Straight Edge Roofing

I called on Monday and he said he'd call back. He called Tuesday to say he call back. I called him Wednesday and he called me Thursday to tell me he didn't have time. It made me angry that it took him 4 days to decide he couldn't help me.

They did a very good job, went above and beyond and we were very happy with the thoroughness of their job.

Very well.

That was the last I heard from them. The foreman and the office never called back. I did receive a letter from the Owner a couple weeks latter who stated he was out of the area and not able to direct the daily activities. He apologized for the poor service that I received and he asked if I was still looking for a company. If so, would I reconsider his company. However, I had already contracted with another company so I didn't re-contact his company. His letter impressed me as being very sincere and he didn't have to write me which leads me to believe that my experience may have been the result of an unfortunate set of circumstances.

Overall the work performed was good but not excellent. I must say that the tear off of the existing roof was a complete mess, as expected. During the tear off process i would have liked them to have cover the A/C unit before, because a lot of the roofing debris had fallen into the unit. Not to mention that this was a new unit i had installed prior to the roof. The install of the new roof was to my liking except for a couple trouble areas that I was not pleased with. The first was the Venting that was installed under the eves around the perimeter of the structure was done very poorly. Big chunks of the stucco siding was busted off while installing these vents. I spoke with the main contractor and told him that it was not to my liking and needed to be fixed. They attempted to fix it by filling the area that was busted off with some kind of filler but while it was drying it was dripping down the wall so the gaps were not filled up. The Second trouble area was the gaps that was left under the gables on the roof. Since the previous roofing material was much thicker than the new one that was installed. A gap between the gable and the lower roof was left therefore when stepping on the roof where the gable is located the roof itself would drop down. Which caused the metal flashing in the valley located next to the gable to be creased. Each gable has the same issue on the structure.

We have been happy each time we have used them, and we have actually reccomended to others. They even clean up after themselves.