I think they are incredible. I have bought four computers in one month from them. Each one had a problem, they gave me my money back instantly and gave me a new computer every time and then when my husband had some other work done on my business computer they fixed them instantly. They always I just got a package where you pay so much money upfront and then you are guaranteed three or four computers as much as work as you need and it is an incredible service you can't beat it. I just took my new Apple Mac in there and they fixed it for free. It is really good deal for that you can't beat what they offer for their geek squad. I pay $115 or something like that last year in December and it covers a whole year services up to three or four computers. It doesn't matter if it is a laptop or desktop or whatever. I would always continue to use them.