
CertaPro Painters® of Yorba Linda
About us
Family owned and operated out of our office in Anaheim. We focus on the details of every project -- interior and exterior -- and we focus on you, our client. We recognize that painting is not an everyday occurrence for you. There is education and preparation that needs to occur to ensure your project goes smoothly and according to your expectations. We do this through a process of communication and education so we can co-create the best possible painting experience with you. We call this our Certainty Service System. CertaPro Painters is the only company in the home improvement industry that surveys their customers. We take those surveys seriously and are committed to making your experience the best possible. Licensed and Insured. Residential & commercial services. All work comes with a 2-year limited warranty. Angie's List members get $100 any interior paint project, and $200 off any exterior paint project over $2000.
Business highlights
Services we offer
Interior & Exterior Painting. Power Washing. Wallpaper Removal. Popcorn Ceiling Removal. Carpentry Work.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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90% | ||
5% | ||
2% | ||
0% | ||
2% |
"Thank you very much for Your kind words, [Member Name Removed]. We're proud and glad that your happy, and we appreciate your business! Kind Regards Scott Gibson CertaPro Painters"
CertaPro immediately responded to my inquiry and was very pleasant and professional when coming to assess the home for an initial quote. They patiently went through all my options and noted what was "Must" and a "Nice to have" in providing a quote. Once I receive multiple quotes from multiple providers, I was able to work with CertaPro to get us what we want within our budget.
The actually painters were very nice, professional, and punctual each and every day. They completed the work quickly and according to the specification. The account rep that I worked with during the sales process was in touch during the entire process and checked in onsite during the 1.5 week engagement.
Cons:
We were able to pick a main color for the interior and exterior. I would have hoped for a bit more help on coordinating colors (for bathrooms and accent walls). Disclaimer*** I was not explicit in my discussions that I would have wanted this from them. I made the assumption it would be available and they moved so quickly (which is a good thing) that we felt rushed to pick the additional colors.
Their attention to detail could use.... some attention. I am not a "perfectionist", but there are many areas along the windows, baseboards, and accent walls that do not have straight lines / clear start stop.
Their cleanup was not what I would have desired. We didn't have much furniture in the house while performing the services, so that may be why they did not cover as much of the home as they may have done otherwise. I am still finding paint droplets on the floor, sinks, windows, etc. There was also not any actually "cleaning" that was done in the areas where there was foot traffic and patching and whatnot.
Disclaimer*** My husband, who does not have a knack for details, performed the walk-through at the end and signed off on everything.
Being very meticulous, after a few months researching on several web sites, I found Mr. Scott Gibson, owner of Certa-Pro and his representative, James Seegers. I was skeptical at first but after 7 different estimates and narrowing down to 3 very competitive companies I chose Certa-Pro because I was so impressed with the professional presentation that James had demonstrated when he came to my house to give me an estimate.
I was delighted with James? performance, which started from the time we were introduced. I had a good feeling that I was getting someone who was sincere and would provide both conscientious and quality service. I was not disappointed.
A few specific examples include:
The estimate James provided was very fair, as I have sought out seven other estimates.
Even though a few other quotes from 3 competitive companies that I have narrowed down were similar, I selected Certa-Pro due to the professionalism, detailed job lists, and impressive organization that James demonstrated.
During the job, James showed a natural ability to decrease owner anxiety when my house was turned into a construction zone. Helping me to select the paint, sheen, and color was also very comforting.
Kindness and honesty round out the qualities that I observed in James throughout the project.
In addition, I would be remiss if I did not also give credit to the fine work performed by Scott Gibson?s crew (Joel, Ramon, Nestor). It is not easy to have one?s home ?taken over? by unfamiliar people, but my experience with Scott Gibson?s crew was nothing short of a pleasure. They consistently demonstrated professional and courteous service. They were very efficient and did an excellent job of covering our rooms, iron rod stairway, and leather furniture, which helped to put our mind at ease. One of the painter always had a smile on his face and made the day a bit brighter.
I believe Certa-Pro to be among the best in Orange County. I learned through other reviews that Scott Gibson is a man of honesty and great integrity, which are quite rare qualities these days, and to me, therefore, priceless! This was confirmed when I met Scott in person as he took the time to inspect and guaranteed (in his contract) the fine painting job of my house. Furthermore, his entire crew also spoke so highly of him during the job. It seemed that that their respect for him was healthy/ genuine and not merely kind words.
I know that I have received the best result and most of all excellent customer service. To our surprise, my husband and I actually enjoyed the process of having our home painted and not just the result. Scott Gibson made this possible and we are very grateful.
Thank you Certa-Pro for providing us with great service and a fine product.
Thanh Hockman
Home owner & recent customer
Licensing
State Contractor License Requirements
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