ClickAway Mobile-Verizon Wireless Premium Retail

This was the first time I went to this establishment, I need
to fix my cracked screen iphone on 6/18/2013 and they advertise on the internet
that they fix phones.  The manager
Rodrigo candidly said that this is the first time he ever process this type of order
of sending a phone to be fix.  He process
my order and my receipt printout said ETA 6/25/13.  6/26/2013 arrived and no phone call or follow
up, so I called them instead, Rodrigo the manager answered the phone and told
me that ?the guy that was suppose to pick up the phone was out sick.? July 2,
2013 I am still waiting for my phone, no phone call or follow up so I decided
to visit this store again.  It has been 2
weeks and still my cracked screen iphone is not fix, what kind of business are
they running? I went to visit the store on 7/2/2013 and Isabel the assistant
manager was there, I asked if I can pick up my phone, she proceed to type
something in the computer, then she text someone, and then she call someone, I
interrupted her because I want her to tell whoever she was talking to some
important information and she rudely put her hand out and said ?SIR, I am on
the phone, don?t interrupt me!? I said, ?Yes I know if you hang up the phone I
wouldn?t be able to relay the message for the guy that?s on the phone.? Wow she
seems to display some arrogant behavior. 
Isabel told me that my phone isn?t ready because the guy is on
vacation.  Are you serious?.if you?re
going to fabricate more excuses why don?t you get your story straight, he was
sick now he is on vacation.  There was
some other customers coming in and she proceeded to help them, I said ?Oh no
your not helping them you have not solve my problem yet.?  She decided to call the police officers because
I was being disruptive.  I said that?s
great because we do need some mediators in here.  In the evening of 7/2/2013, the district
manager left a message and apologizes for the 2 weeks delay and said that the
service would be free of charge.  On July
3, 2013 I received my fix iphone.  The
ordeal that I went through just to get my phone fix was a horrible
experience!  The customer service
provided by their on-site staff is below par and is in need of
re-training.  The manager nor the
assistant manager never apologize for the delay of fixing my phone, it seems
like it never happen to them.  Very unprofessional
of them.  I would not conduct business
with them again nor would I recommend this place to anyone.