Norcal Wireless

My phone is an older phone so I was prepared to be pressured into buying a new phone. Not so. Instead Jim took my phone apart, explaning that cell phones need to be turned off at least once a week in order to get new cell tower or program upgrades from AT&T. Then in the course of our talking I mentioned that my headset had died. I was not prepared to spend any money to purchase a new one. But he asked if I bought it there. I had, he looked it up and said that accessories bought there from NorCal Wireless came with a lifetime warranty. I about fell off of my chair. I RAN quickly out to my car, grabbed the dead headset, gave to him, and he replaced it on the spot. No charge. At my request, he went over my cellular plan, checked on DSL service to our home, bundling, etc. and all was fine. I qualified for a new phone and the extension of my contract, but I explained I was happy with my old technology phone. I was so pleased with the service that I received that I called the owner, whose name I found on my receipt, and told him about the excellent service I received. I would highly recommend NorCal Wireless and Jim Lybarger in particular for great and friendly customer service!!