First Call Plumbing
About us
A full service plumbing company with over 30 years experience. Helping customers with their plumbing needs, whether it's residential, commercial, remodeling or repairs. We provide trustworthy & reliable service.
Business highlights
37 years of experience
Services we offer
Plumbing repairs and installation, black-flow testing, gas line installation, pipe locating and leak detection., repipes, sewer line inspection and cleaning, tank and tankless water heater installation
Accepted Payment Methods
- CreditCard
Reviews
4.959 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 95% | ||
| 2% | ||
| 2% | ||
| 2% | ||
| 0% |
Showing 1-25 of 59 reviews
Roland R.
Jun 2017
Excellent service
Larry Y.
Apr 2017
They were timely and punctual and did what I asked them to do.
Caren L.
Apr 2016
Nick was great! We had a pilot light that wouldn't stay lit. He first adjusted the thermocouple and got it going but, of course, it went out again after he left. He came right back and replaced the unit. He was very friendly and did a much more professional job than the plumber who installed the last one back in 2000. I wouldn't hesitate to call First Call again.
Xiaozheng Z.
Sep 2015
We called First Call Plumbing based on our first good experience with the provider. I rated punctuality as B because the main office mismanaged my first appointment. On the second appointment, I was given an estimate of $85/hour for 2 hours of work. On the day of the service, Todd arrived at 8am and started work at 8:10. Pace of work was moderate but he entertained at least one phone call during work and he arrived with only one hose for the two water heaters that needed to be drained. I provided another hose so draining could be done in parallel. Work was completed at 10:10. The bill was written for 2.5 hours of work + parts. I objected to the extra half hour charge. I was told that the additional ten minutes was rounded up to the next half hour. I pointed out that he started work at 8:10 and he took a phone call so he only worked for 2 hours. I was told "it is what it is". I said that I expected more from First Call, I was told "Do you know how difficult it is to run a business with workman's comp and travel expense? I would loose money if I charge you any less." I said I fully appreciate the tough competitive climate and that's why I wanted to support your business model and called you, but if you were going to lose money shouldn't you have reflect that in your bid and estimate? I was told that "Had I quoted you for $100/hour you would not have hired me". We will continue to consider First Call based on our excellent first experience with them, however, experiences such as the above does considerable damage to the environment of trust they work so hard to create - hence a B.
Cheryl S.
Aug 2015
As expected, excellent. Thank you Jordan:)
Heather M.
Aug 2015
unknown
Darlene H.
Jul 2015
unknown
Julie M.
Jun 2015
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Charlotte K.
May 2015
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Russ S.
Apr 2015
unknown
Gregory P.
Apr 2015
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Dan R.
Mar 2015
unknown
Sharon P.
Jan 2015
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Verlinda B.
Oct 2014
Excellent service! The work was professionally done and the serviceman was highly competent and efficient and on time. I was impressed with the office manager who was friendly and able to schedule the service right away. My whole experience with this company was positive and I would recommend them without hesitation. On a scale of one to ten, I give them a resounding eleven.
Charlotte K.
Aug 2014
unknown
C H.
Jul 2014
It went very well. They were very professional, straightforward and they submitted the information to the insurance company for me. I had no problem and they're very competitive. They also do emergency insurance work and they were here the day I called them.
Geof O.
Jun 2014
unknown
Lou S.
Jun 2014
unknown
James M.
Jun 2014
I have had a great plumber for a few years, but he is having trouble serving my area. I needed to find a closer plumber. I tried a few local guys and they never even called me back. I decided to try Angie's List and eventually spoke with Rod. Despite the Memorial Day holiday and manpower issues he was having, he made time to come out and take care of us. Looked like it was going to be a piece of cake, but my unit ended up having a non-standard connection. He had to go to the store to get the correct fitting. He did not change his estimate. The connection is perfect. He thought of a better way to do it than I would have if I diy'ed it (I am not a good amateur plumber!). I feel good that the work is done right and my wife sleeps better at night knowing that a professional worked on the gas instead of me.
Rod also took time to look at a drain I need to have fixed and we will be doing that soon. I highly recommend using him.
Rod also took time to look at a drain I need to have fixed and we will be doing that soon. I highly recommend using him.
Linda R.
May 2014
We were smelling gas from our hot water heater and called the gas company. They identified the problem but said we'd need a plumber to fix it. First Call was billed as doing emergency repairs, so we called them. A plumber came out within a couple of hours, repaired the controller, and told us the water heater was still under warranty (we'd just bought the house and had no idea), so the part would be covered, and we'd only need to pay for the labor of replacing it. He really seemed to know his trade; I'd definitely hire them again.
Response from First Call Plumbing
"Dear Member Thank you for your review and for calling us. If you are still thinking of remodeling your bathrooms give us a call."
Alan M.
May 2014
Job completed in 40 mins. Had to cut out the 30 yr old drain assembly. My only objection was getting slapped with such a huge bill. $215 is about twice what I expected to pay for this job. 45 mins in my home. The tech said they don't charge by the hour but the job. Even told me he gave me a break because it was listed in his book at $250. Ridiculous! I won't call this company again.
Response from First Call Plumbing
"Dear Member Thank you for taking the time to review our company. It is customer feedback that helps us to be a better company. The one category that you feel we did not perform well is price. Our pricing system is designed to let the customer know up front what the cost will be - unlike time and material that can be an unknown. There is more than just the time a technician spends at ones home that makes up for the pricing. It covers; materials used, experienced licensed plumbers, well equipped trucks, insurance, office staff and much more. We are confident that the price you paid is very competitive for the work performed."
Brett S.
May 2014
It is a company that we can trust. The job they did was very good. Services man. I am overall grading them an A.
Response from First Call Plumbing
"Dear Member Thank You for another opportunity to help you with your plumbing needs and the nice review."
MARILYN P.
Apr 2014
Required 2 call backs for unresolved leak
Response from First Call Plumbing
"Dear Member Although we appreciate the efforts of members to review us, we feel your review does not state all the facts. Our tech arrived and quoted you a price to fix a broken water line servicing the house, irrigation system and hose bib to the side yard; then insulate the manifold. This line was broken between two shut off valves, both of which were in need of replacement. In an effort to keep costs down, you declined our recommendation to replace both valves, choosing to replace only one. This choice lead to the first return trip. It was determined that the old valve had a small leak coming from the packing of the handle. You were not home and did not authorize replacing the valve, so we tightened it and it appeared to stop the leak. The second call back, you continued to complain that the old valve was leaking. Again the reason for this call back was due to the fact that you did not authorize the repair. The only way to resolve the problem was as we had originally recommended - to replace the valve. In an effort to leave you as a completely satisfied customer, we replaced the valve at no cost to you. We regret that our efforts did not satisfy you."
Allen R.
Apr 2014
Plumber arrived on time at 8 AM and introduced himself as Junior. He was polite and professional. New hot water heater was installed that morning and the old one was hauled away. Obviously, I would have preferred not having the expense, and this provider isn't inexpensive having charged me $1000 (used a $25 Angie's List Coupon to bring it down to $975), but they got the job done quickly, professionally and I'm satisfied with the work. No complaints.
Response from First Call Plumbing
"Dear Member, Thank you for your nice comments, it is our goal to be professional and to provide our customers with excellent service. We completely agree with you that the unexpected expense to replace a 50 gallon water heater is never a good thing."
Earl S.
Mar 2014
They were prompt courteous and quick. I'd recommend them to anyone needing a local plumber.
Response from First Call Plumbing
"Dear Member Thank you for choosing us for your plumbing needs and for your nice review."
Licensing
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FAQ
First Call Plumbing is currently rated 4.9 overall out of 5.
First Call Plumbing accepts the following forms of payment: CreditCard
No, First Call Plumbing does not offer free project estimates.
No, First Call Plumbing does not offer eco-friendly accreditations.
No, First Call Plumbing does not offer a senior discount.
No, First Call Plumbing does not offer emergency services.
No, First Call Plumbing does not offer warranties.