Key Termite & Pest Control Inc

Very fast On time Best price I could find for a large house.

Excellent. They explained the process thoroughly. They were there on time. The tenting was fast and efficient. They removed it when it was scheduled. The Gas Company was also prompt. No hitches.

Showed up a day late (which made use have to pay for an additional night in a hotel). Did not care about the safety of the gas company guy who was scheduled to inspect the house (he was not informed about the late start). Termites were not fully irradicated.

This is a company with commitment to solve and maintain my pest free home. There is excellent communication through the office and with Pete who services my home. He has followed through to be sure the black widow problem is resolved so my little dog has had no more dangerous bites. He listens to my concerns and addresses each one. Finally, the cost is so reasonable compared with other services. The best pest control service!

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I don't have pests in my house so I think they do a very good job. They come and do what they said they're going to do. I've used them for twenty years and I expect to keep them.

During the inspection they totally missed the termite damage in one of the bathrooms as a result of which I had to have the bathroom replaced. The person who handles the gopher and ground squirrel problem has done an outstanding job. The whole population of gophers and ground squirrels is just about wiped out. I would use them again in the future only for gopher control and not for termites.

I have been using them since the 1970s. They come out quarterly. They do what they are supposed to do. If they can't make it, they will let me know. They provide pest control services for my apartments as well. I will continue to use them in the future.

They come every month. They seem to do a good job and do not disturb anything.

Regarding the dry rot: When i called to complain, a manager was sent out. He was defensive and condesending. i am a woman and I am pretty handy, but he spoke down to me and tried to badger me. I had a lawyer and a good case at this point, but he told me Quote: and quot;you don't have a legal leg to stand onand quot; i will never forget that. I argued that i had pictures and evidence of negligence on their part. He offered to rebuilt our rotted wall and floor but wanted to charge us more than the contractors we had already hired were. I told him that was a rip off and based on the poor performance of the other employee's i didn't really want him working on our house either. He took off with out resolving anything. I had my lawyer call the office and the owner himself came out the same day. He was much nicer (maybe the lawyer helped with that?) and apologized for his manager. Her surveyed what used to be our bathroom, now bare joists and no wall. He stood by the story that there was no dry rot visible during the inspection. I showed him the pictures taken from the crawlspace showing the rotten sillplate. He still maintained that it was in an 'inaccesible area' even though i accessed it just fine. In the end we were able to reach an agreement: He did not want to give me cash for business and insurance reasons, which i understood and i did not want to go to court as i already had my hands full with the repair work and other issues. The house still needed tented to treat the termites in the rafters and attic, but we didn't have the money for it. Also, two rafters need replaced due to termite damage. They agreed to do both at no charge. The total for this work would have been no where near what our repairs were, but i do acknowledge that based on the sill plate and threshold alone, they couldn't possibly have known how extensive the damage was. I felt this was as close to fair as i could get without taking them to court.

There were several hiccups along the way, but once we delt with the owner i felt that things resolved themselves satisfactorily.
I would not hire them again, however, becasue the workers needed such close supervision to complete their jobs and had to be called back a total of 4 times before the work was completed.
For the record: I rather harshly warned them that i would be very unhappy if i found termites after the tenting. We replaced our roof a few month later and are happy to say that there were no living termites to be found in the attic, rafters or roof deck. At least they got that right.

This company did an excellent job on everything. Impressed with owner Mark Maxwell's knowledge and explanations.
If you are getting several estimates for fumigation, MAKE SURE YOU INCLUDE THIS COMPANY in your estimates.