We are proud of our excellent reviews and Super Service Awards every year. We have no salespersons and you work directly with the contractor and owner. We specialize in kitchens, bathrooms, additions and new home construction. We are a family owned business and our quality and satisfaction is guaranteed. We have serviced the Los Angeles area for over 25 years and have references available upon request. Free estimates are available and remodeled kitchens and homes are available for you to see. Visit our website at www.mfcdesignsite.com or email us at [email protected] for more information.
New construction. General, kitchen & bathroom remodeling. Additions- roofing, windows, electrical, painting, tile, wood flooring, re-piping, cabinetry, landscape, hardscape, design, solar system, architect & plans.
Handyman repairs. Partial replacement - cabinetry, electrical & flooring.
Yes
Yes
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10%
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
86% | ||
3% | ||
1% | ||
1% | ||
8% |
"Thank you very much for your kind review. It really makes us proud of our work and we appreciate your feedback. It was a pleasure working with you and your family."
"Thank you for your kind and thoughtful review. It was a pleasure to work with you again. Your feedback is important to our company and we are pleased to know you are highly satisfied."
"I respectfully disagree with every item that was listed. I also called you today and left a message for you to call me so I can review and fix any issues you are having. Our company policy guarantees all of our work. If you truly had to hire a plumber to fix any issues, I would gladly pay your expenses as long as you give me a receipt. I find it confusing that you did not call me so I can address any of your issues. I will briefly address just a couple of issues below: As you recall, at the beginning when we signed the contract, you purchased and requested custom cabinets. However, a month later, you canceled the custom cabinets and wanted pre-fabricated cabinets to save on expenses, and I honored this request and gave you a refund. I did let you know that only custom cabinets will fit perfectly to align with your appliances and you insisted not to use custom cabinets. I did my best to customize the pre-fabricated cabinets. Regarding the electrical, we rewired the complete kitchen by required codes and we installed two dedicated lines. It was only after we finished the complete kitchen (rewiring, cabinetry, countertop, backsplash, flooring, and painting), you requested the dedicated line for the microwave. We discussed the options and you decided not to go forward because we would have to cut the drywall again, the tile backsplash and drill a hole under the house. Although there was no excuse for the electrician to raise his voice, in his defense, you also raised your voice and used inappropriate language when my employees accidentally kicked the bottle. I have never had a customer use such language and we are not used to working in this kind of environment. Our customers have always given our employees nothing but high praise. Once again, I am sorry to read your review. We have always been proud to have a strong record of highly satisfied customers and our reviews are consistent. I hope to hear back from you so we can clear up any issues you are having."
"We appreciate your thoughtful review and it was a pleasure working with you and your family. Your feedback is very important to us and we are pleased to know we were able to build your dream project."
"Thank you very much for your kind review. We are happy to hear your expectations were exceeded. We take pride in making sure our customers are completely satisfied and we appreciate the time you took to submit a review. We hope you enjoy your beautiful new remodeled home and we wish you both the very best."
"No services performed"
"Thank you for taking your time to write a review. We appreciate your positive feedback and we are happy to hear you were pleased with our professionalism, responsiveness and quality. We take any feedback seriously to improve our excellent customer service. Our company had a meeting to discuss your concerns about punctuality and wanted to address this concern. First of all, the window company promised the windows would be delivered in 2 weeks (and we have a receipt to verify) but they were late 1.5 weeks and this was beyond our control. Secondly, we did promise to remove the tools that were left in the garage, and this was delayed for reasons not related to our scope of work. When my employees did come to remove the tools, the customer kindly asked us to remove extra debris not related to the project, and this took extra time and space in our truck. Therefore, we were not able to remove the tools on that promised date. As the customer noted in his review, we were "flexible in handling changes and ...provided extra tasks gratis." The customer added more work to the original contract (which we appreciated) and it did extend the completion time by 3 weeks and also added to the cost of the project. In conclusion, we appreciate the feedback and plan to address these constructive comments to improve our service in the future. Thank you for your business and we are happy to hear you would hire us again."
"Thank you for the outstanding review! We always appreciate your business and we are delighted to hear how satisfied you are with the communication, suggestions, and quality of our work!"
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Sunday: | 9:00 AM - 9:00 PM |
Monday: | 7:00 AM - 9:00 PM |
Tuesday: | 7:00 AM - 9:00 PM |
Wednesday: | 7:00 AM - 9:00 PM |
Thursday: | 7:00 AM - 9:00 PM |
Friday: | 7:00 AM - 9:00 PM |
Saturday: | 9:00 AM - 9:00 PM |