Western Roofing Systems

I contacted them regarding roof damage a back in November. Bob Lawrence came out and discussed repair options, one of which was a complete roof replacement. I told him I would let him know. 2 weeks ago it rained and my roof started leaking. I contacted them and left message with person at answering service. I called back a week later and found out they had no record of my call. They tried to connect me with scheduler but she was on another line. I was told she would call me back in a few minutes. I called back 2 hours later and was told she must be busy but they would make sure I was called back. I left info again. It’s been 4 days, still haven’t heard back from them. I guess they don’t need the business. Very disappointed as Bob seemed very nice and mentioned how important customer service and the customer is to them.

SCAM alert!!! I had previously given this company an "A" rating for the installation of my roof in October of 2012. One of the selling points of getting a steel roof through Western Roofing is that they offered me a lifetime warranty on materials and workmanship. Just five years later, I had a major leak in the roof. I called Western Roofing and was told that the number for the Sacramento offices were disconnected. I then got a list of Western Roofing's other offices. I contacted their main office in Anaheim and was told that someone would call me back. I had to continue to call their offices for several days but I finally got a call back on the forth day. A contractor was sent to my house to look at my roof. After a brief inspection, he told me that I had a hole in one of the tiles that was causing the leak. He also told me that there are many nails on my roof that did not make contact with the wood and that the metal tiles were very loose. He said that he would need to fix the bad tile and then put screws in place to fix the loose areas. Total cost would be about $1,500. I told him that I had a lifetime warranty on materials and workmanship. He then told me that my "lifetime warranty" was with the contractor that installed my roof, who has since gone out of business. He explained that "Western Roofing" is just a marketing name that other contractors work under. He himself was a representative of Western Roofing, but was actually from California Cool Roofing. I then called the main Anaheim office again and spoke with Cory Frost. Cory is actually the brother of Kevin Frost, the person who sold me the roof in 2012. Cory again explained that, even thought I had done business through Western Roofing, my warranty was with his brother and his brother went out of business. He said that Western Roofing would not honor the warranty. When I continued to press the issues, Cory eventually stopped returning my calls. I also attempted to get a written estimate from California Cool Roofing, who also stopped returning my calls and never sent me anything in writing. At all times during my conversations in 2012, I was told that I was doing work with "Western Roofing". I never was told that I was doing business with Kevin Frost directly nor that my "lifetime warranty" would be honored only by Kevin Frost. I've since had another roofer come out and repair my roof. This cost me over $2,000 out of my own pocket, since I have no warranty. The new roofer identified several leaks, including areas where the nails were put in at incorrect angles. Do not do business with Western Roofing systems! They do not honor their Warranties, do not care about their customers and install roofs that will have major leaks in less than five years!!!

SCAM alert!!! I had previously given this company an "A" rating for the installation of my roof in October of 2012. One of the selling points of getting a steel roof through Western Roofing is that they offered me a lifetime warranty on materials and workmanship. Just five years later, I had a major leak in the roof. I called Western Roofing and was told that the number for the Sacramento offices were disconnected. I then got a list of Western Roofing's other offices. I contacted their main office in Anaheim and was told that someone would call me back. I had to continue to call their offices for several days but I finally got a call back on the forth day. A contractor was sent to my house to look at my roof. After a brief inspection, he told me that I had a hole in one of the tiles that was causing the leak. He also told me that there are many nails on my roof that did not make contact with the wood and that the metal tiles were very loose. He said that he would need to fix the bad tile and then put screws in place to fix the loose areas. Total cost would be about $1,500. I told him that I had a lifetime warranty on materials and workmanship. He then told me that my "lifetime warranty" was with the contractor that installed my roof, who has since gone out of business. He explained that "Western Roofing" is just a marketing name that other contractors work under. He himself was a representative of Western Roofing, but was actually from California Cool Roofing. I then called the main Anaheim office again and spoke with Cory Frost. Cory is actually the brother of Kevin Frost, the person who sold me the roof in 2012. Cory again explained that, even thought I had done business through Western Roofing, my warranty was with his brother and his brother went out of business. He said that Western Roofing would not honor the warranty. When I continued to press the issues, Cory eventually stopped returning my calls. I also attempted to get a written estimate from California Cool Roofing, who also stopped returning my calls and never sent me anything in writing. At all times during my conversations in 2012, I was told that I was doing work with "Western Roofing". I never was told that I was doing business with Kevin Frost directly nor that my "lifetime warranty" would be honored only by Kevin Frost. I've since had another roofer come out and repair my roof. This cost me over $2,000 out of my own pocket, since I have no warranty. The new roofer identified several leaks, including areas where the nails were put in at incorrect angles. Do not do business with Western Roofing systems! They do not honor their Warranties, do not care about their customers and install roofs that will have major leaks in less than five years!!!

Installation looked good, but had some leaks immediately and lots of garbage left in gutters. Now 9 rears later there are about 10 leaks. We were told that Western will not cover the warranty. The roofing company sent to investigate the problems say that the material was installed incorrectly so cannot be repaired without replacing or without coating a sealant over the entire roof. It is hard to believe that a company can do such poor work and refuse to warranty the work and remain in business!

The good: Owner Kevin Frost was professional during the roofing replacement. His crew dropped nails into my pool which ended up staining the bottom. Mr. Frost did work with me to cover the cost of getting the pool resurfaced since the stains couldn't be removed. The bad: 1- The owner tried up upcharge me for services that were already in the original quote (replacing wood that had rotted - I pointed this out during our original meeting when he said he would honor the quote). He agreed to include these in the original quote which was over $33k for a 2400 sq foot house. Although it did cost me, I don't like trying to be baited and switched. 2- I'm now having leaks on a house with a brand new roof and despite having a 10 year warranty, the company is not taking calls, or answering email. STAY AWAY FROM WESTERN ROOFING - THEY OVERCHARGE FOR SERVICES AND DO NOT HONOR THIER WARRANTIES.

Very professional crew, great communication, excellent service, the price was less or similar to the other bids we received. We have a flat roof (think industrial buildings) so it required a specialized crew that was very busy so it took 4 weeks after we signed the contract to get on the schedule (we were told this from the start). During that time a period of heavy rains was forecast. I called George, our salesman, and he arranged to have John, the crew chief, come by to do a temporary repair after hours on a Friday evening. This was two weeks before our job was scheduled to begin. We were not billed for the extra service. Our deposit check was not cashed until the work began and no additional money was asked for until the job was done and passed the final city inspection. In a roof-over deck panels are replaced as needed and billed separately ($85 for each panel). I am not sure but believe we had between 3 and 5 panels replaced. The charges for all of the replacement panels was waived and we were charged and paid the original contract price.

Dealing with them was a total nightmare!!! Beware of Western Roofing!!!! Look elsewhere to find an honest roofer.

Great. They had a good crew and I will recommend them for roofing. I am satisfied with their work.

unknown

Performed as expected.  Sales rep responsive and professional.  Workers courteous and professional.  Timing as promised.  Beautiful result ahead of schedule.  Salvador is an excellent foreman.  Thanks, Guys.

unknown

They were really good.

I did not contract them to do the work. They were not willing to address a minor leak by the chimney and instead wanted to reroof a part of the house that had no leaks. To their point the part of the roof they wanted to fix could use an update, but it wasn't causing us any problems then or now. I felt that they were unwilling to do a small job and they were not yielding in any way. Only would address the issue of the chimney if I did a $4500 repair on a part of the roof that was not causing problems.

Very well. He met us at the appointed time, surveyed/inspected the roof and got back with his estimate promptly!

After checking the roof, the vendor informed me that my roof was not installed correctly and had many problems. He said that it would leak if there weren't two roofs there. When asked for the estimate to repair the roof, he would not commit to an amount, saying that it depended on what they found during the work process. He said that repairs would probably begin at $1,000/ He also informed me that he would not guarantee his repair work because he did not install the roof. No information was provided in writing and I got the impression that he did not want the job.
I hired another roofing company and the work was done satisfactorily with a warranty.

unknown

unknown

After getting quotes from various vendors, Western Roofing's quote was very solid and it seems like they have done many of the houses in the neighborhood. The work was done on time and everything looked good after the roof was replaced.

unknown

They did a great job on the roof. They are hard workers. The foreman was Adam Z was excellent to work with. However make sure your driveway is strong enough to take the weight of their heavy equipment.

All is well that went well.

Gave me an estimate for roofing. Might get the work done next month.

Very professional, i was explained in detail what needed to be done. The project did not move forward unless i gave the ok to replace any missing or damaged wood.

We contacted Western Roofing after exhaustive research about types of roofing, visits to home shows, and visits to roofing suppliers. The salesman was knowledgeable and provided us with answers to all our questions. Their workmen were prompt, completed the job in 5 work days, were personable, and professional and left the site clean every day. The roof is lightweight, can be walked on and looks better than any other similar roof we've seen.

They did a good job. They did use a product (TyVec) that was not approved for this county and it took months for the inspector to write it off. San Joaquin county is not up to code on new products.