Steve Vaughan Pool & Spa

Steve was excellent. The only reason he's no longer working for me is that I sold that home and purchased another (without a pool or spa). He was always prompt, courteous and informed me of issues with the spa that needed my attention. The spa itself was always clean and I never had a problem with buildup of any kind, cloudy water, suds, etc. Steve truly loves his job and takes it seriously. His customer service skills are exceptional. The price listed was his monthly fee.

He was very friendly, helpful and professional. We can call him anytime with questions or a problem. He was even there for us when we had to go out of town and needed temporary pool service. I recommend him to everyone I know who has a pool. He's the best!

Excellent, very friendly, helpful with questions and issues.

Great! They came promptly and cleaned the filter efficiently and were very nice. Guys you can trust.

better than expected Pool water is beautiful. Pool equipment is running great.

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It started well, it looked like Steve took his job seriously, I saw him and his brother David work around the pool, scrubbing and vacuuming, he warned me the floater was broken and that he needed to get a new one, and he seemed like a nice guy.

Even though I try to have good relationships with the people we work with, I understand one cannot please everyone. I also feel bad for an issue we had with the gate not opening every time, which might have frustrated Steve. We had just gotten the keys of the house, we were learning many things about it at that time but we found a solution that suited all of us. Nevertheless, after 6 months, we decided to let Steve go and as a person who also deals with customers, I would like to point a few things out.

Chronologically:

1/ Billing process is not thorough. We were overcharged for the first bill, undercharged for the second one. Steve didn't look confused nor apologetic but to his credit, he was easy going both times I had to correct the amounts myself. 

2/ In December, without notice, he did not show up. I contacted him the next day, he offered to come later that week, which didn't happen. Again, he was easy going when we withdrew that visit from the monthly payment but it got us thinking: hadn't I been home, we would have paid for that visit.

3/ When a new guy shows up at a client's home, especially a newer one who still doesn't know how things work exactly, we believe a heads up, like a text, would be appropriate. Finding a stranger in our backyard was not a nice surprise.

4/ To be on the defensive, borderline condescending and patronizing with a customer who has questions, as unpleasant as it might be for a company, is not the way to go. Even if you can vouch for your employee (which he couldn't), you apologize for the confusion before offering to look into the matter and go back to them with explanations and/or a solution. And that should go without saying, in a professional way. For 15 minutes, I had to justify myself, as calmly as possible (I didn't want to **** off someone who had access to our property), going over a list of details that confused or bugged us. It seemed we were the problem, nothing else. Working from home, I know who is or is not in my backyard and what they do or not when they are. Plus, even after just a few months of service, I had learned to look for cues around the pool. As a paying customer, we are allowed to ask questions, especially when there is a new person in the equation, with a very different pattern. At that moment, Steve didn't show us that he cared for his customers and that his company was trustworthy, only that he didn't appreciate to be checked on. 

5/ Now that we have been taking things in our hands, we can't even say he did a good job. We have learned by now that although it looks nice, we inherited a pool with bad water in the first place but for 6 months, he didn't make it better, on the contrary. Among other things, after his last visit, we had 8 chlorine tablets stacked in the floater, which has made 3 pool persons cringe already. The only time I recall seeing him test the water levels was when I mentioned the husband had an itchy skin after a swim, it was the basic test and his answer was that the water was hard but that was normal at the foothills. And unlike many reviews, he didn't explain things or go through them without my enquiring and even then, he wasn't the most helpful. For example, he is the only pool person who has never offered ways of covering the pool when asked, he told me to check with Leslie's. He had "put something" to fix a small algae problem (turns out it's a Pool Rx), he didn't mention a leak in the pool area. 

I hate to be the bad guy among great reviews but it is our honest experience with Steve Vaughan Pool & Spa. We have now met with other professionals and we can tell the difference.

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unknown

He is great.

Steve Vaughan and his crew are terrific and my pool has never looked better nor the price more consistent and reasonable. I was using someone else and my bill was all over the place. They charged for everything. They also didn't like my dogs swimming in the pool. When I called Steve and asked him about how he felt about dogs, he said, "Great!" When I followed up with "How do you feel about dogs swimming in pools?" he said, "Just fine! My dogs swim in my pool all the time!" Completely sold!! Steve is a family man who believes in charging a fair and consistent price which includes all the chemicals. I know when he cleans the filter. He's thorough. My pool is really clear and sparkling. I could not be happier. If I could give him an A++ I would.

I highly recommend Steve Vaughan's pool service. Any time I have a problem or need extra service (like after the Santa Ana winds), he is right there to help. Since this is my first pool, Steve has also taught me correct maintenance procedures. I have been using his service for over a year now and have nothing but good things to say.

He is prompt, reliable and he does a great job! An added plus is that he gets along with my dogs!

Our pool was green before Steve came by and now is crystal clear. Very professional and friendly when dealing with. In the past 2 years I've been having problems with finding a dedicated pool man and went through 3 people before deciding doing it myself. I am busy now and want to find someone who takes pride in their clients pool. I really believe Steve is the one.

I have elderly parents which were having bad experiences with other pool services that were overcharging and under-delivering. Then we called Steve Vaughan who is reliable, professional, and has a good work ethic. He has been very pleasant to work with and does a great job on the pool and keeps it on a excellent maintenance schedule so the pool equipment runs smoothly.

Steve Vaughn committed to "bring the pool up to quality standards", and followed through with that commitment in a timely and cost effective manner. The pool had been underserviced by a previous pool service.

unknown

I can't say enough good things about Steve.  He's the best!
We've gon through a few pool services and finally were lucky enough to find Steve through yelp!  He's an honest guy who does an awesome job.  He's easy to reach, always responds in a timely manner.  He's a true professional, he keeps our pool in beautiful condition.  My husband and I both agree, we would recomend Steve to anyone.  Can't say enough good things about him.

He shows great dedication and overall knowledge of the pool chemistry.  He is always on time and responds to any questions or requests.