Belmont Carpets & Wood Flooring, Inc
About us
We carry hardwood, carpet, porcelain & ceramic tile, LVT, laminate and stone flooring.
Business highlights
Services we offer
Belmont is a full service flooring dealer. We sell and instal all types of flooring for the residential home and do light commercial flooring. We are licensed, bonded and insured. All our installers work for us, we do not subcontract. In addition, we sell material only to consumers who have their own installers and we sell to contractors and designers. We also have many items for custom area rugs.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 7% | ||
| 7% | ||
| 0% | ||
| 0% |
"Thank you so much for your business, we really appreciate the opportunity. We are happy to know that your experience was good. Enjoy your new carpet! Just a reminder, Hot water extraction(aka steam cleaning with a truck mounted unit) is the manufacturer recommended way of cleaning carpet. It is generally recommended at least once a year to meet warranty requirements. Please keep receipts of cleaning. Again, thank you for your business."
"I am extremely sorry for your experience. This is certainly not the way we want to be represented. We do have a good reputation and want to keep that, so I am embarrassed. I wish I had seen this sooner. I am hoping that you were able to find flooring that you are now enjoying. We will strive to be sure this kind of experience does not happen again in the future."
"We would like to apologize for any difficulty you had with our sales people or store. We have looked up your name and do not see where there was ever an order placed. Typically when an order is placed, money is put down on the order and we do not see where that happen or where you received a refund. We provide break-downs on materials and installation all the time. So we are confused by what you have stated. If your order was under another name we would be able to track it we knew what it was placed under or the sales person that you dealt with. However, it appears at this point you have moved on with your flooring purchase, we hope that was a pleasant experience for you and again apologize for any difficulty you had with our store. We will strive to do better in the future with our communication to our consumers. Enjoy the flooring your have purchased!"
Almost everything else involved in the installation went great. My decision to use Belmont's crew was a good choice, they clearly have the experience. On the down side, I knew they were not going to paint the baseboards, but I thought they were going to fill the holes left by the nails, but that did not happen. Also, they forgot to caulk the baseboards in the bathroom, had to come back the next morning, were late (making me late) and did sort of a sloppy job of it.
Unfortunately, it has been like pulling teeth to get my final receipt and copy of my credit card charge. I have made the request 3 times and not received the paperwork.
"[Member Name Removed] Thank you for the opportunity to help you with your flooring needs. We strive to make our customers, happy. There are things, that are not included in our contracts such as painting of baseboards as our floor installers are not "finish painters" and therefore, it is best to have a painter do them. I apologize if this was not communicated well, so that you would know that they do not typically fill the holes or do caulking, again something normally done by the painters. I checked with the office and it was reported that you had requested the receipt, the installation department said the day after you install they mailed one to you. However, since it appears you did not receive it, I have requested that they send you another one. Again, I would like to thank you for your business, we really appreciate it and hope in the future, we can help you with any additional flooring needs."
"Thank you for the opportunity to help you with your flooring needs. We are happy it proved to be a pleasant experience for you."
This company has been in business for a long time and had a good BBB rating, the customer service is good and that is why we choose to use Bellmont Carpets. Our job took approximately 3 days, the installers were on time everyday and did an excellent job. I am very pleased with this company and will use then again in the future.
The installation process went smoothly in general. We had found some minor issues about the wood floor but were taking care of with installers.
Belmont is a professional company. If you are a picky shopper like me, you should definitely check out their selections.
Their crews are really good at what they do. The installation is great, fitting around fireplaces and curves perfectly. The stair treads (the part you step on) were hand scraped and stained and finished by one guy on the crew. They match the floors perfectly. The started on a Monday morning, and Thursday evening they cleaned everything up and went away.
Pricewise they seem very competitive with the place that advertises on TV (LL) and in fact the wood seemed to be better quality. Plus, Belmont's price includes things like taking out the carpet and baseboards and reinstalling new baseboards that the other place was going to charge for.
I would not hesitate to use them again or recommend them to anybody.
The installers arrived on-time and were very skilled. They installed carpeting on the 1st and 2nd floors as well as the stairway. Due to the selection of carpet with weaved patterns the installers took their time to make sure that everything was installed properly with all patterns matching.
The installers pointed out that the carpet on the stairs needed to be banded to make sure that it looked high quality and did not show any lines. Because this was not stated at sales time they included this at no addition cost.
The finished work looks incredible and the install crew was much better than anticipated. I have used Belmont on multiple homes and have used them at my current home for 3 different projects. I have always been happy with their work.
-
- They had a huge selection at their showroom
- They sent a rep to our house to measure and give us an accurate estimate
- We agreed on the kind of wood and final price
- I shopped the same exact wood at 5-6 other major competitors and Belmont's price came in around $1.50/sqft lower than the competition
- The installers showed up on time and were very professional
- They were able to finish the job (700 sqft) in the same day
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.