Response from GOOD HOME CONSTRUCTION
The estimate was requested near the end of the year, and although we said we would try to get the free estimate turned around in a couple of weeks, with the holidays and end of the year wrap up with current projects, we were backlogged which delayed some of our turnaround times. However, the homeowner was kept apprised that we were delayed in turning around the estimate. Since this was for an extensive renovation, our estimates are extremely detailed which require a lot of time to put together. We do not put hasty estimates together on 1 page. Rather, they are itemized, and broken down line by line in steps. So we do spend a lot of time preparing them to make sure we capture everything. From the budget the homeowner provided, we were within the budget based on what the homeowner requested services on. The $9000 tankless water heater the homeowner mentions was not just for the water heater and installation but required trenching and relocation to a new location quite a distance away, which accounted for the increased labor cost. Right after the estimate was submitted, we initially got the go ahead to move forward by this homeowner. But after placing a follow up call, we get a voice mail that our prices are way too high compared to others and she would not be doing business with us. Unfortunately, in this business, there will always be others who will quote much lower, but that’s not to say our prices are unfair or inflated, etc. It is what we charge based on our understanding of the work involved, and most will find there are no hidden costs behind our prices so that later, you get hit with all these other things that are not included. But in the end, it is ultimately the consumer’s freedom of choice to go with whomever they are most comfortable with including what they feel is the best price point, and we understand that. So, it is so disappointing that Angie’s List even allows someone like this to post a negative review for honest companies like ours who take the time to meet with you and discuss your needs, spend hours preparing our detailed FREE estimate, notify you when we need more time to prepare the estimate, and then hit you with a poor rating without any services rendered.