Ruffoni's Home Appliance

I worked with the Arroyo Grande store of Ruffoni's. Delivery date was delayed twice but the only way I knew about it was by following up a week past the promised dates. No communication from Ruffoni's about the delays. Delivery/ installer was early and did not call ahead so we were not prepared for him. He did not introduce himself and was very unsafe almost breaking an overhead fixture. He seemed to be in a hurry. Also, he did not clean up after installation leaving a mess for me to clean up. Price was comparable to Adler's and Home Depot and product works as expected. I was looking to support local small business by choosing to work with Ruffoni's but will not use them again or recommend them to others.

unknown

They were very polite and did extra work on the installation such as removing some trim and moving the 220 outlet from the dryer to the kitchen so I could have an electric stove. The did this at no extra charge after buying the appliances

Repaired our refrigerator after another attempt had been made by a rep. from a different company that was recommended by manufacturer, That person worked on it and did as much or more harm than good. Did not seem to know what parts could be tugged on to pulll the fridg.(on rollers) away from the wall and tugged on breakable inside plastic parts to move it. Also, did not repair the problem,
Rufonis fixed by Rufonni's with no trouble.

Looking back at the several repair visits, we believe that Ruffoni's was replacing the wrong
parts. At the end of our dealings, they wanted to repair another part at a cost of $340.00
more. At that time we gave up on them as incompetent.

n

We had requested an afternoon installation schedule on two phone calls and thought that it was understood. Then were given a morning installation schedule because "another customer in your area requested morning". We had to cancel our planned outing with a group. The total cost was $175 more than we had anticipated. The costs that we were quoted did not include any discussion about additional parts and cost requirements. We had asked if the installers would have a circulating pump so that we could discuss the benefits of this device with the plumbers and have one installed if we chose. We were told that they would have the pump on their truck, they did not.