ANDERSON'S SIERRA PIPE CO

I found Anderson's listing as a supplier of North Idaho Energy logs and called them multiple times to gather information. Was told they were in ample supply, there was fast turn around, and gave them my address and was assured delivery was no issue, just costs a bit more due to my area. I had been repeatedly assured that I didnt need to give any specific order lead times. So when I saw the temperatures start to dip I called and placed my order. It struck me odd at the time that I was not given any specific delivery information at the time, was just told I would be called. After 5 days without hearing anything, I call them to check on the status. I was told that due to rain my delivery had been cancelled and there would need to be a reschedule. I understood but found myself wishing for communication of these details, but specifically said nothing at the time. After over a week from order had passed, with no one contacting me once, I call Anderson's again to get an idea of whats going on. For multiple days it had been falling to 45 degrees inside my house and I live with my 68 year old mother, and the day before and day of my call were estimated clear days. I was told the driver would contact me when they were going to deliver, or I could cancel my order if that time frame did not work. The person I spoke to explained he was just a counter guy and offered to let me speak to his boss, which I accepted. I explained the whole situation, as well as how I had been assured this exact scenario would not happen, to which he replied that "we all knew winter was coming 3 months ago" and that I could drive up and pick them up. I explained that I do not own a truck, which was the driving reason for delivery, and that the assurances I was given was the reason I had chosen to order from them how I did. I was informed that "from the way you are talking to me" that he wished to go our separate ways and cancel my order outright. This has been the worst experience with any vendor I have ever had, and it shows that they truly do not care at all about anyone who is trying to order from them. They have quite literally left myself and my mother out in the cold because they did not care, and apparently the premium delivery fee is not enough for them. I would say this clearly demonstrates that any customer would see the same level of care the moment they do not feel like offering a service, which makes for a company I would strongly recommend avoiding.

They were very helpful and gave me a good solution.

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