pm from the tech claimed in the message he left, he was 10 mins away. ? I missed the call and he called from a restricted number so I couldn't call back, so I called the office. The dispatcher informed me he was already at the property, he knocked and no one answered so they have to reschedule for another day. Hey, now my tenant is out of work for another day, but hey who cares right. ??‍♂️ Pretty dysfunctional start, hopefully this doesn't persist.

Very professional & the customer service was outstanding. My H&A was about 25+ years old & has been serviced multiple times in the last 5 years (since I'd moved in). It didn't surprise me that it was at the end of it's life. I was presented with three options, but since I'm going to live here for years it was worth investigating in the highest efficiency units. It's going to be installed Friday (2 days from today) & everything is going to go smoothly I can feel it. 4/3/20 My H&A units were installed today. Everything went perfectly. A really professional job. I want to thank Conner, Tito, Jesus, & Dylan for the great job they did & I'm sorry if I misspelled any of your names. Can't thank you enough South Placer Heating & Air. And an extra shout out to the inspector, Ray from Ricalagy Energy Solutions. Thank you all!

Stephen was great he explained everything to me and got my heater fixed And I can feel the heat now, thanks.

It went very well.

Went well, was late but explained situation and installed part. Furnace is up and running. Happy with Steve!

System working

Steve came early, checked and diagnosed problem and recommended the solution.

OK my heater stopped working and Stephen came by to go look at it he went up in the attic think he was over there for almost an hour finally but he does he's walking back again not an actual diagnosis what's going on with the system basically rebooting a couple times according to him the system is working was suggested that this happens again I can try the main power off and on and hopefully it works but I would really like off this thing cannot happen

Very happy took the time to explain everything, understanding concerns.

Great! Very helpful.

To be honest their front end staff is useless. I have never talked to the most incompetent people in my life. My AC unit has been down for 5 weeks and these guys cause most of the delays. I called them about 4 times to check on the status of my new blade. The basically forgot to order it delaying AC for another week. The only reason I'm using these tools is because of the house insurance. Never again

June 20th review on Yelp Currently... I'm not happy with their customer service. I have a home warranty through American Home Shield and they requested service from this company. I've tried contacting them for 2 days with no response. If their customer service is any sign of the work done by this company, I'll pass. My A/C has been out sense Friday and it has been 100 plus degrees outside. I'm extremely agitated. July 12th review on Yelp This is my second review. I received service through this company less than a month ago. The first time I was very frustrated with the lack of communication and customer service. When they came out to fix the problem the first time, it was an easy fix. Basically, the capacitor needed to be replace. However, we told the technician that the air was not blowing well and it makes a weird noise in our attic. The technician didn't take our concern for face value and didn't seem convinced. NOW... 20 days later our AC is out again. Remember that noise in the attic and the air not blowing well... it's now our AC blower wheel!!!! Whatever you do... choose another company. BTW, I'm not a disgruntled reviewer. I'm typically pretty chill. However, with service like this... I have to inform!!!

Furnace had no rust. Furnace was disabled to appear to not work by placing extra parts on that would not let it come on.The thermostat was ruined ($250 to replace). I learned all that from the second and third opinion companies. They cleaned off a few things, and it worked fine. The company goes by two names, so they have twice as many chances to get your business. Dont use either.