Nu Image Windows & Doors

Nu Image Windows formally known as Infinity Windows
I did multiple bids around the area for windows.  The four major bids that I went over was Home
Depot, Republic Windows, Design Windows & Doors Inc and Nu Image
Windows. 
Nu Image price wise blew everyone else out of the water by
over $2,000.  That was a BIG red flag in
my book.  So I looked into the
company.  Emailed back and forth with the
sales rep with questions.  I also knew
right away that their website was a bit strange.  You could tell NONE of the pictures were of
this area.  All had wooded areas in the
back, and the company is based out of Anaheim. 
I finally took the leap of faith going with Nu Image mainly due to the
money.  They claim their windows are
lifetime warranty, let?s hope I never have to use it though.  I figured this could be the next big window
company or could be the next closed down Window Company.  I?m a craftsman myself so I knew what to
expect with lower paying jobs. 
Front Office.  When we
went to the factory/ office to look at their products, the two ladies up front
were nice.  Our sales rep says he
couldn?t be there to meet us because he will be at three job sites that day.  (this is day two of the work being down,
haven?t seen him yet)
When I was told after we put our down deposit in and signed
papers, our sales rep told us he would call us that day or early tomorrow with
the time frame of getting windows measured.  
No word at all.  In fact the next
day around noon I emailed him and the sales rep said just got to the office
that someone else will be there by 4:30. 
That guy was in fact early and did a good job and helped us with his
knowledge on what would look better and such with the grids involved. 
We were then told that in about one week the windows will be
ready and they can plan the install.  The
day we were told that windows could be start installed I wrote the sales rep
and asked what was the status, he told me they are completed and office should
be giving me a call tomorrow to schedule the install.  Two days later and no word.  Wrote the sales rep again and asked him what
is going on.  That day shortly after the
office called and told me install was in two days that they want to double
check.  I told them this is the first
I?ve heard of a date.  Then quickly after
that the sales rep emailed back asking what is wrong that the office said they
called. 
Install Day.  We were
given a time between 8am and 9am that they would show up.  They did show up within that time.  However it was two guys I?ve never seen
before.  The first guy could barley speak
any English at all.  Second guy could speak
a little English.  I was thinking someone
else would show up, but no it was just those two guys.  Two guys that couldn?t even speak enough
English to ask me any question.  They had
to call what they said, ?boss? on the phone to translate what needed to be done,
and the window they called about to ask questions about they didn?t even do
what was discussed.  Must have been a miscommunication,
but what can you suspect.  That?s how it
was the whole install day.  No
communication at all, only due to reason they were unable to communicate.  The sales rep should of known this and sent
someone, or himself like he led on, to the job site.    
After the first install day they got all the windows in, and
?cleaned up? and left.  Our bay window we
had removed they had to break apart. 
Glass everywhere, even after they left. 
We have a new born, cat and dog how are you going to leave glass
everywhere?  In the drive way they left a
mess with even nails and glass I picked up. 
This is all after they left for the day. 
With some items we had concern about we tried to contact the
sales rep the next morning.  No way to
get ahold of him.  We have called the office,
left a voice mail and emailed and so far no answer.  In one email he sent me he said for a reason
to pick his company, ?The main reason to pick us is, ME?  had that in bold!  Went on to say ?I am the person you are
dealing with and will make sure all goes smoothly..  I tell all my customers if you like the price
and product and especially me then there is no other reason to go anywhere
else??
While I was writing this, the sales rep called, said he has
a medical problem and wont be able to come see the job till next week some
time.  That part is understandable, but
yet still would think he would send someone else to the job site.
With the two non English speakers working at the house,
doing the trim on the inside and finishing up on the outside, I?m not impressed
at all.  My guess they haven?t done
molding that often, it matches up only in one corner for each window.  They filled the holes and attempted to paint
them, I can see me already having to sand and paint once this is over. 
One window was way under measured and basically the only
thing supporting the window is foam spray. 
No wood support or anything.  I?ve
had to point out many things they have missed. 
One window they forgot to spray the foam, many areas they forgot to put
cocking around. 
Once they installed the windows the one installer handed me
the bill and spoke only in Spanish, but I figured it out what he wanted, but
the job wasn?t done.
This entire time I was in contact with the sales rep and he
was no help, kept telling me to contact someone else for work to get done.  In the contract we signed it said to put vent
locks on all windows and to install trim and my patio door.  The installers had no idea or the office
about it. 
I was pretty fed up about the work that was done and wrote
the sales rep that I?ve had enough and I didn?t want there company at my house
any more.  The next day the installer
showed up at my house unannounced.  The office
called me with him in my drive way.  And yet
still with no idea about the window locks or patio door trimming, so I sent him
away.
The manager called me and asked what the problems were I said
what needed to be done.  We agreed on a
day they would come and get the work done and that a manager will be
there.  The day before the office called
to confirm and once again said a manager will be on site.  The day came the two installers did the work,
once again trim on the inside not matching up. 
No manager showed up at all.  Once
the installers left I have not herd from the company at all.  No word of the manager on whey he didn?t show
or no word from the sales rep.
This company had a big problem with communication.  It failed many times with the work being
done.  Now that I look at it I don?t blame
the installers at all for the communication problems, it was up to the manager
and office to work things out.  So as for
now I hope these are the best windows and I will never have to get warranty
work done on them.  I did take one slider
out and seen that the corners are open on some of them, undercut on the making.