THE DOOR & WINDOW STORE

They did a great job, they did it really fast and their finish is great. They were very accommodating, answering all the questions I had.

They were very personable and any time I called with a question they were very friendly and easy to talk to. We did go to several window stores and the main thing was that the big door and window stores didn't seem to have significantly better pricing and the quality of their products was worse. So, by going to a smaller store seemed to give us a better quality product for just a few bucks more. Literally just 2 or 5 percent more.

This was the first time I had used them. The interaction was very good. The windows were all done in one day. There were quite a few workers. They were very nice. The owner came in as the lowest quote. It turned out that a lot of the other companies used salesmen that didn't know very much. The owner didn't come out as a salesman. It was a very good experience.

I found this company through Angies List. My sales person was James Urbina. I compared their price with another company, their price were the same. I went with this company because of their great reviews. The installation was fast and on time. However after the windows were installed, I found out there are damages to the window frames on all of the windows. I contacted the company, another sales person Stewart Bruckner were very nice and willing to work with me on the problem. Steward contacted Milgard and had one of their field service agent came and took a look of the problem. The service field supervisor, Brad Schmehl, saw the damage and acknowledges there is a problem. Brad said it would not affect the performance of the windows and asked me what I want. I told Brad, I want to replace damaged part. Brad said, since it is part of the frame, to replace it means the company will have to replace the whole window. I told him, if that is the case, then that is the case. He said he will talk to his manager. Couple days later, Brad called me back and said he did not know what caused the damage or if it was even caused by Milgard but he will send someone to patch the cuts. I told him I don’t think patching would work since we are talking about vinyl. He said he guarantee it would look like new. I told him ok, I will give them a try. However, I felt uncomfortable about it. I called Steward at Door and Window. Steward told me based on the photos, it looks like the worker cut too much into the window frame when he tried to cut away the excess of wielding. I told him, I don’t think the patch would work but I don’t want to not give them a chance. However, I am afraid after the patch if I still request to replace the entire window; the company would not take it well. Steward also told me from now on, he will deal with Milgard and I only have to deal with him. If after the patch I still want to replace the window, the question would be asked and he will contact Milgard to get it done. In the end, Milgard end up replacing all the windows. And Steward at the Door and Window stood by the products they sold and very easy to work with when a problem occurred.

It took me some time to figure out the best window for my needs. These guys quoted multiple options before I made my final decision. Never felt pressured. Had them come to my home on a couple of separate occasions and they were on time and prepared. The installers were prompt and cleaned up after the job was done. I was very satisfied with my treatment and the product I got from them.

I WAS VERY PLEASED WITH THE WORK. VERY PROFESSIONAL.

THE SALES STAFF IN THE STORE WERE GREAT! EXTREMELY KNOWLEDGEABLE ABOUT ALL OF THE PRODUCTS THEY CARRY AND THE BEST ITEMS TO FIT MY NEEDS. THE INSTALLATION WAS FAST, CLEAN, AND DONE ON TIME. A GREAT DEAL FOR WHAT WE GOT.