I contacted them regarding roof damage a back in November. Bob Lawrence came out and discussed repair options, one of which was a complete roof replacement. I told him I would let him know. 2 weeks ago it rained and my roof started leaking. I contacted them and left message with person at answering service. I called back a week later and found out they had no record of my call. They tried to connect me with scheduler but she was on another line. I was told she would call me back in a few minutes. I called back 2 hours later and was told she must be busy but they would make sure I was called back. I left info again. It’s been 4 days, still haven’t heard back from them. I guess they don’t need the business. Very disappointed as Bob seemed very nice and mentioned how important customer service and the customer is to them.

SCAM alert!!! I had previously given this company an "A" rating for the installation of my roof in October of 2012. One of the selling points of getting a steel roof through Western Roofing is that they offered me a lifetime warranty on materials and workmanship. Just five years later, I had a major leak in the roof. I called Western Roofing and was told that the number for the Sacramento offices were disconnected. I then got a list of Western Roofing's other offices. I contacted their main office in Anaheim and was told that someone would call me back. I had to continue to call their offices for several days but I finally got a call back on the forth day. A contractor was sent to my house to look at my roof. After a brief inspection, he told me that I had a hole in one of the tiles that was causing the leak. He also told me that there are many nails on my roof that did not make contact with the wood and that the metal tiles were very loose. He said that he would need to fix the bad tile and then put screws in place to fix the loose areas. Total cost would be about $1,500. I told him that I had a lifetime warranty on materials and workmanship. He then told me that my "lifetime warranty" was with the contractor that installed my roof, who has since gone out of business. He explained that "Western Roofing" is just a marketing name that other contractors work under. He himself was a representative of Western Roofing, but was actually from California Cool Roofing. I then called the main Anaheim office again and spoke with Cory Frost. Cory is actually the brother of Kevin Frost, the person who sold me the roof in 2012. Cory again explained that, even thought I had done business through Western Roofing, my warranty was with his brother and his brother went out of business. He said that Western Roofing would not honor the warranty. When I continued to press the issues, Cory eventually stopped returning my calls. I also attempted to get a written estimate from California Cool Roofing, who also stopped returning my calls and never sent me anything in writing. At all times during my conversations in 2012, I was told that I was doing work with "Western Roofing". I never was told that I was doing business with Kevin Frost directly nor that my "lifetime warranty" would be honored only by Kevin Frost. I've since had another roofer come out and repair my roof. This cost me over $2,000 out of my own pocket, since I have no warranty. The new roofer identified several leaks, including areas where the nails were put in at incorrect angles. Do not do business with Western Roofing systems! They do not honor their Warranties, do not care about their customers and install roofs that will have major leaks in less than five years!!!

SCAM alert!!! I had previously given this company an "A" rating for the installation of my roof in October of 2012. One of the selling points of getting a steel roof through Western Roofing is that they offered me a lifetime warranty on materials and workmanship. Just five years later, I had a major leak in the roof. I called Western Roofing and was told that the number for the Sacramento offices were disconnected. I then got a list of Western Roofing's other offices. I contacted their main office in Anaheim and was told that someone would call me back. I had to continue to call their offices for several days but I finally got a call back on the forth day. A contractor was sent to my house to look at my roof. After a brief inspection, he told me that I had a hole in one of the tiles that was causing the leak. He also told me that there are many nails on my roof that did not make contact with the wood and that the metal tiles were very loose. He said that he would need to fix the bad tile and then put screws in place to fix the loose areas. Total cost would be about $1,500. I told him that I had a lifetime warranty on materials and workmanship. He then told me that my "lifetime warranty" was with the contractor that installed my roof, who has since gone out of business. He explained that "Western Roofing" is just a marketing name that other contractors work under. He himself was a representative of Western Roofing, but was actually from California Cool Roofing. I then called the main Anaheim office again and spoke with Cory Frost. Cory is actually the brother of Kevin Frost, the person who sold me the roof in 2012. Cory again explained that, even thought I had done business through Western Roofing, my warranty was with his brother and his brother went out of business. He said that Western Roofing would not honor the warranty. When I continued to press the issues, Cory eventually stopped returning my calls. I also attempted to get a written estimate from California Cool Roofing, who also stopped returning my calls and never sent me anything in writing. At all times during my conversations in 2012, I was told that I was doing work with "Western Roofing". I never was told that I was doing business with Kevin Frost directly nor that my "lifetime warranty" would be honored only by Kevin Frost. I've since had another roofer come out and repair my roof. This cost me over $2,000 out of my own pocket, since I have no warranty. The new roofer identified several leaks, including areas where the nails were put in at incorrect angles. Do not do business with Western Roofing systems! They do not honor their Warranties, do not care about their customers and install roofs that will have major leaks in less than five years!!!

Installation looked good, but had some leaks immediately and lots of garbage left in gutters. Now 9 rears later there are about 10 leaks. We were told that Western will not cover the warranty. The roofing company sent to investigate the problems say that the material was installed incorrectly so cannot be repaired without replacing or without coating a sealant over the entire roof. It is hard to believe that a company can do such poor work and refuse to warranty the work and remain in business!

The good: Owner Kevin Frost was professional during the roofing replacement. His crew dropped nails into my pool which ended up staining the bottom. Mr. Frost did work with me to cover the cost of getting the pool resurfaced since the stains couldn't be removed. The bad: 1- The owner tried up upcharge me for services that were already in the original quote (replacing wood that had rotted - I pointed this out during our original meeting when he said he would honor the quote). He agreed to include these in the original quote which was over $33k for a 2400 sq foot house. Although it did cost me, I don't like trying to be baited and switched. 2- I'm now having leaks on a house with a brand new roof and despite having a 10 year warranty, the company is not taking calls, or answering email. STAY AWAY FROM WESTERN ROOFING - THEY OVERCHARGE FOR SERVICES AND DO NOT HONOR THIER WARRANTIES.

Very professional crew, great communication, excellent service, the price was less or similar to the other bids we received. We have a flat roof (think industrial buildings) so it required a specialized crew that was very busy so it took 4 weeks after we signed the contract to get on the schedule (we were told this from the start). During that time a period of heavy rains was forecast. I called George, our salesman, and he arranged to have John, the crew chief, come by to do a temporary repair after hours on a Friday evening. This was two weeks before our job was scheduled to begin. We were not billed for the extra service. Our deposit check was not cashed until the work began and no additional money was asked for until the job was done and passed the final city inspection. In a roof-over deck panels are replaced as needed and billed separately ($85 for each panel). I am not sure but believe we had between 3 and 5 panels replaced. The charges for all of the replacement panels was waived and we were charged and paid the original contract price.

Dealing with them was a total nightmare!!! Beware of Western Roofing!!!! Look elsewhere to find an honest roofer.

Great. They had a good crew and I will recommend them for roofing. I am satisfied with their work.

Performed as expected. Sales rep responsive and professional. Workers courteous and professional. Timing as promised. Beautiful result ahead of schedule. Salvador is an excellent foreman. Thanks, Guys.

I did not contract them to do the work. They were not willing to address a minor leak by the chimney and instead wanted to reroof a part of the house that had no leaks. To their point the part of the roof they wanted to fix could use an update, but it wasn't causing us any problems then or now. I felt that they were unwilling to do a small job and they were not yielding in any way. Only would address the issue of the chimney if I did a $4500 repair on a part of the roof that was not causing problems.